CA does not mean Canada
Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!
Forum Posts
Combined Shipments in Report Data
I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the r...
Weight box on multi-shipment packages not big enough
On the new 'booking in' window, when you try and book in multi-package shipments, the weight box is incredibly small and you are barely able to see the numbers in there. It would be great if this could be made bigger so you can check the weights that...
Overwrite a shipping price
In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation. Then Shipstation should...
Feature Request - New Order Screen
When you hand key a new manual order, if you accidently click outside of that window you loose everything you've entered up to that point. Can you add a dialouge that checks to see if there is something in the fields then ask if you're sure you want ...
wrong Packing slips in shpistaion system
When we download the label and packing slip in ZPL format, there is always an issue with the packing slip, as it contains duplicate items, how to solve the problem?
Reporting - item/sale values
Just thinking that Shipstation sale values should be based off the amount "total paid" by the customer in the "Order summary" and not the total value of the Shipment items. in "Order Items" section. Currently running into issues with Woocommerce bund...
Seller Maintenance?
I cannot access my account due to Seller Maintenance happening. When will this be fixed please?
Auto-shipping exchanges
Has anyone ever set anything up in a way that would automatically ship exchange orders, after the RMA label has been scanned by the carrier?
Create + Print Label + Print Packaging Slip
Could we possibly get the option to print all 3 with a single click? Now the design has changed it's not as easy to do as it's in the top right of the screen rather than next to the label print button.
Missing Tags on Scan Orders screen
Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen wh...
Splitting and order that has been shipped
Hello,An order has been shipped out of shipstation but it needed to be split....How do i split it?
Resolved! Return label without Outgoing label?
I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so. I have ask...
Categorise Ship Views into Folders
Hi, I think it would be super handy to be able to categorise ship view tabs into folders.We have a lot of views on our main screen and it becomes cluttered after adding a lot. Being able to break different types of views down into folders would make ...
Possible Product Feature - Tracking Report
Hi there,I think it would be great if there was a report or a place you could clearly see all your packages for a particular day and see if they have been delivered yet.This is especially true with Royal Mail, where as of yet you don't even get the l...
Possible new feature
HiIt would be great it Shipstation could flag up new customers. i.e. Customers not already on the shipstation customer database. Our marketing team want to add some POS material to encourage repeat purchase. If there was a little symbol the dispatch ...
PayPal notifications not supported
I'm a LONGTIME user of PayPal - now with their Shipstation support instead of their native solutionIt works great with somewhat limited capabilities butit has all I really need. It shows me what is unshipped and when I ship it, it notifies PayPal and...
Automation Filters Not Working
Has anyone had their Automation Filters start tagging orders differently out of nowhere? It appears automation isn't picking up on Commercial / Residential assignments.
Urgent: Unacceptable Treatment of Loyal Paying Customers - A Request for Improved Communication
Dear ShipStation,This past Saturday morning, on January 6th, I received a call from my team member, informing me that they were unable to perform any tasks in ShipStation due to a subscription issue. I was taken aback by this news and immediately log...
Shipstation total screw up -- second time in three months!!
For the second time in three months, we're dealing with a complete ship station meltdown after we were deluged with orders following a national media mention. The software marked orders as received and "waiting to be shipped" when they never download...
hazemat
need to make an automation rule or product setting for hazemat shipping
Pop Up upon printing a burden
Anyone else burdened by the double pop up that comes up and slides to the right once you print a label. Even though it takes a few seconds, it makes it impossible to view any orders or do anything in ship station until this clears out. Why not get ri...
"Verified" Column on "Awaiting Shipment" or "Orders" page
An optional column on the "Awaiting Shipment" page that would allow you to see at a glance what has been verified would be very useful. This feature already exists on the "Shipments" page which can be useful but it would provide more of a benefit on ...
Orders On Hold
Orders in On Hold status in Shopify still flow into Shipstation immediately and can be shipped. It would be great if there was some sort of stop/hold to these orders flowing into Shipstation or just more guidance on what to do with these orders as we...
Checkout Rates for Shift4Shop
Please add Checkout rates Integration for Shift4ShopIt is there for other platforms
Include product add-ons in shipping confirmation
Customers are able to add product options when they place an order in my store. For example, if I am selling sun glasses, the customer has the option of adding a glasses case to their order. The glasses case is not a separate product but an add-on. T...
Editing the Item Options Field Replacement for Packing Slips
When using a product customization app for Shopify like Customily or Kickflip, a plethora of URLs are added to Order Summaries, which in turn are used for the Item Options Field Replacement. Normally this is good for production, but because ShipStati...
MyPost Business International HS Tarriffs
For international orders, HS tariffs are not added to the shipping label despite my having them in my settings. This needs to be fixed ASAP as this is why Australian customs will return parcels to the sender because it 'fails pre-departure checks'.
Get Orders Endpoint - Response ALWAYS Returns NULL for InternalNotes
Why would the internalNotes field be mapped to the order object when in fact orderNotes are NOT returned when making a request?Attached are screenshots showing an order with InternalNotes created and saved to the order via the Admin (Web) Interface. ...
