Shipstation authentication issues and constant logout
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Thursday
Shipstation as of January 1 2025 has turned on specific security profiles that require email auth codes. Here are my very serious issues. Great that you are trying to keep us secure, not great that you don't give us options to fix auth issues ourselves.
I have four users each of which are the CEO of our company, myself, customer service and shipping. For the last two weeks we are getting logged out of shipstation and logging back in to find out that they need a security code from my email. Because employee turnover can be high both our customer service and shipping use one of my many email addresses because its easier in the long run. So, every time they get logged out they need me to send them the code. Amazingly enough I am a pretty busy person, and it is causing major issues. Being a user for over 10 years I would like to say after chatting this morning that I can't believe there is not to turn off this horrible security feature as the Admin. Please give the admins a way to work their own systems. Shipstation is now costing me $299.00 per month.
Karla James
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an hour ago
Hello, @Karjames!
Thank you for your post! Based on what youโve shared, it sounds like multiple users may be sharing the same user profiles. This can lead to authentication issues, including being logged out unexpectedly and needing to go through the MFA process more frequently.
To help avoid these issues, we strongly recommend that each user or workstation have an individual user profile. ShipStation does not support simultaneous logins for a single user profile, and doing so can cause the problems you're experiencing. If sharing user profiles is necessary for your team, we suggest ensuring that all users have access to the email addresses associated with those shared profiles. This can help minimize some of the frustration around authentication and MFA. You also can update the email addresses linked to user profiles to better fit your teamโs needs. I have also attached our MFA Help Center article here for your reference. We have also passed along your feedback to the development team for review.
Please let us know if you have any questions or need help with user managementโweโre happy to help!
Happy Shipping!
-Cara
