ShipStation Community

thegearattic · 07-06-2023

Highly recommend not shipping UPS via Shipstations account as if you have a claim your are screwed. We have a package where tracking clearly shows the item is not delivered and every time we contact Shipstation "support" we are told they will get bac...

thegearattic · 05-16-2023

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....

thegearattic · 07-31-2023

We are not on month 2 with no resolution.. Shipstation keeps lying to me saying there is still an investigation while UPS says no there is not the item is lost but that Shipstation must contact them as they are the account holder. What gives?

thegearattic · 07-28-2023

Not to mention you may never get resolution. We are 7 plus weeks into a claim where UPS has long ago acknowledged they lost the package. Contacted support is of no use as they will just tell you they will submit to billing who never actually get back...

thegearattic · 07-28-2023

Still no resolution and every time we contact Shipstation we get the same run around. Over 7 weeks to get a claim sorted out is ridiculous.

thegearattic · 07-12-2023

If you ship on your own UPS account yes but I guarantee when I call and we give them the Shipstation account we are told to contact shipstation... and even when putting 3rd party in it only lets me view the claim but no action can be taken.

thegearattic · 07-12-2023

Still no solution, shipstation should be ashamed of hanging us out like this.

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