I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so. I have asked SS Support in the past, and the process they tell me to use does not work. Can anyone explain?
Solved! Go to Solution.
Hey there @doug1,
Thanks for posting about this in the community! I'll be happy to provide my process for this, but we will absolutely leave this post up in case anyone else in the community can offer their solution as well 🙂
A potential solution could be to add that customer's address as a "Ship From Location" so that you can then create a Manual Order that is set up to be shipped from their "Ship From Location" to you. You can change that ship from location on a per order basis, so this will not inherently change the default Ship From Location on the account so this will not effect other orders coming in. This process will allow you to set the dimensions and weight for that shipment. Once that is completed, you can delete their ship from location so that it isn't continued to be used in the future by mistake.
We certainly welcome any other users to describe how they are getting this process done!
I hope this helps 🙂
That part worked, but it only got me a new "Ship From" entry.....not how to actually create the single label to myself. But after an evening of trial & error. I solved the process. Here it is,
“Location Name” is important…..needs to be different from any other “Ship Froms” you may already have.
Phone # is important to include.
okay I know this thread is year old, but question to you guys, is there a way to offer the return label on all shipments and not be charged for them if customer doesn't use it? My example is I ship frozen lamb. The coolers are expensive so in a couple test runs I can ship it back to myself empty for more than half what a new one costs. So my thoughts are to offer my customer a 15% discount on the next order if they return the box using my prepaid return label. That way I get repeat business and I save $15-20 off buying a replacement cooler/box they were just going to throw away. Win-win. But I don't want to buy a return label every time and send with package if they are not being returned.