As the title suggests, I discovered that ShipStation stopped importing FBA orders from our Shopify around April 19. Other Amazon orders that are not FBA have continued to import normally. We use the Amazon by Codisto channel in our Shopify store.
Thanks for being a part of our community and for reaching out.
In a case like this I would recommend reaching out to support which I can see you have already done. I would continue to work with support on this as they have the tools to help get to the root of things.
If anyone else in the community is experiencing the same thing I would recommend creating a ticket with our support team as well.
-Erin: Your Friendly ShipStation Community Manager
Hi Jeff. Apparently Codisto is still working on this bug. However I discovered a temporary fix that you can apply manually to each order. Where the order shows "Customer - no name provided" click on the X and then choose a customer. You can create a generic FBA customer with a default address.
It has been several months and Amazon by Codisto still has not fixed this bug! In the settings there is an options to "Send "FBA Order" as the customer name." But this function does not work, there is no name associated with the order. So I have to manually add a customer name (called FBA) and select the address so that ShipStation can import it.