Cannot connect shopify store to shipstation

[mikeysabo1]

I have several shopify accounts connected to my shipstation.  I am trying to connect another one and it simply won't let me.  It acts like I am connecting, but then never actually appears as connect or even that it exists.  I've removed a shopify store thinking that maybe I'd hit a limit as to how many shopifys I could connect but that didn't solve the issue.  I am doing this the same exact way I've done all my other ones. 

Help!

[CaraAdmin]

Hello @mikeysabo1!

Thank you so much for sharing your post in the community! For this particular situation, we highly recommend contacting our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

Happy Shipping!

-Cara

[Criags]

What's the point of a setting up a support "community" if the fixes to these issues aren't posted here?

[Criags]

I'm having the EXACT same issue. I've contacted support and thus far they've been completely useless. Shipstation points at Shopify, and Shopify points at Shipstation. Neither side seems to want to take ownership of the issue. Meanwhile I'm without a way to ship orders. 

[FlexShip]

Did you ever resolve this? Having the same issue.

[CaraAdmin]

Hello @FlexShip!

First, welcome to the Community—we’re so glad you’re here! This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features. We hope you find it helpful and inspiring.

I noticed you contacted our support team under ticket #8358993 and have already been working with them on this issue. In the meantime, I wanted to share a tip that helped another user experiencing something similar.

If you check out the Shopify Integration Guide, Step #5 highlights the importance of using a specific Shopify URL format—it may be worth reviewing to ensure everything is set up correctly. If you are still seeing this ongoing issue, don't hesitate to contact support again to see if you can go through more troubleshooting. 

Happy Shipping!

-Cara

[everymailbox73]

I have the answer and figured it out the other day.

you can go to my youtube channel resale express to check it out.  The orders in shopify will say its fulfilled when its not.  You have to check the box for the order that there is. 

in shipstation, make sure you have the store depends on your store name.

Then you have to go to orders

Youtube Resale express