CS Cart Integration

[Isabella]

Hi all,

I am a new user and having a very hard time integrating my CS-Cart Multi-Vendor Marketplace with ShipStation. 

Every time we test the connect to CS Cart we get an error message "Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Access denied - Wrong username or password".

In addition in CS Cart there is no "Shipped" status to select - making me wonder if this version is up to date?

I am desperately trying to get this fixed and would love some help. 

[Moderator-Davis]

Hey there @Isabella, 

This type of importing issue we want to get directly with our support team and the tools/access they have on hand. I saw that you have a ticket in already, and that is absolutely the best course of action.