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Stock Levels

HighGear
First-timer

3 weeks ago

Newly received inventory is still not showing up as "stock" in the orders page. They are showing as "no stock level". I have confirmed that the sku on the order and what is inventory are the exact same. Not sure what to do to resolve. Shipstation support has been unresponsive.

Screenshot 2025-03-04 at 11.38.22 AM.pngScreenshot 2025-03-04 at 11.39.09 AM.png

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TaylorKaviso
Occasional Contributor

2 weeks ago

When we've run into this issue it's usually the Ship From location not being setup to pull from the correct warehouse, or the Ship From location not being set correctly.

 

Your screen shot doesn't show your Ship From location, but have you confirmed that is linked up correctly? You should be able to go to Shipstation settings, Shipping > Ship From Locations and select your location. The last setting on your location should be 'Inventory Source'. Based on your screen shot, your inventory source should be set to 'Fulfillment Center'. Is that setting set correctly?

 

When you're viewing your order, is your Ship From location being populated on its own?

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