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Allow shipment of unpaid orders

PioneerFeeders
New Contributor

We use shopify for our website and we do a lot of wholesale. We are having issues with sending out orders on a net 7 or 14 terms. Ship station will not allow us to ship a product without payments. I found this old blog post from 8 years ago and see a ton of people griping about the same issue. It would be great if ship station would allow for shipping of net 7 and 14 orders from shopify without payment.  Its very disappointing that this issue has not been fixed for 8 years. 

https://community.shipstation.com/t5/Orders-Shipment-Management/Allow-shipment-of-unpaid-orders/idi-...

6 REPLIES 6

CaraAdmin
Khoros

Hello, @PioneerFeeders!

 

Thank you for your suggestion. Weโ€™ve passed it along to our development team for review.

 

Happy Shipping!

 

-Cara

musicfolder
Occasional Contributor

We ship to schools everywhere and they use Purchase Orders for NET 30 payments. WHY can't you permit a shipment unless it is paid?

can we get some sort of update on this? Our shipping team is frequently forgetting to ship items that are in payment pending status because they do not know that the items need to be marked as paid then shipped and processed. Why is this happening? We are losing customers and accounts do to this stupid issue. 

Hello, @PioneerFeeders!

 

Thank you for following up on this feature request! While this feature is not currently on the roadmap, the development team is aware of the interest and feedback from our merchants. If there are any updates or changes, Iโ€™ll be sure to share them with the community. We truly appreciate your input!

 

Happy Shipping!

 

-Cara

musicfolder
Occasional Contributor

Why is this frustration NOT even "on the roadmap", given that customers have been expressing their need for the ability to ship unpaid orders,  for two years now?

Weโ€™d like an answer from your head of customer service and/or head of your development team.

Itโ€™s not speaking well of ShipStationโ€™s customer relations. At all.
Sincerely,

Ian Bullen

Crossover
New Contributor

We are in this exact situation.  Many business buy from our Shopify site on terms.  

I am fine with ShipStation pulling these orders aside and putting them in Awaiting Payment but I should be able to select these orders and select to ship them Unpaid.  Our customers are University of Florida, Ohio State.  I don't need ShipStation to protect me from fraud and I don't need ShipStation to handle my accounts payable. 

Just arrange shipping please.