Preset group details in Shipstation API
Hello,is preset group details available in products model in ShipStation API?If not where do I get those details in API.
Forum Posts
payment method not imported and no info on defining custom fields for packing slips
We have a major issue with the shipstation woocommerce integration that may result in us cancelling the service before we even end our trial because we literally cannot use the service to conduct business in the workflow we have presently without the...
Cancelled order still in Awaiting Shipment
Lately there have been numerous small bugs in Shipstation. Today's glitch is an Amazon order got cancelled by buyer. As I normally do I cancel the order in Shipstation but it is still showing in Awaiting Shipment. Normally it moves to Cancelled Order...
Shipstation Barcode API to pull orders
Hello, I'm integrating with the API and my client has the ShipStation barcode on an order summary slip. They want to be able to scan this and pull up the order like you can in ShipStation mobile, but I'm not finding anything in the API docs that allo...
how to send custom fields in custom store
I am using a custom store for the selling channel. I need to send a custom field to the order to view in order details. When I am sending it I can see the error that it is not the valid node in XML. How can I map a custom node value in this case. Is ...
Bigcommerce V3 conversion error 504
After converting to bigcommerce V3 I am unable to get orders into shipstation and receive error code 504. Have tried several times to reload based off of Shipstations directions with the same frustrating results. I have been dead in the water and una...
Ebay order number link
When I click on the Ebay order number, the link does not go back to the EBay order any longer. I receive this message. Http/1.1 Service Unavailable
Ebay tax on sales information incorrect... anybody found a good workaround ???
So im new to SS and just trying to get everything set correctly and seem to have an issue with ebay and specifically the amount of tax on ebay sales not coming through to SS.This i understand is due to ebay only including tax figures for internationa...
European Union VAT Paid on eBay - How to identify in Ship Station?
Hi,Question regarding the new European Union VAT requirements. I have a buyer on eBay who purchased several item that I am combining in shipment. eBay has collected VAT as the buyer is in Italy and each item is under $150 euros.In order details, eBay...
Single order from eBay store created "TWO" shipments/orders in ShipStation
I am totally mystified why one single individual order imported from eBay (correctly) resulted in creating TWO separate shipments in my SS account. The two separate shipments are in ONE SS order number, marked 1 of 2 and 2 of 2. Of these, order numbe...
Wayfair Integration
Hello!Anybody successfully connected Wayfair marketplace to shipstation? I did, but shipstation do not retrieve orders from my Wayfair. Could you please advise and/or provide with your steps?Thank you!
More Webhook Type Options
ShipStation provide a webhook solution that is great, but it would be very helpful if there is more Types supported.Right now we have webhooks for: New Order, New Item, Orders Shipped and Items Shipped.It would be very nice if we have also for: Order...
CommerceHub Integration
Has anyone had any success integrating CommerceHub and Shipstation? Jennifer
Update Order API
I'm would like to update the internalNotes field of an existing orders with our shipping cost (Status = awaiting_shipment) before I complete the Marked Ship API. I sent the API with the Order Number, OrderId and OrderKey (along with all the other req...
Ship shopify order via API
I am confused as to how to ship a Shopify order via the API. What is the proper sequence of steps to:Ship the order (creating a label)Telling Shopify the order was fulfilledSince my customer ships via Shipstation and it gets marked as fulfilled, I kn...
Mercado Libre Beta
We are unable to connect to the marketplace Mercado Libre (Beta). Mercado Libre is available as a marketplace: when trying to connect, we are receiving the below error message We contacted Mercado Libre to inform them of this bug today. If someone is...
ShipStation not importing orders from Big Commerce
Store connected like always and as of today no orders importing. Eventhough I have a Bronze plan I have no chat to let ShipStation know of the issue. I contacted Big Commerce and they are saying ShipStation is the problem. Anybody else in the same bo...
Filter WooCommerce Products
I have my ShipStation account connected to a WooCommerce store. Some of my products are fulfilled by other sources, not the fulfillment team that uses ShipStation. Is there a way to filter my products in WooCommerce so that only certain products show...
Filter order by Multiple store via API
Hi, In our client ShipStation store, we receive orders from multiple sources, Amazon, etc, How can we identify the order source via API, We use the following API to pull orders from Shipstaion.https://ssapi.shipstation.com/orders Please let us know, ...
Data is wrong for Reverb, Best Buy and Amazon on ShipStation
When exporting orders, I get the incorrect data for Reverb, Best Buy and Amazon. Best BuyWrong Tax amount, which results in the incorrect total amount ReverbEverything is wrong. Product price, Tax, Shipping and total. AmazonThe total is correct for t...
Resolved! Fulfilled Orders Still Awaiting Shipment
Hi, We have a batch of recent orders that we fulfilled in Shopify but are still listed as "awaiting shipment" in ShipStation. We integrated our ShipStation and Shopify accounts before these orders were received. The orders were all captured and fulfi...
eBay Error importing
Getting this error when importing eBay orders: An error occurred attempting to update orders: Failed to parse MonoAuth response.
Walmart Order Weight Integration
The integration to import Walmart orders weight is not supported and it makes it more difficult the more orders that are placed. Is there any way this can be added or is there a reason it is not already?
Cancel orders with automation Rule
Hi @shipstation, you should add a way when creating automation rules, to cancel the order. Like if an order match a criteria, then cancel order.
Fulfilled orders showing as 'awaiting shipment'
Hey, I have some orders that I fulfil myself via local delivery or customer collection. When these are complete they're marked as fulfilled in Shopify, but when looking at my orders in Shipstation they're still showing as 'awaiting shipment'. Of cour...
Customs declaration incorrectly calculated
Hello We use the Shopify integration. When a customer has a discount on their order, this discount should be reflected in the individual customs declaration for each item. Currently the value of each customs declaration line is not being adjusted dow...
Square Space Live Shipping Rates integration Request
Our SquareSpace website offers "Carrier Calculated" shipping however the UPS Ground rates are often much more than what we will actually pay with Shipstation UPS rates. Overcharging my customer for shipping is not a good move they may elect not to pu...
Remove PRICE (when assigned to other users)
Prices on products should be a on/off feature on orders. For most, Shipstation is just used to create shipping so product price shouldn't matter. However, if anyone assigns an order to another user... (we have a few 3rd party drop ship vendors that u...
Intermittent population of [Warehouse Location]
We have Shipstation integrated with Various Market places and Finale inventory. On our packing slips, the [Warehouse Location] intermittently populates with the information within Finale. I have not found a common reason for this. Can someone point m...
Walmart API Auto Acknowledge and No Email
Ever since connecting ShipStation with Walmart seller API, whenever Walmart sends our ShipStation account a notice of a new order Walmart auto acknowledges the order and does not send an email that an order was being placed.