I just submitted a support request via email. Shortly after, I went to
My Cases to add some additional relevant information. I was surprised to
find my support issue there, but marked as "solved." This was
approximately 10 minutes after I submitted t...
Amazon is not accepting USPS tracking numbers from orders combined on
ShipStation. After creating labels, I'm finding the separate orders
still marked as "unshipped" on Amazon. On Amazon I get the message that
"Same tracking ID entered for multiple o...
I've had a related problem for the last three days also -- ever since
USPS Ground Advantage was introduced. I can get the Manage Presets
display and can, in theory, edit them. However, nothing works. The edits
are not applied and in reality no preset...
I'm having issues also: order price is totally wrong, tracking numbers
not automatically uploading to Amazon, etc. I received notice yesterday
that my account was switched to a new Amazon API. That may be the cause,
but sure if frustrating.