Adult signature on UPS ground shipments is needed
Adult signature on UPS ground shipments is needed
Forum Posts
Shipstation not installing Properly on Woocommerce
Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help wo...
Resolved! Automatically Select Carriers by Cheapest Rate
We currently send items using multiple carrier accounts, If we are bulk processing a batch of labels is there an option to automatically select the carrier based on the cheapest rate. Using the rate calculator to select this on an item by item basis ...
Unable to ship UPS Worldwide with ShipStation V2
Is anyone else still using V2 having an issue shipping UPS Worldwide?Since Monday I am getting the error "Object reference not set to an instance of an object." when trying to ship an order to an address that I have shipped to many times in the past....
Customer emails information are exposed,but Amazon,Overstock, and Homedepot stores are hided
We add the third party app SHIPSTATION to our shopify store.The shipstation account is an shared account with other stores.However,when we print the labels,our customers's emails are exposed in the system.But we don't want to do that because customer...
New EU Documentation Requirements
I received a notice from FedEx that there are new documentation requirements for European Union shipments starting March 1. How will ShipStation be supporting these new requirements?
ABSOLUTE TRASH
Absolute trash waste of time "company" zero customer service. No way to contact the company to resolve an issue in any sort of timely manor. Tried calling 4 times, got an automated service that hung up on me twice, said that it was outside business h...
Launch/log in issue
I have to restart my Mac every time I want to use ship station connect to print labels for my business. Am I dumb? I might be but plz someone help lolThe app on my Mac doesn't "open" meaning I can't simply log in to connect. I have to restart my Mac ...
Canceled Stamps.com when I opened Shipstation now get error codes.
I was using the free trial of ShipStation, and when my free trial was over I decided to stick with it. I did not realize that you have to keep your stamps.com account open, and not wanting to pay for 2 shipping platforms I canceled my stamps.com acco...
Deducting Inventory Count
Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack). My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on...
Parent sku
Question about parent skus/alias sku and current feature in that regards of ship stationOur company use "virtual skus". For example, we can sell a dog collar red size L and the sku is M-001, and we also sell the matching leash L-001. Customers can bu...
new requirement for "HSTariffNumber"
As of today, I'm getting an error that I need to enter an HSTariffNumber for EU shipments. "A valid HSTarriffNumber is required for all shipments to EU countries."I assume that is due to the March 1 2023 requirement that the HS codes get entered - I'...
Etsy shops failing to import orders for last 48hrs
Shipstations most basic feature of importing orders has been failing on several of our stores for the last 48hrs.Some shops connect and import orders, some shops fail and report 'An error occurred attempting to update orders: We encountered an error ...
Text on bottom of packing slip
I see two places where I can insert text in the footer of a packing slip.The first is Settings --> Store Setup --> Packing SliThe second is under templates.In either of these cases, the text you write isn't truly at the bottom of the page, but rather...
Customer List
Is there a way to delete your current customer list?
Feature Request: Ability to list selling channels in custom order, rather than default alphabetical
I have several stores, and they are listed in alphabetical order. I would like to be able to change the list so I can group store types together.
Discount and Gift wrapping line items being erroneously added to Etsy orders
The following has happened all of a sudden since 1/26/23 for orders imported through my Etsy store:1. “Discount” of $0.00 shows on every one of my orders. “Discount” line item appears on the packing slip and on [Item List] in Email Notifications for ...
Customs Declarations - Customers Overpaying Duties
The limited amount of options for "contents" has become an issue. Our company is shipping artwork internationally and we're unable to declare as such. Shipments default to "Merchandise" which falls into a more costly import tax rate and results in ou...
Feature Request - Auto Close 'restore order' flyout
Can you make this automatically go away just like any other flyouts on the top right, similar to 'label has been created' flyout, etc.
Quick Ship / Label Queue
I am using the New layout. Quick Ship is activated. After selecting a batch of orders and selecting "Create + Print Label," the orders leave my awaiting shipments area. After this, nothing prints from my printer. Instead, i have to go to the label qu...
Quoting tool is incomplete and inaccurate - needs at least insurance options
Hello,It's unfortunate that the "Rate Browser" tool doesn't have the same options as when processing an order. Therefore, since the quoting options are very limited, the quotes are not accurate. UPS charges for insurance for shipments over $100 at $1...
Validating Addresses sometimes just doesn't seem to work easily
Validating addresses seems to be glitchy in shipstation ... most times it works flawlessly, but every once in awhile it just doesn't work at all.I've gotten good at 'spotting' simple errors in an address or things that sometimes a customer adds to cl...
Create Automation rules from ShipperHQ Data
Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...
Option to apply the reorder threshold to the total inventory instead of each inventory location
We have a picking location and a warehouse and keep stock at both locations. When I set a reorder inventory I would like to have the option to be able to only get a notification if the total inventory is below the threshold.The reason behind this is ...
Label Messages with Amazon Buy Shipping
Other services, like Teapplix, currently allow customized Label Messages when purchasing labels through AMAZON BUY SHIPPING. Unless ShipStation implements this feature, I will likely be switching. Please add this feature. Thanks
Adjust/Correct orders after shipping in exceptional circumstances (admin only)
We have created a manual order, and shipped it however it contained an error. The order was entered with a QTY of 1000 instead of 10. This has meant all of our reporting looks completely out of wack, and there is no way to correct this. Hard to belie...
software bug detected GlobalPost shipping
There is a bug in Shipstation when using the GlobalPost carrier. Shipstation returns a valid GlobalPost rate when entering box dimensions of 41" X 16" X 16" and weight of 37 pounds for a shipment from the USA to Australia. However trying to purchase ...
End of Day Print uses wrong printer the FIRST time.
When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End...
Telephone number on the package label does not comply with data protection regulations.
Unfortunately, Shipstation prints the customer's phone number on the package label. This is not permitted in European Union without confirmation from the customer. How can I remove all customers' phone numbers without editing each address individuall...
zebra tc51
HiI have a zebra tc51 that runs android.is there a way to be able to scan the items in an order via this scanner and once its all scanned, it should print a label or confirm its done and ask if i want to print a label etc...the tc51 is a great androi...
