ShipStation Features
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Addition to Split Ship

I had a customer place a large order he intended to ship to 5 different recipients. The split ship feature allows me to split that order into 5, however, I cannot edit 5 different addresses. Only 1 address for 5 shipments. A feature allowing me to sp...

Resolved! Please add ability to download SKU barcodes

Please add the ability to download product SKU barcodes. This would give us the option to place SKUs on the products themselves and scan those rather than the packing slip. If a packer grabs the wrong item and scans it in on the packing slip, scannin...

SKU.png
jaimes57 by Contributor
  • 5412 Views
  • 5 replies
  • 2 kudos

iPad/iPhone web view broken - no top menu bar

There must have been a breaking change to the web app. Our crew using iPads can no longer see/accerss the top menu bar and therefore cannot get into the Scan to Verify mode. The iPads range from running iOS 15 to 16 so it is not any recent update on ...

scmsteve by Contributor
  • 1348 Views
  • 2 replies
  • 0 kudos

Rest API, Create Account

Hello there, I'm trying to integrate shipstation REST API in my product that is based on express.js and react.js. Whenever I try to hit the register account API call (https://www.shipstation.com/docs/api/accounts/create/) I'm getting some server-side...

panther by First-timer
  • 1084 Views
  • 1 replies
  • 0 kudos

Resolved! Bug Report: New split Feature has a bug

Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back i...

Screenshot 2022-10-26 125018.jpg Screenshot 2022-10-26 124656.jpg Screenshot 2022-10-26 124656.jpg
admin81 by Contributor
  • 3541 Views
  • 5 replies
  • 1 kudos

Resolved! Shipstation Connect bug on MacOS

Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solution is to refuse to accept the helper that it is tr...

Shipster by Contributor
  • 4868 Views
  • 7 replies
  • 1 kudos

Types of Barcode Scanners

I am trying to find out the best options for a barcode scanner that will interface nicely with Shipstation. I would prefer one to be cordless since a 7ft cord going thru a warehouse is not happening. Want something that will interface with either a l...

BRops by New Contributor
  • 5054 Views
  • 4 replies
  • 2 kudos

New Split Function Duplicated product in order

While using the new split interface a new shipment was made, however the product being split was also left in the original shipment as well as being placed into a new shipment. This duplicated that product and would have had us fulfilling double the ...

BGRSWIL by New Contributor
  • 1001 Views
  • 1 replies
  • 1 kudos

Multiple Packing Slips Per page

Hello! I am trying to print two packing slips per page using a custom packing slip. I go to print out all of the orders for the day. When I select "Use Store's Default Template" it allows two per page, but any other template it won't allow me to prin...

Needed to access help desk, I can't even access it.

Been a customer for 5+ years and the system is broken. Originally was going to send a message to support regarding a label generation error received (deposited balance $$ and no labels generated due to some technical error, great). Seems like I can't...

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NO CHAT! So tired of the runaround......Silver level

The last several months using SS have been abysmal. The new platform sucks and is way less productive than the previous 6 years!I do not get the bot, I do not get the chat option. How am I supposed to resolve issues or is this a way to get people bum...

fjabraham by Occasional Contributor
  • 1863 Views
  • 2 replies
  • 0 kudos

Tracking Email to Certain Customers

We sell both wholesale and retail customers. We need to send emails to our retail customers, but not to our wholesale customers, since most of the email contacts are a central corporate email. We do not want to send them a tracking notification. An a...

ChrisCross by Occasional Contributor
  • 2753 Views
  • 4 replies
  • 0 kudos

Collection/Other Courier / pallet ship button

As much as we want to ship everything via ship station we have some stuff which just will never go through for various reasons, Collection, Other couriers. pallets. However our stock/shipping software will only mark something complete after we have d...

Chopkins by First-timer
  • 697 Views
  • 0 replies
  • 0 kudos

New Version ability to change hold date

We have held off upgrading, hoping that this oversight will be corrected. We have to place orders on hold in large numbers frequently and need the ability to change hold dates in batch also. This functionality was removed with this latest version and...

WooCommerce Shipment Tracking

Does ShipStation send tracking information back to the WooCommerce website and assign it to the correct order automatically? Is there a way to nicely display the tracking information in the WooCommerce customer account dashboard via a map, or display...

Packing slip border box for text

Hi, I'm new to ShipStation and I'm trying to print the return policy in the packing slip footer with a border box. I tried with the following code and no border box appears. Spoiler

Return Policy

Return Policy

I don't know why it isn't working. Coul...

Get Help Button

When I click the " help" button from the dashboard screen it just routes back to the dashboard after showing an error. {"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}]...

TopEX by First-timer
  • 1282 Views
  • 1 replies
  • 0 kudos

Can we please get a real bug report system?

This is NOT a real bug report system. Everyone is reporting bugs in what is effectively a "feature request" discussion board! This is crazy. There are a TON of bugs with V3. Why hasn't a REAL bug reporting system been set up to handle V3 yet? This is...

alec1 by Occasional Contributor
  • 6373 Views
  • 13 replies
  • 27 kudos

Postcode ranges...

Hey everyone! We use a really specific local courier, that only delivers to a set number of postcodes... For example, they deliver to BS3 1XX but they do not deliver to BS31 1XX... This makes it tricky to write an automation rule, as if I write 'Post...

jbwogan by New Contributor
  • 839 Views
  • 0 replies
  • 0 kudos

Shipstation really can not change back to old version?

There are so many inconveniences currently shipstation version.And there are 2 critical issues that make us to loose so much. 1. Can not select shipping service.This usually happen right after luch time.Once this issue starts, we can not use rest of ...

SNRT by New Contributor
  • 5088 Views
  • 6 replies
  • 12 kudos

Your customer is HORRIFICl

WHY IS IT SO HARD TO GET IN CONTACT WITH SUPPORT. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A COMPANY. I HAVE HAD SOME FRADULENT CHARGES ON MY ACCOUNT BY UPS AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE!!

tweezy79 by First-timer
  • 1252 Views
  • 1 replies
  • 0 kudos