Magento Extension
Recently migrated to magento 2.4Your instructions for installing the extension don't seem to work for me.Magento removed the web wizard and I'm trying to find out how to install this. thanks.
Forum Posts
WooCommerce Issues
ShipStation disconnects from WooCommerce constantly requiring us to delete the connection and create a new one by entering the Authentication Key.How do we solve this issue?
Duplicate Walmart Orders from GeekSeller Integration
We recently made some changes in GeekSeller for inventory management, that caused our order imports into ShipStation to start failing. I inactivated that Selling Channel in ShipStation, and created a new Selling Channel for our Walmart orders. Now, o...
Trouble importing amazon orders
Started yesterday, non prime Amazon orders stopped importing. A chat with customer service fixed it for a bit but it is doing it again today. Any ideas?
Phone numbers not integrating into ShipStation for International Orders
The phone number doesn't always import from Shopify into ShipStation which is essentially required by DHL for all international shipments. I can't copy and paste every single number. How can I fix the import issue so that ShipStation attaches the pho...
Ebay: An error occurred attempting to update orders: Value cannot be null. Parameter name: key
When our eBay cart tries to do an update we get some orders, while others do not import and no matter what we see this error, An error occurred attempting to update orders: Value cannot be null. Parameter name: key This has been going on for several ...
Amazon Unable To Connect
Need some help trying to get Seller Central connected. We've entered our ID and Token, and no bueno. Any ideas? Thanks in advance!
Integration Problems
I have had shipstation for a half year now without any problems but all of a sudden i cant import any orders from woocommerce. Ive tried customer support several times with no response im at a loss. My woocommerce shows the orders have been exported ...
Not importing woocommerce orders
Of the 1600+ orders and 360+ active orders ShipStation is only pulling in 35 or so. I don't understand where I am going wrong and I really need to remedy this by Monday. Help! Please!
ebay error
An error occurred attempting to update orders: Could not parse response with status code: 200 from URL: get_products for SellerID: 1601656 and StoreID: 447530 any ne geting a similar reponse right now ?
setting up a new store for a new partner
We are franchising an need to set up a new store that migrates the orders from that franchisee region into
Packing Slip print quality inconsistency.
We Currently use windows PC and a ZP450 using the default manufacturer driver for our packing slips. The labels we use are standard 6x4 on perforated shipping label slips, the packing slip that we tested were both custom made packing slips or standar...
CS-cart Integration
Hi AllI am new to ship station and signup two weeks ago since than having hard-time integrating with Shipstation. Does anyone else having first time integration issue as well. If so what you have done to resolve it.Kayesh
Prevent import of items with no SKU
I import orders from PayPal. When my eCommerce code gives PayPal an order, there is always a line item for taxes/discounts/coupons that has no SKU but must be included for the price to be correct. When an order is imported into ShipStation, this line...
Resolved! When is ShipStation going to fix importing Etsy Gift Messages
When Etsy buyers check out they can add a gift message to their order. However this information doesn't get transmitted to ShipStation in any way.
Etsy Gift Wrap
Thanks to the Devs for implimenting [is_gift] and [gift_message] flags from Etsy, but could you please also add [needs_gift_wrap] or at least [gift_wrap_price] ...? Many thanks
XML Error
I'm having an error about XML commutication with Cin7. The error is as follows: An error occurred attempting to update orders: Invalid XML. Error: 'The ';' character, hexadecimal value 0x3B, cannot be included in a name. Line 6, position 837.' We rec...
Resolved! Help
.can I change a different carriers instead having FedEx
CS-Cart not importing
Since yesterday, my orders from cs-cart have not been importing into shipstation. This has worked fine for the past 10 years or so until yesterday. I've made no changes at my cs-cart end. There are no errors. It just says there are no orders awaiting...
Custom packaging slip
I am trying to print a custom packaging slip with a specific format and logo etc. The online template generator is not very helpful. I can generate a slip manually with HTML & PHP code and save it on my server. Is there a way to link that file as the...
Packing Slips with Multiple orders
Hi all, We are trying to create a packing slip that contains multiple orders and is able to categorize each line by the order number, as well as a purchase order number that is provided by our wholesale clients. I noticed on the Pick list you can inc...
Big Cartel not importing phone numbers
Original post by user Ben Jillard Among the stores I manage are quite a lot of artists using Big Cartel. I'm getting told off by both UPS and DHL for not supplying customer phone numbers when I ship out orders as they're not being imported by ShipSta...
API Related Issues
Hi, 1. We need to be able to pull all the order from website to shipstation and when it is shipped through shipstation then it should automatically mark the order shipped with shipping info on the website. 2. There is a check box which will decide wh...
3Dcart import template - Since download is down
Since Shipsstation is not importing 3dcart orders now does anyone have a template they have used for importing 3dcart into shipstation? Thanks
Are we able to share one ShipStation account with two BigCommerce sites?
Good evening, We've been a long-time ShipStation user and have it tied into our BigCommerce site. We're in the process of setting up a second store on BigCommerce and they just confirmed that we'll need a separate account/store to do this as the prod...
My account closed and I didn’t do it.
Hello. Looks like something happened with my account. It shows it closed I didn’t call anyone to do anything as such. Can you please help me
Auth Token is Hard Expired
Does anyone know hot to correct this? I have Ebay orders but I cant load them into ShipStation because I get this message. I found this: Click on My eBay at the top of this page > Account tab > Site Preferences > Third-party Authorizations > Show Do ...
Ecomdash and shipstation?
Original post by user Byron Stout Hey all. we use ecomdash for inventory management, kit building, built product building etc. We have multiple brands, on multiple marketplaces. We want to use shipstation for our shipping. But we are not sure if we s...
not letting me sync form ebay and Walmart
not letting me sync form ebay and Walmart and customer service seem to be down any one else having problem right now?
