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Cannot print labels

anaco
First-timer

ShipStation Support, pls refer to case number: 8431466

I get this error when batch printing

  • RESPONSE:{"Errors":[{"Message":"Value cannot be null.\r\nParameter name: fileStream","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}

I get this error when just trying to print the label individually after it has been created:

  • MESSAGE:Command failed: C:\Program Files\ShipStation Connect\resources\app.asar.unpacked\build\lib\SumatraPDF.exe -print-to ZDesigner S4M-203dpi ZPL -silent C:\Users\pcmed\AppData\Local\Temp\ShipStation Connect\1755553421979.pdf

However when I created a new account, everything seemed to work. Something is wrong with my account, pls help

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