What endpoint lets me access the "To Buyer" property of an order? I am able to access the "giftMessage" property of the Order model, but I can't seem to find anything that would let me add a "to buyer" note like I have in the picture here. I have ch...
Hello, I'm hoping I can get some feedback or insight into what's going wrong here. I am attempting to POST an order to the ShipStation API but with little luck. I can GET order details just find no problem, so my authentication isn't the problem I be...
Since updating to the new Shopify integration version we're running into an issue.If you click 'Create Another Shipment' in Shipstation, and create a blank shipment, then create a label for just the blank shipment, this marks the entire order in Shop...
Is ShipStation ever going to have some sort of integration with a processors invoicing solution?Not only do I have unto 100 orders of day flowing through my ecom store, but I also do A LOT of custom things that require us to send an invoice. It would...
We are setting up the ShipStation integration within our Salesforce org, but the issue is that we use PersonAccounts within Salesforce and not Contacts. So when it comes to the BillToContact and the ShipToContact, we can't fill these in, and we can't...
GreetingsWe print the sold to info on the label at bottom so people know it is a gift. However it is showing recepient name. Shipstation is addressing but has anyone else experienced this?
Hi there--All of my eBay orders from December 22-December 25th are missing their shipping addresses. If I attempt to update them manually, they don't save. Orders from December 27th and today are behaving normally.I've attempted reloading, updating t...
Have followed instruction, grab auth key from shipstation in woocommerce, paste in shipstation add new store dialog, input url of store (tried tld first, then direct to /shop/ url) submit and error, no details on error. Host search error logs on host...
We are using Netsuite and have a middleware called Pipe17 that connects all of our sales channels and data mappings onto Netsuite. Pipe17 is the middleware that also ensures that all of the records that automatically get created in Netsuite are accur...
Hey guys, We integrated inventory tracking app Finale to pull sales from Shipstation and push the stock change to Shopify. But we noticed local pick up orders quantity to ship is being changed to 0. And we get notice in Shipstation "The selling chann...
Is anyone else using PrintReach Printer's Plan for order integration? We are sending our shipping rate back to Printer's Plan and our shipping config file is set to mark up the shipping cost but it doesn't and just sends the actual rate.
Original post by user Adam Weis Shopify supports an industry-standard phone number format, E.164. Examples of E.164 valid numbers: 6135551212+16135551212(613)555-1212+1 613-555-1212 The problem we have is ShipStation does not like +1 in the numbers a...
I would suggest to have phone number on Walmart integration, whatever Ebay or AMZ the order both have the phone number showing on the shistation and it is very important to prepare a shipment.However, walmart order integration does't support this fea...
We have been using SuncWithConnex for the past year with some success. In October there was some changes with their service that made it worthless. Instead of automatically sending orders, we now have to keep a special tab open in our browser and man...
Hello first timer here. Uber frustrated. I have been using Shipstation for a couple years now without too many issues but in the last several months I have been having this same issue over and over. I go in to update my orders and they are not all im...
Hello,I would like to simply retrieve some aggregated order data, things like counts by status etc. Is this possible to do without retreiving all of the order data? This data appears at the end of the order queries, but we dont want all the accompany...
HiWe are a non-profit running a small Shopify store to sell products from a variety of sources for fundraising.We are going to be offering a number of items in our store, to be supplied by an online seller who already uses ShipStation to run his own ...
We connected our walmart and overstock stores to Shipstation. We manually marked them as shipped but the shipping information was not syncing to walmart and overstock.
I want to modify the Source value of orders from specific stores. I want it to be the same value as the Store name. Does anyone know how to do it?
Please show Shopify inventory on ShipStation's 'Products' page.
Is anyone else having the issue of their items not syncing correctly to shipstation when that item has a variant? Example someone purchases 2 shirts and they are different sizes and color (Black 2T and a 5T charcoal) but are on the same listing and t...
I've orders split into multi-package whenever applicable. But I'm unable to import the order data as is. Is there a way to get it done or would there be new feature in ShipStation to do so.?
Anyone else experiencing Walmart integration issues? Our store, which had been working flawlessly for a long time is now suddenly nonfunctional. Shipstation reports an error: An error occurred attempting to update orders: There is an error in XML doc...
Hi I am on a trial with ShipStation I have resolved most of my questions with support, but I have the following two questions which I can not seem to find a solution. 1. I edit an Order in Shopify (for example a customer ordered a Size XS, instead of...
Hello, Is there a document which outlines what actions on/changes to an order change the "modifyDate" field of an order? Just from testing things, it seems that Assigning/Unassigning a user to an order does not update this field, which i wish it woul...
Hi,Could you please advise how to get external shipments using API? I have read on the documentation that shipments created through UI will not be returned. But perhaps there is any way to get external shipments? Thanks in advance
I have a client that wants to offer a thank you shopping page on their wordpress site. All items are free and their customers are shopping for a thank you gift then entering their shipping address. Any ideas on how I can connect such a page to shipst...
Hello all, since earlier this morning I have not been able to updated any Amazon orders. At first, when I hit the refresh button, I was receiving this error: An error occurred attempting to update orders: 429, but since have began to receive this err...
When we ship orders our marketplace is only getting notified about 50% of the time.. How do we fix this?
I don't know if anyone else has noticed this. If you ship a combined Amazon order, Shipstation no longer is able to notify the marketplace. I'm told by Customer Service that this feature is no longer supported. This worked for years, and just stopped...