What is the point of the mobile app if you are required to log into a desktop version first?

[sales135]

What is the point of the mobile app if you are required to log into a desktop version first?

I use the mobile app to check orders while on the go, but if I need to log into my desktop shipstation account each time before using, what is the point?  That is not user friendly and defeats the point of having a mobile app.  If you need to send a code to text or email, fine, do that.  But don't require me to wait until I can log in until I am at my computer.  That is not going to work long term.

[steveclark]

we are considering dumping shipstation BECAUSE of this. Its ridiculous. 

[CaraAdmin]

Hello @sales135 and @steveclark!

Thank you so much for your feedback! We're excited to share that an update to the mobile app is underway. As soon as I receive more information, I will happily update the community! 

Happy Shipping!

-Cara

[JTymes]

You can't just revert back to the version of the app from a few weeks ago where it was actually usable? 

[GreenGoddessSup]

right?!   And the "...a new version is coming" was quoted 3 weeks ago.  It was quoted again today in another thread.  Basically, this is empty promises.  We have no idea what "soon" means... could be 6 months from now.  I mean, is it in submission stage with the Apple Store and going through the final process, or is it under active developement and still 5 months away??   the fact that "it's coming..." was posted 3 weeks ago and again 5 hours ago tells me it's still under development with no clear timeframe.   Not good.   We're suffering DAILY with this.  Many customers are looking for an alternate solution - we're one of them.

[CaraAdmin]

Hello @GreenGoddessSup!

Thank you for inquiring about this feature request! I've contacted our developers to check for updates, and I’ll share any new information as soon as I have it.

We appreciate your persistence and patience!

-Cara

[GreenGoddessSup]

You need to put back the login procedure. You’ve broken the app and apparently from what I’m seeing in the different threads. I’m not the only one. I’m looking for other solutions now. I’ve been a customer for seven years, but the app is unusable. I don’t wanna hear you working on a new app for the future. This is affecting me right now every day, day-to-day. It completely disrupted our workflow. I can’t use mobile at all anymore on my iPhone and it’s a big part of my day-to-day workflow.  By the time you come out with an update, I’ll have moved on to a different platform.  I suggest you roll back the login procedure to the way it was while you work on your newfangled solution

[romess]

just came to find an answer. the app is basically useless now.  i cant even reference it from my warehouse i need to go to a desktop to see what i was looking for smh

update when?