Orders in On Hold status in Shopify still flow into Shipstation immediately and can be shipped. It would be great if there was some sort of stop/hold to these orders flowing into Shipstation or just more guidance on what to do with these orders as we...
Please add Checkout rates Integration for Shift4ShopIt is there for other platforms
Customers are able to add product options when they place an order in my store. For example, if I am selling sun glasses, the customer has the option of adding a glasses case to their order. The glasses case is not a separate product but an add-on. T...
When using a product customization app for Shopify like Customily or Kickflip, a plethora of URLs are added to Order Summaries, which in turn are used for the Item Options Field Replacement. Normally this is good for production, but because ShipStati...
For international orders, HS tariffs are not added to the shipping label despite my having them in my settings. This needs to be fixed ASAP as this is why Australian customs will return parcels to the sender because it 'fails pre-departure checks'.
Why would the internalNotes field be mapped to the order object when in fact orderNotes are NOT returned when making a request?Attached are screenshots showing an order with InternalNotes created and saved to the order via the Admin (Web) Interface. ...
It would be awesome if you could alphabetize the Preset Groups inside Products, so we can assign Preset Groups to products and have the HS Codes and values for international shipments. It has no rhyme or reason on how these are listed now. I just wan...
Hi All, We recently switched to using barcode scanners for a number of tasks, one of which is looking up orders and printing labels on ShipStation. A problem I'm running into is when we scan the barcode generated by ShipStation on packing slips (I've...
I created a custom packing slip. It works and is just fine. But I realized you can now set the printer for it to print the label, and then print the packing slip at the same time. When I use this setting, it will only print the default packing slip a...
I just noticed on my credit card bill that my $59 Ship Station subscription now charges me $94/mo since July. When did having shipping carriers become a "paid feature" on a shipping platform? I also print labels... should I anticipate a "printing fee...
Has anyone met the problem when ship in batch? Recently when I tried to ship in batch, an error message of "An error has occurred" kept popping up. All the required shipping information is there. I have also tried to clean the data on my browser. But...
As stated above, using a Cups/IPP printer causes ShipStation Connect to not see any printers including ones that were previously printed to. Removing the printer immediately solves the issue.Please see video for a demonstration: https://watch.screenc...
We have used ShipStation for several months now to handle all of our order processing and have been relatively happy with it. Up to this point, we have not used the Live Rates feature but now we would like to integrate that in. We started testing it ...
Hello. We have been trying to integrate ShipStation for about two months now, and can't seem to hit a comfortable point. Every day, we have scales losing connection, printers losing connection. Some mornings nothing gets recognized without multiple r...
We're having issues with the Shipstation address validation giving an "ok" to addresses that UPS later states are incorrect. Is anyone else having this issue?For example, we were just going through our latest UPS invoice and every single address that...
If an order has been split and part of it has been shipped, when combining orders through the "Order Alerts" screen, the items that have already been shipped are added back into the combined orders so they look like they still need to be shipped. And...
We need a field that gives us the ability to capture serial number(s) within shipstation before completely processing the order. My thought would be, when someone purchases one of our products it triggers the system to prompt for a serial or unique n...
Hi All,We are using the ShipStation API to create shipments for our orders. We have just added the Customs Declaration functionality (using the Shipments/Createlabel endpoint: https://www.shipstation.com/docs/api/shipments/create-label/).Having submi...
At this time, a Ship From Location must be the same as the country the Account is registered in. Additionally, International Return Labels are not available. For example, I would like to pick up boxes from a partner in Portugal and have them delivere...
No transit time displayed, extra hover to get to packing slips, customs info moved to opposite side for no reason.
Hi there,I am having an issue with a packing slip template. For each order we create 2 packing slips, one for the customer and one for the shop. We've set up the one for the shop to have a url image displayed in the bottom corner. The image is a tabl...
When we are doing End of Day form, we have to select the orders by hand. It will take a lot of time and not efficient. Can add a feature that we can scan the order number barcodes to select? If so, this feature will help a lot...
Hello,Most of my products are personalized. Amazon has the ability now to use a custom now box When a customer entered personalization it's should be imported to the ship station and printed on the packing slip. Now I have to go to the Amazon dashboa...
Is there a keyboard shortcut to reprocess automations? I have a tag setup in automation but I have to go into settings, automation, reprocess each time I create a new manual order.
I believe SS needs a feature that allows for multiple hold folders. We sell personalized products that need customer approval of proofs. We end up putting the orders on hold while we wait for a response. During the holidays we have hundreds of orders...
Shipstation highlights multiple item quantities with a yellow box. When I first started with Shipstation, it was a red box, which is way more noticeable. The yellow is very bland, and we've had issues with missing the correct quantity. We need a more...
It's still not possible to see if an order has been delivered when using Royal Mail.Why has this not been implemented? It's obviously a very important thing to know.Aftership have this feature with Royal Mail so it must be possible.J
Hi, I have an IT-related question regarding ShipStation Connect. We need to silently install and deploy ShipStation Connect to multiple users. We use a software deployment tool called PDQ Deploy. I discovered that the "/S" parameter works great for t...
