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Live Checkout Rates Error for Shopify within Australia

LaKarbah
First-timer

G'day Guys!

Has anyone experienced random checkout downtime? the live checkout rates (beta) in Australia with the service provider Auspost sometimes drops out not allowing customers to purchase the product. At the moment no one can check out of the website and it's causing a loss of sales. This is unfortunate for users like ourselves when there is money on the table for a new outback start up business.

Has the IT team done something behind the scenes that has caused this to not work? 

 

would love any solutions - am thinking about manual rates but due to selling world wide I'd rather find another solution. 

 

Cheers, Jaxon

1 REPLY 1

CaraAdmin
Khoros

Hello @LaKarbah!

 

Thank you for your post in the community! Weโ€™ve escalated this to our developers for review and truly appreciate the detailed information you provided. Your feedback helps us continue improving, and we're grateful for your input!

 

Happy Shipping!

 

-Cara