Sarah, We ship about 90% of our orders to USA from Canada. Any orders
valued over $800 can be (and recently have been) stopped if there isn't
a tax ID. When we ship to a business, we can include a Federal tax ID
but with individuals, US Customs requi...
Probably like everyone else, I got notification from Shipstation that
we're being converted to the new layout in early May. There will be no
going back apparently. This is a sad situation when promises are made
months (years?) ago and nothing changes...
To: Super Mgr-Sarah Your message says this issue has been changed to
"Planned". Exactly what does that mean? We are yet another non-USA
company that can't legitimately ship to 90% of our customers from Canada
to USA because the new layout has a $CAD ...
We too, are a Canadian Shipstation user. About 90% of our customers are
United States based and have the same problem as described here. We
tried converting to the new layout of SS so we had the field to include
the customer's federal tax ID. The new...