Amazon orders not importing
We are having issues importing orders from Amazon since yesterday and the refresh wheel has been stuck since then. Anyone else have this issue?
Forum Posts
Shipstation Report Data Inaccurate
Noticing that Shipstation Sales Totals on the reports, both App and Website Reports, are not Accurate for ebay. If you have a promotion for selling multiple items and give a discount, Shipstation is using the Amount before the Discount as part of you...
Adding custom information coming from Magento 2.4
I have shipstation connected and running but we are missing some details from the orders. Specifically we capture a dispatch date from the order. That field is not coming over in the XML to shipstation. Anyone know how to add this?
Linnworks - Woocommerce -Shipstation
Hi there,We are using linnworks as the order management system. All carrier accounts are added there and we processing and printing the labels from linnworks itself. Afterwards, the order is synchronised with the channel and updated there. As soon as...
getting invalid xml error on the magento plugin
Hi.I'm new to ShipStation. Just set up magento 2 integration. the test connection works fine. When i try to import orders i get this error: An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1,...
Error Message Paypal Invoice
My Paypal orders are not updating. Sometimes it takes a day or 2, sometimes 1 hr and sometimes not at all. I have been to the Paypal website already and checked the API permissions and all is good there. I also removed it and resubmitted and I am sti...
Can't connect woocommerce - Invalid data returned from API
GreetingsAnyone else come across this? When we go to setup Woo in SS and test connection it says Invalid data returned from APII have seen in 3 times this month. Dev's said it was conflicting with main theme. It must be a global error though because ...
Linking two orders
Hello, I am currently building an Order sync app which especially will sync orders created with multiple Fulfillment locations in Shopify to ShipStation, I am able to create multiple orders in ShipStation for each Shopify Order with the APIs and allo...
Error opening Shipstation app from Quickbooks
Has anyone received this error when opening the Shipstation app from within Quickbooks online? {"success":false,"message":"An unhandled exception occurred: No OpenID endpoint found. (c1f6adaa-0e17-4ece-b28d-2f3e9075788f)"}
Magento 2.4.5 feed missing some details
Hoping I can get a answer here. The order feed coming in to shipstation is missing a couple items. We get a dispatch date and delivery date from ShipperHQ. The items are on the order but not coming over in the XML order feed.How can I add them in?
Shipstation Rest APIs - Shipping cost
I am using Shipstation APIs to fetch Orders data. I have Fedex and stamps.com a carrier integrated with shipstation. However, Shipstation APIs doesn't show be the shipping cost, I only see total cost paid by the customer.Is there a way I can see the ...
How can i add custom attribute in order level?
Hello Team,I want to add a custom attribute Magento to the ship station. Can you please know how we can order custom attribute magento to ship station. Same question I asked to support chat but they are giving me to sync product attribute. but I want...
Blurry Logo on Packing Slips
Is anyone else experiencing this? The logo is 300 DPI (print settings are as well) but while the rest of the packing slip prints crystal clear, our logo is very blurry and it looks extremely unprofessional. Anyone know why or have a fix/work around? ...
Amazon Saudi Arabia
Im looking to hopefully get amazon Saudi Arabia implemented into shipstation since this is not already in the system.
Etsy is not connecting
Hello,For a few days my Etsy store has not been connecting. I get this error:An error occurred attempting to update orders: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.When I go to modify store connection and ...
This page isn’t workingIf the problem continues, contact the site owner. HTTP ERROR 401
Hey guys, I am getting this error and Ship Station support has not been so helpful. Thinking of unsubscribing and moving on to a platform that supports etsy because most of my sales are from Etsy. Thought I make one last effort by posting here before...
Best practice for importing ShipStation orders into inventory management program
I've been reading the API docs (https://www.shipstation.com/docs/api/) but there are a few questions that I can't find answers to.I'd like my orders to flow from a web store, such as Shopify, into ShipStation. Then, I'd like to import the orders from...
Trying to connect eBay & Shipstation pop up goes to 401 page. Try to edit existing & returns error.
One of my eBay accounts randomly stopped pulling sales in, I tried to edit the connection and it returns the following error in the pop-up window- "We are sorry, but you do not have access to this section.Please contact your ShipStation administrator...
Expiry time:Authorization: Bearer <token>
when the bearer token will expire after created from server through login?
Resolved! Feature Request: Please show the Shopify fraud flag in ShipStation
We got a couple of orders recently that Shopify flagged as fraudulent, but we don't check our Shopify stores very often, and process all orders through ShipStation, so we did not see the fraud flag. We ended up shipping these orders and had to eat th...
Shipstation API Change "To Buyer" field
What endpoint lets me access the "To Buyer" property of an order? I am able to access the "giftMessage" property of the Order model, but I can't seem to find anything that would let me add a "to buyer" note like I have in the picture here. I have ch...
Trouble Creating Order with API
Hello, I'm hoping I can get some feedback or insight into what's going wrong here. I am attempting to POST an order to the ShipStation API but with little luck. I can GET order details just find no problem, so my authentication isn't the problem I be...
Shipping a blank shipment Fulfills Shopify order
Since updating to the new Shopify integration version we're running into an issue.If you click 'Create Another Shipment' in Shipstation, and create a blank shipment, then create a label for just the blank shipment, this marks the entire order in Shop...
Square/PayPal invoicing integration with SS
Is ShipStation ever going to have some sort of integration with a processors invoicing solution?Not only do I have unto 100 orders of day flowing through my ecom store, but I also do A LOT of custom things that require us to send an invoice. It would...
Salesforce | PersonAccounts
We are setting up the ShipStation integration within our Salesforce org, but the issue is that we use PersonAccounts within Salesforce and not Contacts. So when it comes to the BillToContact and the ShipToContact, we can't fill these in, and we can't...
Amazon sold to not showing correctly
GreetingsWe print the sold to info on the label at bottom so people know it is a gift. However it is showing recepient name. Shipstation is addressing but has anyone else experienced this?
Shipment Addresses not importing and cannot be manually added 12/22-12/25
Hi there--All of my eBay orders from December 22-December 25th are missing their shipping addresses. If I attempt to update them manually, they don't save. Orders from December 27th and today are behaving normally.I've attempted reloading, updating t...
How to get Shopify "fulfill by" date loaded into ShipStation
We have our Shopify store set up to automatically sync products on Facebook and Instagram. The orders get sent back to Shopify with a specific "fulfill by" date that must be met. However, when those orders come into ShipStation, that "fulfill by" dat...
New Store Authentication fails - WooCommerce
Have followed instruction, grab auth key from shipstation in woocommerce, paste in shipstation add new store dialog, input url of store (tried tld first, then direct to /shop/ url) submit and error, no details on error. Host search error logs on host...
Does anyone here use Netsuite?
We are using Netsuite and have a middleware called Pipe17 that connects all of our sales channels and data mappings onto Netsuite. Pipe17 is the middleware that also ensures that all of the records that automatically get created in Netsuite are accur...
