Etsy Gift Wrap
Thanks to the Devs for implimenting [is_gift] and [gift_message] flags from Etsy, but could you please also add [needs_gift_wrap] or at least [gift_wrap_price] ...? Many thanks
Forum Posts
XML Error
I'm having an error about XML commutication with Cin7. The error is as follows: An error occurred attempting to update orders: Invalid XML. Error: 'The ';' character, hexadecimal value 0x3B, cannot be included in a name. Line 6, position 837.' We rec...
Resolved! Help
.can I change a different carriers instead having FedEx
CS-Cart not importing
Since yesterday, my orders from cs-cart have not been importing into shipstation. This has worked fine for the past 10 years or so until yesterday. I've made no changes at my cs-cart end. There are no errors. It just says there are no orders awaiting...
Custom packaging slip
I am trying to print a custom packaging slip with a specific format and logo etc. The online template generator is not very helpful. I can generate a slip manually with HTML & PHP code and save it on my server. Is there a way to link that file as the...
Packing Slips with Multiple orders
Hi all, We are trying to create a packing slip that contains multiple orders and is able to categorize each line by the order number, as well as a purchase order number that is provided by our wholesale clients. I noticed on the Pick list you can inc...
Big Cartel not importing phone numbers
Original post by user Ben Jillard Among the stores I manage are quite a lot of artists using Big Cartel. I'm getting told off by both UPS and DHL for not supplying customer phone numbers when I ship out orders as they're not being imported by ShipSta...
API Related Issues
Hi, 1. We need to be able to pull all the order from website to shipstation and when it is shipped through shipstation then it should automatically mark the order shipped with shipping info on the website. 2. There is a check box which will decide wh...
3Dcart import template - Since download is down
Since Shipsstation is not importing 3dcart orders now does anyone have a template they have used for importing 3dcart into shipstation? Thanks
Are we able to share one ShipStation account with two BigCommerce sites?
Good evening, We've been a long-time ShipStation user and have it tied into our BigCommerce site. We're in the process of setting up a second store on BigCommerce and they just confirmed that we'll need a separate account/store to do this as the prod...
My account closed and I didn’t do it.
Hello. Looks like something happened with my account. It shows it closed I didn’t call anyone to do anything as such. Can you please help me
Auth Token is Hard Expired
Does anyone know hot to correct this? I have Ebay orders but I cant load them into ShipStation because I get this message. I found this: Click on My eBay at the top of this page > Account tab > Site Preferences > Third-party Authorizations > Show Do ...
Ecomdash and shipstation?
Original post by user Byron Stout Hey all. we use ecomdash for inventory management, kit building, built product building etc. We have multiple brands, on multiple marketplaces. We want to use shipstation for our shipping. But we are not sure if we s...
not letting me sync form ebay and Walmart
not letting me sync form ebay and Walmart and customer service seem to be down any one else having problem right now?
Acutane ShipStation for module not posting back to Magento 2 store
Original post by user Charles Martin Hi, We are using acutane api module for shipstation to post back completed orders to magento 2 store but it is not posting back. We are able to download orders without any issue but when it comes to posting back t...
Get more than 100 rows with API
We're making a rest call with the ShipStationAPI to return all orders in an awaiting shipment status. This appears to be only returning the oldest 100 rows. Is there a way to make this call return more than 100 rows? I'm not seeing anything like maxR...
Shopify Product Exports
Has anyone figured out a better way to do shopify product exports? My issues: 1. Weights are always in grams2. Varients do not have a display name3. There are extra rows just for pictures I think? I make it work. Just wondering if there is a nice sho...
Squarespace shipping rate calculation differs from Shipstation rate
Original post rom user Dalton Mosser When a customer selects a shipping option from Squarespace and is charged the carrier-calculated rate from them, the rate that Shipstation comes up with is usually wildly different from what the customer is charge...
Recommendation for a selling channel or online form for non-payment product orders
Original post from user Rick Abruzzo I have been tasked with creating a product order form for internal teams and customers to order themselves company swag items (shirts, stickers). I'm looking for a suggestion for a free or inexpensive online store...
Squarespace Postcodes
Original post from user Graham Orr Hi, Not sure where this problem sits, but we recently missed an order that wasn't imported into Shipstation. The customer had somehow managed to enter a delivery address without a postcode. Speaking to support if th...
Cin7 and Amazon Prime
Original post by user Cheryl Maggianetti I am using Cin7 as my inventory managment system. I use AMZ and Woo Commerce as my marketplaces. When I implemented Cin7 all the orders come through as CIN7 Store. I lost the ability to see the souce of the or...
Google Merchant Integration (Shopping actions / etc.)
Original post by user Aksel Gungor Google is rapidly improving and growing their Merchant services (Shopping Actions, Surfaces, new commission structure, etc.). Are there plans to add this as an integration?
Duplicate orders when importing from Amazon/ebay while using Oxatis
Original post from user Scott Hunter We import our Amazon & eBay orders directly from the marketplace, but the orders still come in to our stock control back office in Oxatis, so this creates a duplicate order from each store. Currently we have an au...
Use specific line item properties from Shopify on packing slips?
Original post by user Michael Mulhall We're trying to create a custom packing slip template but after looking at the HTML, it looks like Shipstation lists all the line item properties we need under the [Item Options] field. Are we able to use specifi...
Cancelling orders
Original post from user Riki R What is the correct procedure when we want to cancel the order? Should we just cancel an order from our Woocommerce store (change status to - Canceled)? Will, it automatically change Shipstation order status to Canceled...
Customize WooCommerce Order Note
Original post from user Shelley Tomich Is there a way (via WC or SS) to customize the order note automatically added? For example, I don't always use tracking and this note is misleading.
Woocommerce Multiple Shipping Addresses
Original post by user Hrag Kalebjian Hi guys, woocommerce has a plugin that allows a customer to order items and have them shipped to multiple people at the same time. This is a great option for customers looking to send gifts. It currently isn't sup...
Click Funnel intergration
Original post by user Triple Bristle Inc Using affiliates who have landing pages. Shopify works great for streamlining the orders as they come in to shipstation from one affiliate. I have another affiliate whose landing pages our created in Clickfunn...
Ship by date for ebay
Original post by user shipstationdev Why is the shipByDate string not being used in the Ebay GET /order call to provide an order date? https://developer.ebay.com/api-docs/sell/fulfillment/types/sel:LineItemFulfillmentInstructions
Amazon Buy Shipping API and Media Mail
Original post by user Colton Wiles Hello, we have noticed that for some orders, USPS Media mail shows as an option directly on Amazon for some orders, but within ShipStation, this ship method does not show for the same order. Anyone else notice this?