Highly recommend not shipping UPS via Shipstations account as if you
have a claim your are screwed. We have a package where tracking clearly
shows the item is not delivered and every time we contact Shipstation
"support" we are told they will get bac...
Not the first time we have had this company circumvent their own terms
and sadly probably not the last. This time they are saying that the
because the buyers IP address is not in the same location as the mailing
address they will not honor the claim....
We are not on month 2 with no resolution.. Shipstation keeps lying to me
saying there is still an investigation while UPS says no there is not
the item is lost but that Shipstation must contact them as they are the
account holder. What gives?
Not to mention you may never get resolution. We are 7 plus weeks into a
claim where UPS has long ago acknowledged they lost the package.
Contacted support is of no use as they will just tell you they will
submit to billing who never actually get back...
If you ship on your own UPS account yes but I guarantee when I call and
we give them the Shipstation account we are told to contact
shipstation... and even when putting 3rd party in it only lets me view
the claim but no action can be taken.