Shipstation requires two factor authentication every day.
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2 weeks ago
Shipstation requires two factor authentication every day and sometimes multiple times per day. I would like the ability to opt out of 2fa.
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2 weeks ago
I clicked reply to offer my support and was forced to login with 2fa. Just to access the forum. And I was already signed in to the app! Keep making noise about this, they have to address it eventually!
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a week ago
Hello @mhtalk and @TSRSM-John!
Thank you for your feedback. Weโve escalated this to our development team for further review, and we genuinely appreciate the time you took to provide feedback. Insights like yours are incredibly valuable and play a key role in helping us improve. We're grateful for your input and continued support!
Happy Shipping!
-Cara
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a week ago
Happening to us as well. 90% of the time the code that is emailed to us either doesn't work, or the email comes in after it has already expired. Incredible frustrating and it's slowing down our processes immensely.
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Monday
I donโt have 2fa set up, so ever 2 or 3 days I have to login via browser. Twice this morning alone. At times it remembers me and logs me back in, so I need to log out and back in just for get the app to work. It just changed a few weeks or months ago. I donโt have time to keep messing around with this.
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Monday
With the app I donโt have 2fa, but I did need the email 2fa to login here to submit the above post..
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Wednesday
I've reached my limit with this issue. Every single day, Iโm logged out of the app and hit with Error 5000. The app then instructs me to use a web browser to log inโbut that process takes multiple attempts, and even after I finally get back in, Iโm kicked out again within the hour.
The mobile browser is practically unusable, and this has become a serious disruption to my workflow. Iโve contacted support multiple times and havenโt received any real help. Today, I was told thereโs nothing that can be doneโno follow-up, no escalation, just left hanging. Despite repeated requests, I havenโt been able to get a phone call either.
I rely on this platform to run my business, and I canโt afford to lose valuable time to a broken login process. If thereโs no real solution, Iโll have no choice but to move to a different programโbecause this is no longer sustainable. I was really hoping coming here i would find that there was a way to disable this, clearly thats not the case. yet.
