Yeah, we're having a similar issue. It used to display item
customization info in the side column but not anymore. I contacted the
support and they promised to look into it.
I've been trying to get reconnected multiple times but it wasn't
working. Until ShipStation support pointed out my mistake (which I'm
very grateful to them for...). You gotta make sure when reconnecting the
store to input your username NOT the store ...
.png%20copy%20(3).png "First time author"){kind=icon}
.png "Alumni"){kind=icon}
