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New store - Not able to connect to Amazon

BOOK2
First-timer

Any one else having an issue connecting there shipstation to Amazon , i keep getting this error code :

 

Something went wrong
This Developer is not currently eligible for new authorizations.

Error Code: MD9000

 

Yes i opened a live chat and the rep said it was "a known issue" but isn't this a MAJOR issue , i mean new accounts not being able to connect to the largest platform in the world ?????

 

9 REPLIES 9

sincerejc205
New Contributor

Same issue on my end. 

Discelec
New Contributor

Same for me. They have escalated it to their senior support team. The latest message reads the following:

 

Our product team will triage the issue and prioritize developer effort towards a resolution or improvement in experience.

Our development teams typically work in two week intervals once an issue has been prioritized. This timeline can vary, depending on the overall scope and impact of the updated configuration.

 

From that message it looks like it will be at least 2 weeks before it is sorted.

 

I wonder if they will stop advertising Amazon integration until they fix it?

Moderator-Davis
Moderator
Moderator

Hey there! 

 

Thank you for posting here in the community. 

 

This amazon connection error is actively being worked on! I'm sorry that im unable to provide an exact timeline yet, but as soon as I hear any sort of update on this matter I will respond here so that we are all on the same page. 

 

Thank you for your patience!

 

From Moderator Davis, May the force be with you!

Discelec
New Contributor

Thanks for replying, Davis.

Unfortunately your reply doesn't really help anyone. We pay to have Amazon integration yet it is not available. You are still advertising Amazon integration, but it is unavailable. Unfortunately that constitutes false advertising in the EU. Please advise, in the public view, if you are going to stop false advertising "Amazon integration" and what you are going to do to compensate those who you have false advertised to whilst your developers work to the "2 week development timescale" to fix the issue. 

Best,

All of the internet watching this thread.

Hey yall,

 

Thanks for your patience! 

 

I know that a very active investigation is underway in regards to this issue. I'm sorry that I don't have a more direct timeline to provide at this time, but I assure you that as soon as I know more, I will update this thread accordingly. 

 

From Moderator Davis, May the force be with you!

sincerejc205
New Contributor

I dont think Shipstation is ''working hard'' to solve the problem!!!  It is already been two weeks since this problem appears and nothing have been solve. Shipstation was a great company but now I doubt it, Lots of problem is showing up and the fix time is getting longer and longer. 

Please dont let me continue to lose faith on Shipstaion!!

edwardem2
New Contributor

Having same issue here. I have to manually print orders until this is resolved even though I pay them thousands per month!!! ShipWorks and Shipstation are both having this issue. Why does it take them over 2 weeks to correct a major problem like this??? I'm already looking at alternatives 

MarissaMS
First-timer

Same issue over here! 

Logic
First-timer

I am guessing this is Amazon putting a plug on external shipping platforms? I hope this is not the case, but it looks to me like, issue is beyond just development team, and updating Amazon's "token" very frustrating.