ShipStation Store Integrations

Cannot insert the value NULL into column 'Description', table 'Shipstation.dbo.OrderItem'; column does not allow nulls. INSERT fails.\r\nThe statement has been terminated.Getting this error when submitting order data.

Recognize Pre-Paid Subscription from Shopify as Multiple Shipments

We utilize prepaid subscriptions on Shopify (customer pays yearly for 4 recurring installments/shipments). The Shopify platform creates one order with multiple scheduled shipments. When the order is imported into Shipstation, however, it's not recogn...

After upgrade to auctane/api 2.3.2, orders on Magento 2.4.5-p1 store no longer syncing

We ran a routine Composer Update and ended up with auctane/api 2.3.2 on our Magento 2.4.5-p1 store. Prior to the update, the orders were syncing from Magento into ShipStation without a glitch. After the upgrade, new orders stopped syncing.The connect...

Real Time Quoting - WooCommerce

For the WooCommerce plugin... I would love the ability for real time price quoting on shipping orders. When a customer adds items to their cart, enters their shipping address, it would be great to display all of the shipping options with cost (calcul...

Switch from ounces to pounds

Using integration with Shift4Shop. When I set up the integration, I remember having to select whether weights would be imported to ounces or pounds. I couldn't remember what S4S did so I chose ounces and figured I could fix it later. Turns out it use...

Salesforce Integration - Data mapped to custom fields not coming in to ShipStation

Has anyone had problems with the data that's mapped from the Salesforce integration to custom fields in ShipStation not coming in to ShipStation?I have a support ticket in to ShipStation which has been escalated, but I have not had any status update ...

Automations and Rules based on WooCommerce Order Status

Hello! We would very much appreciate the integration of WooCommerce Order Statuses (custom and default) into your system. We would like to be able to create automation rules based on the current order status and be able to assign tags and actions.The...

How to create an Endpoint URL

Greetings experts!I'm brand new to api's and that jaz so I'm trying to find a resource to create an Endpoint URL. We are using Zendesk as our new Customer Service platform and I want customers to be able to look up their ShipStation order via a bot.Z...

WooCommerce Setup

Trying to connect WooCommerce and get error message: The remote server returned an error: (308) Permanent Redirect. I am not able to find any information on this.

Opencart/Shipstation Integration Broken For v3.0.3.8

Looks like Shipstation integration with Opencart is broken after Opencart v3.0.3.8. Any chance of getting an update?

Issue with Shopify "On Hold" Orders Incorrectly Syncing as "Awaiting Shipment" in ShipStation

We've encountered a new issue starting today, where orders from Shopify that are marked with a Fulfillment Status of "On Hold" are incorrectly syncing to ShipStation as "Awaiting Shipment". Notably, all line item quantities for these affected orders ...

Integration of CedCommerce with ShipStation

We would love to see the integration of ShipStation with CedCommerce. Our primary objective is to utilize the inventory and order synchronization functionalities across various marketplaces like Amazon, Walmart, Etsy, eBay and Shopify. For instance, ...

Automate Orders from "Awaiting Payment" to "Awaiting Shipment"

Hello!We have a wholesale customer who's integrated in our shop via Shopify Collective. Currently their orders get held up from fulfillment in ShipStation because there orders fall into Awaiting Payments. I suggest creating an automation that does no...

Integrating Amazon

I am trying to connect ShipStation to Amazon. I ma getting a message back from Amazon that I do not have permission to view the page. Does anyone know which permissions I need on Amazon to make the connection

Change Units Of Measure on Shipment

Hello,When shipping different kinds of quantities, it's tough for the 3PL warehouse to know if it's a box, case, carton shipping. We ship by the box vs case in our products. In Netsuite, we have on the Sales Orders as a case, but it imports into Ship...

Offer UPS from ShipStation rates to my WooCommerce site

Original post from user Ron Hill Is there a way to push the UPS from ShipStation rates out to my WooC website? I would like my customers to see dynamic rates when checking out.

Note from Buyer / Note to Buyer

It would be very helpful to expose the Note from Buyer and Note to Buyer fields to the API. They could then appear on an internal pick ticket.

Amazon Buy vs Amazon marketplace imported to shipstation

I have just started selling as a Prime seller, my choice because of Saturday shipments. Anyway, I imported my orders today and found the prime orders in the Pending Fulfillment folder. Why? I guess I dont understand the difference then between the no...

Tiktok Shop For USA

Is there any chance Shipstation is working to getting Tiktok on the platform?

Delays in 'Awaiting Shipment'

Experiencing delays of up to 2-hrs for orders to post in 'Awaiting Shipment' from our WooCommerce Store.

Address changes made in Shopify do not update in Shipstation - How are you dealing with that?

I recently discovered address changes, such as the ones made by customers and customer service DO NOT update in the order feed upon syncing. Our business sells a lot of pre-order items so there is a gap between order being placed and importing to Shi...

TikTok Shop/Costco Ecommerce Hub integrations

Hi. We have added TikTok shop and Costco E-Commerce hub to our list of where our products are sold. It would be extremely helpful if we could integrate both of these sites with ShipStation so that we are not wasting inputting time on orders. Does SS ...

Resolved! Custom Return Label Didn't Download

I created a custom label through RATE BROWSER. After the information and carrier were entered, I paid the shipping and chose "DOWNLOAD LABEL". No label was downloaded, although the funds were removed from my account. There is a history of the transac...

Shipping Cost Updating in Inventory System

There needs to be a way to turn off ShipStation updating orders in Cin 7. We have orders that we ship out with free shipping and sometimes with a return label. The system updates the shipping cost and then it invoice's our costs for the shipping cost...

CS Cart Integration

Hi all, I am a new user and having a very hard time integrating my CS-Cart Multi-Vendor Marketplace with ShipStation. Every time we test the connect to CS Cart we get an error message "Invalid XML. Error: 'Data at the root level is invalid. Line 1, p...

Resolved! "Default Title" Appearing on shopify imported orders, previously hidden

Default title has started appearing on our shopify imported items (items that don't have a default variant.) Please let me know how this can be fixed on our store so that it goes back to how it listed products prior to this update. We are currently n...

Shopify Integration Slow for the past month

Howdy,Making a post since the incompetents @ support keeps telling us it's "expected behaviour"!For the past month, Shipstation has been extremely slow in updating from our Shopify store. A refresh that would take 5-30seconds now takes 5-10minutes.We...

Every new order has "Selling Channel Made Adjustments"

We are suddenly getting a "selling channel made adjustments to this order" message on every order in ShipStation. We use Shopify for our orders and no changes are being made to the orders.Is anyone else getting this? If I click on "review adjustments...

How to identify a USED item Amazon order in Shipstation?

I sell many open box/used items on Amazon. On Amazon they show up as Condition: Used-Like New, Used-Very Good, etc. Most items on Amazon have the option to buy it used/open box for less money on the same page where you buy the same item new.The probl...