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Intermittent population of [Warehouse Location]

New Contributor

We have Shipstation integrated with Various Market places and Finale inventory. On our packing slips, the [Warehouse Location] intermittently populates with the information within Finale. I have not found a common reason for this. Can someone point me in the correct direction for a solution?



Hello there @G2it


Thanks for posting about this in the community! I understand the information populating is coming from within Finale instead of the record directly in ShipStation. 


I would recommend investigating to see if that behavior is happening on the same item regularly, if this product is found, update the record in ShipStation directly and see if the behavior persists.


This might just be an issue of the product missing this value in ShipStation directly. 


Of course, if any of wonderful community members have seen this behavior themselves and have found a separate fix, I would love to hear an alternate workaround! 🙂 


I hope this helps! 

From Moderator Davis, May the force be with you!