Mobile App Disaster

[Max16]

You all have to get your act together and allow users to log in to the mobile app without first logging in via a browser. Most of the time, even after logging in via a browser, it still will not let users log in to the mobile app. I usually just get the account blocked and have to constantly get it unblocked. It is rendering the mobile app useless, and I ship a ton via the mobile app as it is easy to use with one or two shipments.  I mean I pay for this service when I could easily just use another service like Pirate Ship since the rates are the same.  

[steveclark]

same problem here. We made the decision today to look for another shipping app. 

[BoneChill-LabX]

Same here. I'm done with this horrible mess they have been creating.

It's time to move on. 

[CaraAdmin]

Hello @Max16!

Thank you for your post in the community! We’ve escalated this to our development team for review and sincerely appreciate the thoughtful feedback you provided. Your insights help us continue to improve, and we’re truly grateful for your input!

Happy Shipping!

-Cara

[BoneChill-LabX]

It needs to happen very soon that this app actually starts helping us run our businesses or you will be losing a lot of business as I'm already looking elsewhere for something that doesn't stress me out like this.

[ryansealock87]

based off my emails back and forth with them, it doesnt matter and its not changing.  someone needs to fix this.

[DetFab]

Still no solution? Well you are losing another customer... I can't deal with this any longer. I am the only user, there is NO reason for me to need 2FA. It tells me to log in when I already am. I can only print from the App so this is a MAJOR inconvenience and unacceptable for me. 

[JTymes]

Just create a quick 2FA if you must and get rid of the BS desktop log in. 

I got an email this week about being able to use my bank instead of a CC to pay for certain fees because it was highly requested. Who the heck was yelling for that over just being able to keep using what was a very good app? 

[lexxx]

+1 to this, app constantly logs out, have to logout of desktop, log back in and then log into app, please fix this ASAP.

[BoneChill-LabX]

I 100% agree. This new system is disgusting.

As a result I'm currently researching switching to a different platform as this has been unbelievably frustrating. This has caused me more moments of stress in the last month than my suppliers sending bad chemicals has in the last 2 years. I'm beyond disgusted with the implementation of these new "security" factors. They really want to drive away businesses from ship station with these lousy updates.

[GreenGoddessSup]

1000%. They broke it.  It’s unusable now.  I’m looking around for other solutions from another vendor now because this is ridiculous. It’s been going on for quite some time and it’s completely unusable and it’s disrupted our entire workflow.  

[liftyourtable]

I thought it was just me. I can't use the Android  app and it is frustrating. 

[hierbasmex]

I have the same issue.  I was going to use pirate ship but they don't have all the platforms I sell on.  So Im on the hunt for another shipping software that works.  I keep getting logged out of the APP and forces me to log in from a browser for "security purposes"???  And then when I go to pay for shipping, every third shipment that I need a shipping label it gives me an error and I have to refresh the browser to be able to get the label.  WTH is going on with shipstaion?  It used to be the perfect solution!   This is getting ANNOYING!  With all the complaints you'd thing they would have this fixed!!! 

[DetFab]

They don't care... I decided to cancel my account. I "only" ship 100 orders a month so I doubt they really care about losing customers like me. I went back and forth with support and they have no clue what the problem is. They say the MFA or Adaptive MFA is for security but it makes no sense. This is my last message to them:

Let me explain this agin. You are claiming this is securing my account with MFA or AMFA. Listen, when I open the App on my phone, it uses FaceID to log in. If someone were to have my phone and try to use the app, they would need my FaceID or they would need my phone password to log in. 

The App tells the user to open a browser and log in. Well, if someone had my phone and they opened the browser, guess what? IT'S ALREADY LOGGED IN!!! So what kind of security is that? For me to log in to my phone App, I have to Log OUT of the browser and back in. How is that securing my account at all? It’s not, it’s bullshit and shows me that whoever designed the App or MFA/AMFA system is an idiot and needs to be fired as they are losing you customers, like me. 

I suggest you escalate this issue immediately and find a solution for me. Telling me to submit a feature request for a bug or problem you have in your App is ridiculous. I am not waiting months for this to be fixed. I already canceled my account. You have until May 1st to fix it, otherwise I am no longer a customer. I have a dozen other companies I can use for this service that will not cause me this headache and stress. 

I should not have to log in and out of my phone 6-10 times a day to print labels, that’s insane and completely unnecessary. If you want to use MFA or AMFA, fine, but it does NOT need to be multiple times a day and you should absolutely be able to remember a trusted device.