I have the same issue. Orders stopped syncing since yesterday. The error I got is "An error occurred attempting to update orders: The remote server returned an error: (403) Forbidden"
When trying to reset the marketplace connection, I'm getting this error "We received an error from Etsy: The remote server returned an error: (404) Not Found"
What I got from Shipstation: Etsy recently was having issues with 3rd party account connections. This has since been resolved by their teams! You can reconfigure the store with the following instructions
- log out of Etsy
- log into ShipStation using an incognito window
- Navigate to Account Settings (gear icon) > Selling Channels > Store Setup > click the three dots [•••] under Actions and 'Edit Marketplace Connection'
As a note the Username for the account is different that the username used to log in, here's some instructions on how to find this: https://share.getcloudapp.com/BluWXZPw
I followed the instructions. But when I click on the "Edit Marketplace Connection" I get "request failed with status code 404". Now I have to enter in my orders manually. I am number 30 in the live chat. Looks like a lot of people are having problems.
I spoke to customer shambles about this last night. No solution, no ETA, no suggestions. No response to any support tickets either. Shipstation is now an order management company that believes importing orders is a minor feature that doesn't deserve much attention when it critically fails.
Well, within 10 minutes of giving up on shipstation support we found a way to repair the connections and import orders, but out of curiosity left one etsy channel broken to see how long shipstation would take to 1)repair the problem 2)propose a solution 3)reply with an update/ETA
Over 24hrs have passed and they have done none of those things. What they have done, is mark the tickets as solved so it no longer makes the metrics look bad.
The problem may have originated with etsy, but the response by shipstation has been its usual - deny, deflect and ignore.
I resolved this for my stores:
At that point you should be re-connected and able to import orders. At least I was - ymmv.
Thank you all for your participation in the community.
Sorry to hear that you were having trouble with your Etsy connections and getting in contact.
It was reported today that Etsy addressed the root cause. If you are having issues, reseting the connection as stated by @jasonkwalz should fix any lingering errors.
-Erin: Your Friendly Neighborhood ShipStation Community Manager