Order Source Integrations
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Prevent import of items with no SKU

I import orders from PayPal. When my eCommerce code gives PayPal an order, there is always a line item for taxes/discounts/coupons that has no SKU but must be included for the price to be correct. When an order is imported into ShipStation, this line...

Sleestaq by Occasional Contributor
  • 961 Views
  • 2 replies
  • 1 kudos

XML Error

I'm having an error about XML commutication with Cin7. The error is as follows: An error occurred attempting to update orders: Invalid XML. Error: 'The ';' character, hexadecimal value 0x3B, cannot be included in a name. Line 6, position 837.' We rec...

Packing Slip print quality inconsistency.

We Currently use windows PC and a ZP450 using the default manufacturer driver for our packing slips. The labels we use are standard 6x4 on perforated shipping label slips, the packing slip that we tested were both custom made packing slips or standar...

Ebay address import errors after recent updates

Recently we received the notification of the new Ebay integration from ship station. We followed the instructions in the email and updated as requested. Since this update we have noticed the some customer address information is not being imported fro...

Mirrock by New Contributor
  • 2266 Views
  • 7 replies
  • 0 kudos

Amazon Orders & Phone Number Import Issue

Amazon uses phone numbers to keep customer data anonymous. This is a 10 digit phone number and a 5 digit extension. On Friday someone at ShipStation decided to import this as a 15 digit or 16 digit if the 1 is included number. Too long for UPS and Fe...

Custom packaging slip

I am trying to print a custom packaging slip with a specific format and logo etc. The online template generator is not very helpful. I can generate a slip manually with HTML & PHP code and save it on my server. Is there a way to link that file as the...

vikram by First-timer
  • 717 Views
  • 1 replies
  • 0 kudos

CS-Cart not importing

Since yesterday, my orders from cs-cart have not been importing into shipstation. This has worked fine for the past 10 years or so until yesterday. I've made no changes at my cs-cart end. There are no errors. It just says there are no orders awaiting...

dstrenz by Occasional Contributor
  • 3168 Views
  • 10 replies
  • 0 kudos

Etsy Gift Wrap

Thanks to the Devs for implimenting [is_gift] and [gift_message] flags from Etsy, but could you please also add [needs_gift_wrap] or at least [gift_wrap_price] ...? Many thanks

lghtw0 by First-timer
  • 914 Views
  • 2 replies
  • 0 kudos

Auth Token is Hard Expired

Does anyone know hot to correct this? I have Ebay orders but I cant load them into ShipStation because I get this message. I found this: Click on My eBay at the top of this page > Account tab > Site Preferences > Third-party Authorizations > Show Do ...

pmscoinc by First-timer
  • 1143 Views
  • 1 replies
  • 0 kudos

Packing Slips with Multiple orders

Hi all, We are trying to create a packing slip that contains multiple orders and is able to categorize each line by the order number, as well as a purchase order number that is provided by our wholesale clients. I noticed on the Pick list you can inc...

packingslip.jpg

Important Data Points Not Mapped

I have Opencart integrated with Shipstation. I'm finding that Shipstation has not and will not map basic data fields imported from Opencart. It is very annoying to see all the column options and not be able to use half of them. Example fields availab...

TexasGreg by Occasional Contributor
  • 1444 Views
  • 3 replies
  • 0 kudos

API Related Issues

Hi, 1. We need to be able to pull all the order from website to shipstation and when it is shipped through shipstation then it should automatically mark the order shipped with shipping info on the website. 2. There is a check box which will decide wh...

trafa by First-timer
  • 1028 Views
  • 2 replies
  • 0 kudos

Get more than 100 rows with API

We're making a rest call with the ShipStationAPI to return all orders in an awaiting shipment status. This appears to be only returning the oldest 100 rows. Is there a way to make this call return more than 100 rows? I'm not seeing anything like maxR...

ksteele by First-timer
  • 914 Views
  • 1 replies
  • 0 kudos

Edit Shopify Order

Hi I am on a trial with ShipStation I have resolved most of my questions with support, but I have the following two questions which I can not seem to find a solution. 1. I edit an Order in Shopify (for example a customer ordered a Size XS, instead of...

Shopify Product Exports

Has anyone figured out a better way to do shopify product exports? My issues: 1. Weights are always in grams2. Varients do not have a display name3. There are extra rows just for pictures I think? I make it work. Just wondering if there is a nice sho...

Lucas-EFL by New Contributor
  • 519 Views
  • 0 replies
  • 0 kudos

Ecomdash and shipstation?

Original post by user Byron Stout Hey all. we use ecomdash for inventory management, kit building, built product building etc. We have multiple brands, on multiple marketplaces. We want to use shipstation for our shipping. But we are not sure if we s...

SarahATX by Moderator
  • 1222 Views
  • 2 replies
  • 1 kudos