ShipStation Community

sales95 · 07-11-2023

Stuck on this one and chat tech support was worthless as usual. I can't modify or delete our existing shipping presets. When I click on manage presets I get a spinning cog that never goes away (see attached photo). Before it used take you to a new po...

sales95 · 06-15-2022

Is SS tech support on strike? The tech chat function has not worked for two days, and when it finally worked this AM we were #1 in the que and after 15 min when no one came on the chat it closed out. There has been no response to our tech ticket that...

sales95 · 05-28-2023

There are other services out there, and we have tried them all (Pitney Bowes, Shipping Easy, Pirate Ship etc etc etc), but always come back to SS. One day maybe a real competitor will come on the scene but SS can basically charge what they want becau...

sales95 · 02-16-2023

Same here with us...finally got an email from support that they are aware of the problem and it would 2-4 more weeks before they would assign it to a programmer. In the meantime is there an email for someone from SS I can forward the messages from ou...

sales95 · 07-18-2022

The chat wideget is there sometimes but most times not...best way is to email support and they will contact you back usually a day or two later.

sales95 · 06-15-2022

There is no alternative....Pitney Bowes would be the only one but you will not be able to open an account unless you talk to someone there on the phone. They don't have a CS number and if you submit your info they will never call you. Best to make du...

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Can not modify preset shipping preferences

Tech Support on Strike?

Re: Extra $30 / month to use our current shipper contracted rates??? Getting a little greedy?

Re: Discount and Gift wrapping line items being erroneously added to Etsy orders

Re: Is it just me....or is there basically no support at shipstation????

Re: Alternatives?