Hello first timer here. Uber frustrated. I have been using Shipstation for a couple years now without too many issues but in the last several months I have been having this same issue over and over. I go in to update my orders and they are not all importing and I have the "An error occured attempting to update orders" message. I get 2 versions, see below. I have tried reconnecting the store, sometimes that works. I have had to delete the store and add it again as a new connection and that works sometimes. But the next time I come on I have the same error messages again and have to do it all over. I am wasting so must time I am ready to move on to another shipping solution. I have updated my browser. I have tried Chrome, Edge and IE. I have updated the browsers to make sure they are current. I have gone through all the help articles. I would love to contact Shipstation help but I am either too tired or too frustrated to figure out how to do that. The help just keeps sending me in circles. Any help or suggestions would be greatly appreciated. I have been having to by pass Shipstation and take packages to USPS and wait in line just to get orders out timely.
Hey there @Positive_Trim,
Welcome to the community! We are very happy you would turn to us for support.
I really appreciate the amount of detail you provided in this post, including the troubleshooting steps that you have already taken.
With that in mind, I dug into the account myself to see if anything stood out to me. From looking into your account directly, I definitely want to get you connected with a member of our support team so that we can have one of our agents dedicated to getting to the bottom of this with you!
I will be DMing you here in the community to go over some more details about that process 🙂
Looking forward to making this a worry of the past with you!