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Issues with combining orders

I'm having severe issues with combining orders, I've reported it a few times and have heard nothing in terms of progress for fixing it. I click order alerts for orders to pop up that are able to be combined. I select a customer to combine the orders ...

Printing Batch orders seems broken

After the recent update, I'm no longer able to print a batch of orders. The batch gets sent to the printer, prints the first label and then stops. Then a message pops up that says there's an error with Ship station connect and directs me to he AppDat...

'Shipped' orders page shows incorrect dates

We are dependent on knowing which orders went out at the end of the day. And within shipstation in the 'Shipped" section, we can see all of our orders ever shipped. But if you actually look in the 'Age' or the 'Ship Date' column, over 10% of Age info...

NEV by Contributor
  • 3491 Views
  • 4 replies
  • 3 kudos

Editing sent order emails

We are using the [Item List SHOWOPTIONS] tag to show order options detail on emails to customer when their order ships. We would like to have each option begin a new line. Notice in the attached photo it's confusing to read what options are being sen...

Screenshot 2022-08-22 11.29.24 AM.png
IDScan by New Contributor
  • 3130 Views
  • 5 replies
  • 0 kudos

Any updates re: V3 improvements?

It's been nearly 10 weeks since my company was forcibly switched over to V3 and all the issues it has. We've stuck it out in the hopes that these issues would be fixed and that it was just a bumpy rollout, as often happens. But there has been literal...

_Mia_ by Contributor
  • 3970 Views
  • 4 replies
  • 11 kudos

Checking boxes glitch

anyone else notice a recent checking boxes to toggle selecting/unselecting an order or an option? seems like this started happening yesterday and I still unable to deselect some of these printers in shipstation connect:

mstiles_0-1658514477113.png
mstiles by Occasional Contributor
  • 3689 Views
  • 6 replies
  • 1 kudos

Shipping tubes with UPS - additional fees?

Shipstation does not offer "tubes" as a package type. So when I ship a 24" long tube that has a diameter of 3". I enter the package as 24" X 3" X 3" (a box). On the UPS website, they say they charge an additional handling fee for mailing tubes. My qu...

KennyW by Contributor
  • 7912 Views
  • 4 replies
  • 0 kudos

FBA orders not in Orders export

For those of you that are importing Amazon FBA orders into SS, be aware that if you export your orders, those FBA orders will NOT be in the exported file. I consider this "not behaving as expected". Anyone else agree?

Custom Report

I am need of a lifetime sales report with recipient information. I chatted with shipstation support but there is no such report that combines what we need. The closest report is the Shipped Orders report under Raw Data Exports but it is missing item ...

UPS Error

Hello, I keep getting this error when shipping with UPSThe UserId is currently locked out, please try again in 30 minutes.Can you please reset the account internally for me? Thanks MarcusMarcus@biancachandon.com

Resolved! Add more than one notification email address.

So at the moment you can manually create an order with one email address for notifications. However, some trade customers may want procurement and the warehouse to receive notifications of shipments. I as a business owner also need my account manager...

Tracking FBA

Just started doing FBA. I simply want to view and track FBA orders in ShipStation. I've connected the FBA account but I have to search by individual order numbers to find them. Please help!

BillyD by New Contributor
  • 1041 Views
  • 1 replies
  • 0 kudos

Inbound shipment

I run a laboratory that I need to send clients labels to send product to our business. How do I create labels to send to my clients if they don't have shipstation.

rcarey44 by First-timer
  • 1746 Views
  • 1 replies
  • 1 kudos

cannot create a return label

I cannot create a return label. When I click on the return item checkbox the entire webpage goes blank and I have to back out and reload. I Need to create a return mailer!

AllWork by Occasional Contributor
  • 1988 Views
  • 3 replies
  • 0 kudos

Amazon Buy Shipping - Printing Problems

We just linked to be able to use Amazon Buy Shipping........printing via new version of SS Connect, and all of our other labels (UPS and USPS) print OK.......but as soon as I go to print an Amazon Buy label, it comes out 2x the printable area... I tr...

Packing Slip Sorted by QTY and not Line Item

Hi, it look like the item list in the packing slip is automatically sorted by item quantity, and not by the order we enter them in order entry. We need to have them exactly as the PO we receive. Is there a way to go about this? Also, line item number...

Feature Request - Export Customer Records

It would be great if we had an "Export" option under the Customers tab to be able to download a CSV of my customers information. Additionally, adding an "Order Count" column to the Customers tab would be helpful to use for sorting customer records by...

CUSTOMER SUPPORT CONTACT NUMBER

Why doesn't shipstation have a contact phone number? I get it, during the pandemic it was difficult. Now everyone has adapted to remote service. Forums are for non-urgent discussions. Forums are not for customer service troubleshooting. I ship out do...

Itemized invoice

I switched from Unishippers where I was used to an itemized invoice. I could see when I paid for a label and when UPS added a surcharge I could see that too. With Shipstation you have no way of telling what you are paying for the actual label in the ...

Signprf by First-timer
  • 762 Views
  • 0 replies
  • 0 kudos