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can not split orders anymore

vb
New Contributor

can not split orders anymore It stopped working

7 REPLIES 7

danad57404
Occasional Contributor

Mine is not working either - has anyone figured out why?

midtownumbrella
New Contributor

mine is not working!! The support staff is really not helping me at all. I don't know what to do !!!

RippinLips
New Contributor

I am having the same problem. C'mon ship station!!!

sales436
Occasional Contributor

I had the same problem this morning, I think they are in mid progress in switching the split ship process or something... there was nothing in the update blog post about it.

When I was able to get it to work (I think I manually went into the order and split it, instead of clicking split-ship in the "other-actions" menu") It was splitting the order into two individual orders, with the same order number.

 

I'll try and make more notes if I get more split shipments tomorrow, was in a bit of a rush to get things done today.

Unless a Mod could be so kind as to address the issue.

Moderator-Davis
Moderator
Moderator

Hey there everyone! 

 

Thank you for your patience. 

 

This behavior was reported and investigated, and, I am happy to report, it has since been resolved. The senior support team has rolled out a fix that should allow you to once again split orders! 

 

If you find that this ability is still missing from your account, please reach out to the support team right away so that we can troubleshoot that process with you directly in your account. 

From Moderator Davis, May the force be with you!

Hello,

I am having this issue again. Can you help?

 

Howdy @JoeMezz912

 

If you find that this ability is missing from your account, please reach out to the support team right away so that we can troubleshoot that process with you directly in your account. 

From Moderator Davis, May the force be with you!