Custom Text for Shopify Checkout
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โ02-26-2025 02:08 PM
My Shopify store uses the ShipStation integration to calculate shipping rates at checkout. In the past, I've used the Description field in ShipStation > Settings > Selling Channels > Store Setup > Edit Store Details > Checkout Rates > Edit Rate to display custom text on the frontend at checkout. For example, displaying "3-7 business days" for a particular carrier and service. However, something seems to have changed in ShipStation's system which now sends both the custom information in the Description field ("3-7 business days") AND the turnaround time estimated dynamically by ShipStation ("2 business days") at the same time.
Not only does this make for a terrible customer experience, but it causes headaches on my end when customers don't understand that the dynamically-generated text is only transit time which doesn't include handling.
It would be extremely helpful to have a checkbox in the settings next to that field to show only the custom text on the Shopify frontend. From the conversation I had with ShipStation customer service today, it sounded like other customers have also requested this update. Posting here for others to discuss and voice their opinions.
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4 weeks ago
Hello, @metrodw!
Thank you for your post in the community! Letโs see if we can gather more feedback from the community on the importance of this feature. We truly appreciate your fantastic ideaโyour input is invaluable to our growth and improvement!
Happy Shipping!
-Cara

