Order Source Integrations
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Prevent import of items with no SKU

I import orders from PayPal. When my eCommerce code gives PayPal an order, there is always a line item for taxes/discounts/coupons that has no SKU but must be included for the price to be correct. When an order is imported into ShipStation, this line...

Sleestaq by Occasional Contributor
  • 1448 Views
  • 2 replies
  • 3 kudos

Etsy Gift Wrap

Thanks to the Devs for implimenting [is_gift] and [gift_message] flags from Etsy, but could you please also add [needs_gift_wrap] or at least [gift_wrap_price] ...? Many thanks

lghtw0 by First-timer
  • 1283 Views
  • 2 replies
  • 1 kudos

XML Error

I'm having an error about XML commutication with Cin7. The error is as follows: An error occurred attempting to update orders: Invalid XML. Error: 'The ';' character, hexadecimal value 0x3B, cannot be included in a name. Line 6, position 837.' We rec...

CS-Cart not importing

Since yesterday, my orders from cs-cart have not been importing into shipstation. This has worked fine for the past 10 years or so until yesterday. I've made no changes at my cs-cart end. There are no errors. It just says there are no orders awaiting...

dstrenz by Occasional Contributor
  • 4401 Views
  • 10 replies
  • 2 kudos

Custom packaging slip

I am trying to print a custom packaging slip with a specific format and logo etc. The online template generator is not very helpful. I can generate a slip manually with HTML & PHP code and save it on my server. Is there a way to link that file as the...

vikram by First-timer
  • 1022 Views
  • 1 replies
  • 0 kudos

Packing Slips with Multiple orders

Hi all, We are trying to create a packing slip that contains multiple orders and is able to categorize each line by the order number, as well as a purchase order number that is provided by our wholesale clients. I noticed on the Pick list you can inc...

packingslip.jpg

Big Cartel not importing phone numbers

Original post by user Ben Jillard Among the stores I manage are quite a lot of artists using Big Cartel. I'm getting told off by both UPS and DHL for not supplying customer phone numbers when I ship out orders as they're not being imported by ShipSta...

SarahATX by Moderator
  • 2228 Views
  • 4 replies
  • 3 kudos

API Related Issues

Hi, 1. We need to be able to pull all the order from website to shipstation and when it is shipped through shipstation then it should automatically mark the order shipped with shipping info on the website. 2. There is a check box which will decide wh...

trafa by First-timer
  • 1489 Views
  • 2 replies
  • 1 kudos

Auth Token is Hard Expired

Does anyone know hot to correct this? I have Ebay orders but I cant load them into ShipStation because I get this message. I found this: Click on My eBay at the top of this page > Account tab > Site Preferences > Third-party Authorizations > Show Do ...

pmscoinc by First-timer
  • 2111 Views
  • 1 replies
  • 0 kudos

Ecomdash and shipstation?

Original post by user Byron Stout Hey all. we use ecomdash for inventory management, kit building, built product building etc. We have multiple brands, on multiple marketplaces. We want to use shipstation for our shipping. But we are not sure if we s...

SarahATX by Moderator
  • 1594 Views
  • 2 replies
  • 3 kudos

Get more than 100 rows with API

We're making a rest call with the ShipStationAPI to return all orders in an awaiting shipment status. This appears to be only returning the oldest 100 rows. Is there a way to make this call return more than 100 rows? I'm not seeing anything like maxR...

ksteele by First-timer
  • 1235 Views
  • 1 replies
  • 1 kudos

Shopify Product Exports

Has anyone figured out a better way to do shopify product exports? My issues: 1. Weights are always in grams2. Varients do not have a display name3. There are extra rows just for pictures I think? I make it work. Just wondering if there is a nice sho...

Lucas-EFL by New Contributor
  • 665 Views
  • 0 replies
  • 0 kudos

Squarespace Postcodes

Original post from user Graham Orr Hi, Not sure where this problem sits, but we recently missed an order that wasn't imported into Shipstation. The customer had somehow managed to enter a delivery address without a postcode. Speaking to support if th...

SarahATX by Moderator
  • 688 Views
  • 0 replies
  • 0 kudos

Cin7 and Amazon Prime

Original post by user Cheryl Maggianetti I am using Cin7 as my inventory managment system. I use AMZ and Woo Commerce as my marketplaces. When I implemented Cin7 all the orders come through as CIN7 Store. I lost the ability to see the souce of the or...

SarahATX by Moderator
  • 954 Views
  • 1 replies
  • 0 kudos

Cancelling orders

Original post from user Riki R What is the correct procedure when we want to cancel the order? Should we just cancel an order from our Woocommerce store (change status to - Canceled)? Will, it automatically change Shipstation order status to Canceled...

SarahATX by Moderator
  • 1037 Views
  • 1 replies
  • 0 kudos

Woocommerce Multiple Shipping Addresses

Original post by user Hrag Kalebjian Hi guys, woocommerce has a plugin that allows a customer to order items and have them shipped to multiple people at the same time. This is a great option for customers looking to send gifts. It currently isn't sup...

SarahATX by Moderator
  • 1000 Views
  • 1 replies
  • 0 kudos