Amazon.sg (Amazon Singapore) integration
May I know when Shipstation will offer Amazon.sg (Amazon Singapore) integration? Thanks
Forum Posts
ShipStation should auto refresh stores even after there has been an error
If there is an error on a store, it seems that ShipStation stops auto-refreshing. If ShipStation could continue to auto-refresh after an error has populated, this might re-establish the connection.
Selling Channels
Shipstation orders going to random selling channels,Just need to understand how the shipstation orders are being added to the dashboard and if this is normal behavior.
Resolved! Mark as Shipped for Etsy
I'm having an issue with the mark as shipped in the API. It sends the tracking properly to Etsy, but Etsy shows the carrier as Other. I need it to show "UPS". When I confirm through the ShipStation site with UPS in the drop-down, it works ok. Here is...
Gross Weight and Net Weight on commercial invoice -how do we add this info
Hello greetings from NH Two questions please help a new user.... Gross Weight and Net Weight on commercial invoice - how do we add this info?How do we change the terms of sale?- DOB to Ex-works or Origin.
Store ID changed from Int to GUID
Hey all, it looks like Shipstation has switched the Store ID from being an integer to a GUID, at least from what I can see in the store setup area.We set up manual stores for each of our integrations with our OMS and have previously used the ID that ...
Walmart error
always get An error occurred attempting to update orders: The remote server returned an error: (520) Unknown only Walmart is there anyway to fix this
Harmonized codes are not applied
Harmonized codes that are setup in ShipStation for product skus aren't being applied to orders with the same sku from Magento 2.What is the solution?
Etsy Store Connector Constantly Erroring -- Reauthorizing Store doesn't work
Our Etsy Sales Channel constantly gives us the 404 Error. Support does a store refresh on their end usually fixes it for days sometimes even weeks and then it happens again. We re-authorize the Etsy channel with our credentials like the Ship Station ...
Resolved! Barcode to refresh stores
Hi, can anyone help me find the barcode to scan so that shipstation refreshes our stores?
Only some orders are coming in from my store, not all of them
Hello, The integration with my Squarespace store is only bringing in some of my orders, not all of them. What can I do to bring the rest into ShipStation so I can print labels and get the products out the door? Thanks for your help, Candace
Selling Channels
If I have multiple stores coming through from one order source (lets say 2 stores coming to SHIPSTATION from CARTROVER), will I see , or be able to see, which store it came through to CARTROVER, or will I only be able to see that the order came from ...
Tracking data not uploading to eBay
ShipStation has a known issue that for some customers tracking info is not uploading to eBay. You should immediately check the Awaiting Shipments tab in Manage Orders to see if you are affected. If you are, enter the tracking data immediately. You ca...
A single open invoice (via Wix) prevents my entire store from syncing with ShipStation
If I have an open invoice with a retailer, my entire store no longer syncs with ShipStation. That means I manually have to enter all order information into ShipStation until the invoice is paid. We have a net 30 day policy, which means the invoice wi...
Pull Shipping Cost
I'm trying to pull a list of all orders in shipstation to extract the shipping cost but I'm having a hard time figuring out what field the shipping cost lives within.
Composer Package Version 2.2.8 (auctane/api) Is Failing With XML Error In Magento 2.4.2p1
My current environment is Magento 2.4.2p1, Linux, PHP 7.4 I normally install the ShipStation extension by downloading the zipped folder and extracting it to app/code. I saw an updated composer package in the Magento Marketplace. Decided to install th...
mybrightsites.com
Is anyone integrated a My Bright Sites shopping page with ShipStation? and if so, was it via API? XML Store? and all working well, any hiccups to be aware of? Inventory integration all good? Thank You
Formatting custom tracking and emails without going "Live"?
I am very new to Shipstation. We want to link SS to our Woocommerce online shop. Is there a setting in SS so that you can create the customized and branded tracking pages and emails without having it linked to your store in a "live" situation? Is the...
Facebook Marketplace Orders
Original post from user Jason French I know that Shipstation can integrate with a Facebook Shopping, but can I integrate Shipstation with Facebook marketplace orders?
Shipstation sending Shopify order to FBA to fulfill and also by our Warehouse
Hello, We've been shipping orders from Shopify twice, one from our warehouse and one from FBA, and no one on Shipstation, Shopify, or Amazon can help us sort this issue. We had our Shopify store and Amazon store integrated with Shipstation.Amazon sto...
eBay orders not showing the correct age in 'Order' sort
Context: Age sortation is useful to show what orders have been in the queue the longest. Problem:Ever since we started with the new eBay API integration the age does not sort correctly. See photo. Request:Please fix and show actual age of the orders ...
Ebay address import errors after recent updates
Recently we received the notification of the new Ebay integration from ship station. We followed the instructions in the email and updated as requested. Since this update we have noticed the some customer address information is not being imported fro...
Order Summary / Packing Slip Layout Issues eBay?
Over the past week I have noticed a change to my order summary and packing slip layouts. Something has added an extra item (when its not really an item) but its more of a header that can be very tricky when picking orders. I have attached a few examp...
WooCommerce Channel stopped syncing
When we initially connected ShipStation to or WooCommerce,.. syncing worked fine,.. but now we get the following error: An error occurred attempting to update orders: Invalid XML. Error: ''=' is an unexpected token. The expected token is ';'. Line 69...
Magento Extension
Recently migrated to magento 2.4Your instructions for installing the extension don't seem to work for me.Magento removed the web wizard and I'm trying to find out how to install this. thanks.
WooCommerce Issues
ShipStation disconnects from WooCommerce constantly requiring us to delete the connection and create a new one by entering the Authentication Key.How do we solve this issue?
Duplicate Walmart Orders from GeekSeller Integration
We recently made some changes in GeekSeller for inventory management, that caused our order imports into ShipStation to start failing. I inactivated that Selling Channel in ShipStation, and created a new Selling Channel for our Walmart orders. Now, o...
Trouble importing amazon orders
Started yesterday, non prime Amazon orders stopped importing. A chat with customer service fixed it for a bit but it is doing it again today. Any ideas?
Phone numbers not integrating into ShipStation for International Orders
The phone number doesn't always import from Shopify into ShipStation which is essentially required by DHL for all international shipments. I can't copy and paste every single number. How can I fix the import issue so that ShipStation attaches the pho...
Ebay: An error occurred attempting to update orders: Value cannot be null. Parameter name: key
When our eBay cart tries to do an update we get some orders, while others do not import and no matter what we see this error, An error occurred attempting to update orders: Value cannot be null. Parameter name: key This has been going on for several ...