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Shipment Addresses not importing and cannot be manually added 12/22-12/25


Hi there--

All of my eBay orders from December 22-December 25th are missing their shipping addresses. If I attempt to update them manually, they don't save. Orders from December 27th and today are behaving normally.

I've attempted reloading, updating the stores and reloading. The same persists on other computers and mobile. 

Any ideas?


Hey there @CedarConsumer


Thanks for joining us here in the community. We are thrilled you're with us. 


I haven't seen any reports of this nature myself, but I definitely understand wanting to check into this. Please feel free to reach out to our support team at, and if this issue is live and persisting, reaching out via Live Chat is also recommended. 

From Moderator Davis, May the force be with you!