Hi, We have a batch of recent orders that we fulfilled in Shopify but are still listed as "awaiting shipment" in ShipStation. We integrated our ShipStation and Shopify accounts before these orders were received. The orders were all captured and fulfi...
Getting this error when importing eBay orders: An error occurred attempting to update orders: Failed to parse MonoAuth response.
The integration to import Walmart orders weight is not supported and it makes it more difficult the more orders that are placed. Is there any way this can be added or is there a reason it is not already?
Hi @shipstation, you should add a way when creating automation rules, to cancel the order. Like if an order match a criteria, then cancel order.
Hey, I have some orders that I fulfil myself via local delivery or customer collection. When these are complete they're marked as fulfilled in Shopify, but when looking at my orders in Shipstation they're still showing as 'awaiting shipment'. Of cour...
Hello We use the Shopify integration. When a customer has a discount on their order, this discount should be reflected in the individual customs declaration for each item. Currently the value of each customs declaration line is not being adjusted dow...
Our SquareSpace website offers "Carrier Calculated" shipping however the UPS Ground rates are often much more than what we will actually pay with Shipstation UPS rates. Overcharging my customer for shipping is not a good move they may elect not to pu...
Prices on products should be a on/off feature on orders. For most, Shipstation is just used to create shipping so product price shouldn't matter. However, if anyone assigns an order to another user... (we have a few 3rd party drop ship vendors that u...
We have Shipstation integrated with Various Market places and Finale inventory. On our packing slips, the [Warehouse Location] intermittently populates with the information within Finale. I have not found a common reason for this. Can someone point m...
Ever since connecting ShipStation with Walmart seller API, whenever Walmart sends our ShipStation account a notice of a new order Walmart auto acknowledges the order and does not send an email that an order was being placed.
When a customer is purchasing off of our Woocommerce webpage, the cost they pay for overnight shipping with FedEx is coming out way lower than the actual cost to ship/print labels. For example, the customer was charged $23 for overnight shipping. The...
I'm trying to convert my old cart to PrestaShop. Installed the ShipStation module on a test site (a subdir of my live site), followed all the instructions to set it up, but [Test Connection] insists there is a 404 error. I'm certain the url is correc...
Hi SS Community! We set up Amazon Buy Shipping successfully; however, DHL Express is absent. This is the main reason we set it up in the first place so would you be keen on adding it anytime soon? If anyone from the community could lmk of a workaroun...
Bug with shipsurance integration / woocommerce combining orders - and bad support.There have been a number of buggy behaviors I have just put up with through the years because of the hassle of dealing with nonhelpful support assistants. Support assis...
May I know when Shipstation will offer Amazon.sg (Amazon Singapore) integration? Thanks
If there is an error on a store, it seems that ShipStation stops auto-refreshing. If ShipStation could continue to auto-refresh after an error has populated, this might re-establish the connection.
Shipstation orders going to random selling channels,Just need to understand how the shipstation orders are being added to the dashboard and if this is normal behavior.
I'm having an issue with the mark as shipped in the API. It sends the tracking properly to Etsy, but Etsy shows the carrier as Other. I need it to show "UPS". When I confirm through the ShipStation site with UPS in the drop-down, it works ok. Here is...
Hello greetings from NH Two questions please help a new user.... Gross Weight and Net Weight on commercial invoice - how do we add this info?How do we change the terms of sale?- DOB to Ex-works or Origin.
always get An error occurred attempting to update orders: The remote server returned an error: (520) Unknown only Walmart is there anyway to fix this
Harmonized codes that are setup in ShipStation for product skus aren't being applied to orders with the same sku from Magento 2.What is the solution?
Our Etsy Sales Channel constantly gives us the 404 Error. Support does a store refresh on their end usually fixes it for days sometimes even weeks and then it happens again. We re-authorize the Etsy channel with our credentials like the Ship Station ...
Hi, can anyone help me find the barcode to scan so that shipstation refreshes our stores?
Hello, The integration with my Squarespace store is only bringing in some of my orders, not all of them. What can I do to bring the rest into ShipStation so I can print labels and get the products out the door? Thanks for your help, Candace
If I have multiple stores coming through from one order source (lets say 2 stores coming to SHIPSTATION from CARTROVER), will I see , or be able to see, which store it came through to CARTROVER, or will I only be able to see that the order came from ...
ShipStation has a known issue that for some customers tracking info is not uploading to eBay. You should immediately check the Awaiting Shipments tab in Manage Orders to see if you are affected. If you are, enter the tracking data immediately. You ca...
If I have an open invoice with a retailer, my entire store no longer syncs with ShipStation. That means I manually have to enter all order information into ShipStation until the invoice is paid. We have a net 30 day policy, which means the invoice wi...
I'm trying to pull a list of all orders in shipstation to extract the shipping cost but I'm having a hard time figuring out what field the shipping cost lives within.
My current environment is Magento 2.4.2p1, Linux, PHP 7.4 I normally install the ShipStation extension by downloading the zipped folder and extracting it to app/code. I saw an updated composer package in the Magento Marketplace. Decided to install th...
Is anyone integrated a My Bright Sites shopping page with ShipStation? and if so, was it via API? XML Store? and all working well, any hiccups to be aware of? Inventory integration all good? Thank You
