Automation Rule for Additional Handling
We are looking to see if an automation rule can be added so all orders can have added additional handling which is currently only available by checking a box under options under the shipping details.
Forum Posts
3rd Party Shipping Accounts
I would like the feature to enter and save (or Import) 3rd Party account numbers so that when you choose third party shipping from "Other Shipping Options" you can select an account number like you're able to select your own account. We ship on multi...
Bring back Pick List viewing
I often use the Pick List in order to view which products are included in any given view or status or search result. I do not print the Pick List, just view it on my screen. It seems that V3 goes straight to the printing view when I generate the Pick...
Cannot clear checkbox
If I click into an order and then close it, the checkbox next to the order remains checked and will not clear when I click on it. Once I click the checkbox on another order I can then clear the original checkbox. Seems like a simple UI bug but hopefu...
Splitting batches by ship from location
I am making this suggestion based off a recommendation from ship station support. We have multiple stores that import their orders into our ship station which means that there are multiple ship from locations. Let's just say we have about a 100 diffe...
Delete Shipments (not just orders)
If someone creates an additional shipment, and the additional shipment is not needed, there is currently no way to delete the additional shipment. Customer service informed me that I could view the list of orders, select the order having the addition...
remove USPS shipping services from shipstation
I was trying to figure out a way to get rid of USPS options as we don't use this and it bogs up our drop downs with 20 or so extra options that are irrelevant to our operations. Our enabler told us that we have to set up a stamps.com account and appl...
Feature Request: LTL Freight Shipments / Mark Order as Shipped Feature
I wish there was a way that when we need to ship an order via LTL freight that we would have the ability to use the "mark the order as shipped" feature on the orders page. The problem is that we can not create a custom name under carrier and we are f...
Packing Slip Date Format
Hello, I need to figure out how to reformat the ship date for packing slips. I'm automating some back office stuff as it pertains to packing slips. I need the ship date to appear as MM-DD-YYYY. Technically that is what it is set to. However, if it is...
Not opening the label after adding money
I was about to print a label and a popup said I needed more money so I added money, at this point it would normally open the label I was trying to print. but today the label is not opening for me to print it's not even in the download directoryI have...
Orders from one selling channel showing as $0
We've encountered a problem with orders from Home Depot, one of our selling channels. Since around April 3rd, all orders have been showing a price of "$0" when sending them to Connex and Quickbooks. All orders before that date show the correct price ...
Autobagger
Hello, I am going to be purchasing an auto bagger. I currently have ShipStation and want to be able to link the auto bagger with ShipStation to print the label right on the bag I am shipping. I was hoping that someone may have a suggestion on the aut...
Display the appropriate currency symbol or name to match the currency where the order came from
Original post by user Matt Jackson We sell internationally via an array of marketplaces. And having the international orders import in the native currency is fine, but the currency symbol or some indication that it’s not USD is needed. The Issue: Pre...
Missing packing slips in batches
It would be great if ShipStation and ShipConnect had the ability to verify the count of packing slips and postage labels when batching orders. We can batch any where between 20 to 200 orders at a time and lately we are missing either packing slips or...
Is support closed or off for Good Friday?
I have tried to reach someone in support numerous times today and still haven't gotten a response. Would anyone here know if they are off or out of the office today? Maybe someone here could offer some insight to my issue. I am trying to renew/change...
Order Split > Trigger Email to Customer
When I need to split an order and ship from two different warehouses, it is causing some concern from my customers because they think we have forgotten to ship their items Because often the items dont arrive on the same day. It would reduce customer ...
Regarding Product Records
Hello All! I am still trying to decide if ShipStation is going to work for my situation. I am a drop shipper so I don't actually need shipping labels but I do need that all of my products (which are all different-sized items) have access to accurate ...
BUG - Insights have the wrong dates.
On a mobile device they are correct but on the browser version the date range is all 1 day out (-1) so todays insights is actually yesterdays etc....The photo was taken today.... on the13/04/2022
Unshipped items on order shipped email
Is there a way to show any unshipped items in an order in the order shipped email template? I would like my customers to be able to see any items in their order which have not shipped or are being dropshipped. If this feature is not available, any in...
Failed to update for Walmart
For the last two hours I’ve been receiving a failed to update error for my Walmart orders. Is anyone else experiencing the same thing?
Customs forms are very slow when there are multiple products in an order
In V3, if an order has several items, the customs form UI for international orders is very slow and laggy. Adding/removing item declarations hangs up the interface.
Manual label not associated with an order
How can I create a manual label not associated with an order?
Filters - set them up but they don't save
I have a number of filters setup, some by Item sku, when I now try and create a new filter with SKU's it just won't save -any thoughts anyone? I can't see anything in any guide - no limit on number of filters, no limit on sku's etc
Shipping error
When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything
Request Fulfilment from a location
Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...
How to stop Labels from Automatically Saving to PC?
All of a sudden my labels are now automatically saving to my PC. I tried poking around real quick, but don't see anything of use. Anyone know how to disable that?
Order confirmation emails
Hey all, I think order confirmation emails would be a useful feature for Shipstation to develop. This way, there can be total unity of information from order placement to delivery. Having one template come from Shopify followed by others from Shipsta...
Any way to flag an order once it's a "shipment"?
Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for follo...
