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Shopify and ShipStation Phone Number Format

SarahATX
Moderator
Moderator

Original post by user Adam Weis

 

Shopify supports an industry-standard phone number format, E.164. Examples of E.164 valid numbers:

6135551212
+16135551212
(613)555-1212
+1 613-555-1212

 

The problem we have is ShipStation does not like +1 in the numbers and fails when importing it. 

We use Shopify Plus, so we can update the checkout code, but have a variety of accelerated payment options in use which would sidestep and checkout changes.

 

Has anyone run into this before and found a workable solution? 

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