cancel
Showing results for 
Search instead for 
Did you mean: 

Cancelled order still in Awaiting Shipment

MR13
New Contributor

Lately there have been numerous small bugs in Shipstation.  Today's glitch is an Amazon order got cancelled by buyer.  As I normally do I cancel the order in Shipstation but it is still showing in Awaiting Shipment.  Normally it moves to Cancelled Orders.  Is anyone else experiencing issues?

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hey there @MR13

 

Thanks for posting in the community! 

 

I haven't seen widespread reports of this behavior. With that in mind, we want to make sure that Cancelling orders is operating as intended. If you are still seeing CANCELLED orders show up in awaiting shipment we will want to have our support team check that out directly! 

 

Please reach out to support via chat or email (support@shipstation.com) so that we can troubleshoot with you. 

 

 

From Moderator Davis, May the force be with you!