Shipping from the USA with a canadian account
There has to be a way for me to send shipments from customers or other business' in the USA to me in Canada. Huge flaw if I can't do this.
Forum Posts
Feature request : Send shipping confirmation emails to more than one customer.
I would like to request a ShipStation feature. My reference support ticket is #3723328. We frequently have orders that need to go to multiple customer email addresses. We assumed that you could just separate them with a comma like so :customer1@email...
Resolved! Please reset USPS Ground Advantage to "trackable"
Right now, Shipstation does not have the new USPS Service "Ground Advantage" set internally as a trackable service. As a result, shipping notifications are not sent when I want them to be sent (when the item is first scanned), nor does any shipping s...
Notify customers if you are taking away a major shipping carrier
We ship with FedEx everyday and it was working until yesterday afternoon. This morning I opened Shipstation and found out that FedEx had been completely taken away from the account. I contacted support and confirmed that Shipstation's standard plan n...
Customer/SKU Report
Example: You have a product recall for a particular sku for a particular time frame, you need to communicate with the customer regarding the recall, currently there is no report that I'm aware to facilitate that.
Shopify/Shipstation/Royal Mail expert required
We need help setting up Shipstation and our carrier; Royal Mail with Shopify. Our client sells mostly books, most are generally in stock for immediate shipping. However, occasionally they have products set as 'pre-order products' using the Shopify ap...
Bundles for Silver Plan - Or Plan " A La Carte Add-on" Feature
Been waiting for something like bundles just to find out that it requires the Gold or higher plan.... There are many of us that don't require extra users or 2000 shipments a month but still need bundles. 99 a month for this feature is really high. I ...
Two issues, Thansk
1) We dropship products often. So, we select the order, "Other Actions" > "Mark as shipped". Once I do that, I can add the third-party tracking number. When the dropdown asks for the shipper, I see USPS is often the first in the selection (not always...
Expiration Date
HelloI would like to request a feature to control the expiration date for the productsWe work with wholesale model and it is so crazy control so much skus, each one with one expiration dateP put the quantities for each expiration date and sku, with a...
Old Layout vs New Layout
I personally would like to formally ask that the old layout be brought back. Everything was perfectly easy to find and navigate and the new layout is just too much going on. The feature I liked most was the creating labels process in the old layout. ...
Partial or Full Refund At The Shipstation Level (For Magento Marketplace)
Many times we pull an order to find out that we are out of stock on one of the items in the order. It Would be great if we can select in Shipstation the items that were shipped and have Shipstation tell Magento to refund the one item that was out of ...
Feature Request: Set Ship By Date via Custom Store Integration (taking into account holidays)
It would be very useful if we were able to set an order's Ship By Date when it is created via the Custom Store integration. Unfortunately, there is currently no available field for Ship By Date.
Tracking Issues with split orders
Is anyone else having issues when splitting orders? We haven't changed anything but recently have started to have issues with the same tracking being assigned to orders that were split off. Shopify is telling me it is a Shipstation issue. Anyone else...
Eliminate the need for GroovePacker with Scan to Verify and Bundled items.
I hope ShipStation will consider allowing the individual barcodes of a bundled item to be scanned in place of a single bundled barcode. For ShipStation customers who currently rely on the scan to verify function, they may also have a difficult time u...
How do I view or export all shipments
SpoilerHow do I view and export all shipments? Not just recent shipmentsHow do I view and export all shipments? Not just recent shipments
branded returns portal
need the ability thru the api to write to returnable box setting. to have to manually uncheck that setting with thousands of scu's is not feasible. we use the shopify shipstation connector and this should be able to be done with the use of product ta...
API - Cannot update InternalNotes field
Hello ShipStation,I am trying to update an order trough the API, it seems to work however only partially.For example, I cannot update the `internalNotes` nor the `customerNotes` fields. Whatever I sent to the API during the request the field stays th...
Weight not properly importing from shopify
Anyone else having issues with product weights not importing from Shopify? For example products that weigh 2 ounces are importing as 3lbs 9 ounces. Heavier items (still under a pound) are importing over 20lbs. Shipstation support could not figure it ...
Amazon Buy Shipping Get Rates
Hello,We are trying to Buy shipping label from Amazon using ShipStation API. Before buying the label calling the GetRates function to find out which is the economical option. We get error "One or more providers reported an error", "ExceptionType":"SS...
Color Code Orders Request
We have teams taking care of certain orders (lots of custom orders) and have many different item categories. It would be SUPER cool if there was a circle selection area where you can color code orders or highlight the whole order bar in chosen colors...
Support Shipstation use in Netherlands
Hi,Considering you've rolled out Shipstation to FR and DE in Europe, how had could the NL be. We are currently using a DE version for shipments in the NL but there are a few issues which prevent it's widespread use - basically carrier support. We onl...
DON'T disable auto ORDER IMPORTING if an update fails (Selling Channel/Store Connection)
Shipstation permanently disables auto-updates (order importing) for a store connection if there is ever any connection error. You have to realize updates have stopped, then manually refresh the connection to fix this. To make it much worse, there is ...
error in cancelling return shipping labels ("Cancelindicium called on an old transaction")
Trying to delete older return shipping labels that were never used by customers. None are in transit, some between 8-10 months old, and other only 1 1/2 month old. Always receive the above error pop up "Cancelindicium called on an old transaction".As...
customize shipping label and packing slip
we would like to customize the shpping lable and packslip for Zoro and THDIf you are able to provide the sevice, kindly pls contact me.
Shipstation + UPS Claims are abysmal.
Highly recommend not shipping UPS via Shipstations account as if you have a claim your are screwed. We have a package where tracking clearly shows the item is not delivered and every time we contact Shipstation "support" we are told they will get bac...
The new layout is awful & Shipstation plan to migrate all users to this
Shipstation have disabled the give feedback / opt out from the new layout button as "ShipStation plans to keep improving this new layout as our users' needs change and grow. at the moment ShipStation will be migrating all users to the new layout as t...
Don't like recent changes to order details popup at all!
I don't like the new layout of the order details popup at all. I used to be able to scroll through the orders one-by-one and see the items purchased, set the postage details (shipping method, weight, dimensions, etc) and enter comments to the buyer o...
Having the ability to display all real time shipping rates to customers, not just the cheapest.
It seems a bit odd that there is not an option to display ALL real time shipping rates to our customers when they are checking out. Shipstation filtering out all of the other more expensive options is a nice touch, but customers aren't always looking...
Automation - Select 3rd Party Service
In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list o...
USPS Automated Flats - IMB
As our company, like many others, is looking for cost savings opportunities, we came across the USPS Automated Flats option. This shipping option delivers in a timely fashion, and is significantly cheaper than our current offering. However, there are...
