Hello, the rates calculator that is on the 'Orders' tab is not available on the 'Scan' tab. The rates calculator is critical to our business as it shows all the rates for all the shipping services in one screen. Currently, we have to scan the order, ...
A quick suggestion:We now use quite a lot of international tax IDs, and it's quite confusing to figure out what's what on the setting page: https://ship8.shipstation.com/settings/internationalThere doesn't seem to be any logic to the order the IDs so...
Hi there!!I find it hard to believe that Shipstation actually has dozens of features and options when it comes to create and Export CSV file, but doesn't have the field for SKU or Shipped items!that one would be a huge improvement, I cannot make my S...
Why can we no longer see our order history? We use this platform to make notes on orders and reference these notes when our customers reorder. We receive calls quite often from customers who say they've ordered from us in the past and now we can't ev...
I know Shipstation does this with Bigcommerce websites, however, live rate quotes only return the two lowest quotes, and I need for all live rate quotes to be visible, so my customers have a choice. We use ShipperHq to do this now. That would be grea...
please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.
We are using 7.5 x 5.125 Integrated labels, on 8.5x11 sheets. Shipping label prints on the top in the 7.5x5.125 peel away area, and the packing slip prints on the bottom half. We wrote our own custom packing slip. When orders have more than "x" numbe...
is the ::before selector available to use in the Custom Packing Slip Editor?
Since the update changes made in Shopify are no longer highlighted in ShipStation on the order. Please bring back highlighting changes that were made to orders.
WE NEED THE FEATURE WHERE A BUYERS NOTE IS ADDED TO OUR PACKING SLIP WITHOUT HAVING TO UPGRADE OUR PLAN FOR DOUBLE THE PRICE!!! my customers leave specific notes and it's hard to batch print in bulk if it doesn't print on the packing slip. I shouldnt...
We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the ...
Hi all, I am new to SS and have honestly found the setup process very confusing and painstaking. Any videos I have found don't go into enough detail or seem to be based on older versions of Shopify. Anyhow, I have FINALLY got there, I believe and hav...
Could you please bring back the feature to add emails for the shipping notification after the shipping label has been created and printed?
When I started to use Shipstation, there was a option of insurance, Xcover. It is good, has a much lower rate than the carrier's. It is no longer available now, so I have to ship the valuable goods by other shipping providers. When can I have to opti...
Please Consider a "Self-Service Cache Flush" button within the ShipStation application. This would avoid the need to go through the help channels which could delay the resolution when the store does not update.
Even though I have put the values in for a stand alone product I still have to refresh the shipping method on the order screen. It used to be automatic and I could just print the label and not have to refresh the shipping method.
Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify direc...
Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. W...
We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit o...
Hello everyone,We are wanting to print our packing slips on 8.5" x 11" paper, tri-fold them, and when placed in a windowed envelope, the ship-to address shows through the window. This will help save manual writing time. Any help on a custom template ...
I have flat rate shipping on my products and was wondering if I can combine two packages into one shipment? Currently when I get an order for two or more items I split the shipment and then I just create separate shipments. Generally space does not a...
WHERE IS THE BUYER ID ON THE NEW ORDER SCREEN NOW? CUSTOMER SERVICE SAYS IT'S BEEN REMOVED.
I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...
Hi, Since I contacted by e-mail on Thursday I haven't heard from support until today (5pm on Tuesday).I couldn't create a UPS shipping label since Thursday. Every time I tried to create I got the error "Insurance must be purchased within 48 hours of ...
Order 1 paid $5.07 for shipping, order 2 paid $7.25 for shipping. Combined order 1 and 2, chose 1 as the surviving order. The order details screen only shows $5.07 shipping paid. Further, when I look at both orders in the grid by clicking the > symbo...
Hey Everybody, I had 4 stamps.com accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called stamps.com customer support and asked them to delete 3 of them. Apparently, one ...
We need a way to reliably email 2 or more people when an order ships out. Usually uploaded by a csv, sometimes it works, but sometimes only one person gets the email.
Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 , g 500). The coding can eas...
When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment?
In order to view the promo code I need to scroll through The Order Summary then click on details to view whether or not they have a promo code or I need to print the packing slip. Before the update you could see the promo code below the customer addr...
