Order Source Integrations
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Magento 2.4.5 feed missing some details

Hoping I can get a answer here. The order feed coming in to shipstation is missing a couple items. We get a dispatch date and delivery date from ShipperHQ. The items are on the order but not coming over in the XML order feed.How can I add them in?

cwwallis by New Contributor
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Shipstation Rest APIs - Shipping cost

I am using Shipstation APIs to fetch Orders data. I have Fedex and stamps.com a carrier integrated with shipstation. However, Shipstation APIs doesn't show be the shipping cost, I only see total cost paid by the customer.Is there a way I can see the ...

ankusaxe9 by New Contributor
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Etsy is not connecting

Hello,For a few days my Etsy store has not been connecting. I get this error:An error occurred attempting to update orders: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.When I go to modify store connection and ...

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irrel22 by Occasional Contributor
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Shipstation API Change "To Buyer" field

What endpoint lets me access the "To Buyer" property of an order?  I am able to access the "giftMessage" property of the Order model, but I can't seem to find anything that would let me add a "to buyer" note like I have in the picture here. I have ch...

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Trouble Creating Order with API

Hello, I'm hoping I can get some feedback or insight into what's going wrong here. I am attempting to POST an order to the ShipStation API but with little luck. I can GET order details just find no problem, so my authentication isn't the problem I be...

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Shipping a blank shipment Fulfills Shopify order

Since updating to the new Shopify integration version we're running into an issue.If you click 'Create Another Shipment' in Shipstation, and create a blank shipment, then create a label for just the blank shipment, this marks the entire order in Shop...

kali_curry by Occasional Contributor
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Square/PayPal invoicing integration with SS

Is ShipStation ever going to have some sort of integration with a processors invoicing solution?Not only do I have unto 100 orders of day flowing through my ecom store, but I also do A LOT of custom things that require us to send an invoice. It would...

embedding by New Contributor
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Salesforce | PersonAccounts

We are setting up the ShipStation integration within our Salesforce org, but the issue is that we use PersonAccounts within Salesforce and not Contacts. So when it comes to the BillToContact and the ShipToContact, we can't fill these in, and we can't...

andyhaas by First-timer
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New Store Authentication fails - WooCommerce

Have followed instruction, grab auth key from shipstation in woocommerce, paste in shipstation add new store dialog, input url of store (tried tld first, then direct to /shop/ url) submit and error, no details on error. Host search error logs on host...

TierOne by New Contributor
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Does anyone here use Netsuite?

We are using Netsuite and have a middleware called Pipe17 that connects all of our sales channels and data mappings onto Netsuite. Pipe17 is the middleware that also ensures that all of the records that automatically get created in Netsuite are accur...

olsatools by New Contributor
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Printer's Plan Integration

Is anyone else using PrintReach Printer's Plan for order integration? We are sending our shipping rate back to Printer's Plan and our shipping config file is set to mark up the shipping cost but it doesn't and just sends the actual rate.

Shopify and ShipStation Phone Number Format

Original post by user Adam Weis Shopify supports an industry-standard phone number format, E.164. Examples of E.164 valid numbers: 6135551212+16135551212(613)555-1212+1 613-555-1212 The problem we have is ShipStation does not like +1 in the numbers a...

SarahATX by Moderator
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Walmart order with phone number integration

I would suggest to have phone number on Walmart integration, whatever Ebay or AMZ the order both have the phone number showing on the shistation and it is very important to prepare a shipment.However, walmart order integration does't support this fea...

dora by New Contributor
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QBO integration with Connex broken

We have been using SuncWithConnex for the past year with some success. In October there was some changes with their service that made it worthless. Instead of automatically sending orders, we now have to keep a special tab open in our browser and man...

IDScan by New Contributor
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Order count using API

Hello,I would like to simply retrieve some aggregated order data, things like counts by status etc. Is this possible to do without retreiving all of the order data? This data appears at the end of the order queries, but we dont want all the accompany...

InkSmith by New Contributor
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store with variants not syncing correctly

Is anyone else having the issue of their items not syncing correctly to shipstation when that item has a variant? Example someone purchases 2 shirts and they are different sizes and color (Black 2T and a 5T charcoal) but are on the same listing and t...