ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Seeing Tags in New Interface

Hello, I would like to see the tags for all the orders when looking at the Orders Dashboard. The new interface doesn't seem to give me that option or I am looking in the wrong place. I know you can filter by tag but I need to see each tag on the whol...

akgrace by New Contributor
  • 1244 Views
  • 1 replies
  • 0 kudos

Allow changes to order lineitems

I've never understood why Shipstation does not let me make changes to order lineitems. I CAN do this for orders created manually, but not to orders pulled in from my store. This would be helpful overall, but especially since Shipstation does such a m...

david_dean by Frequent Contributor
  • 982 Views
  • 0 replies
  • 4 kudos

Problems and reaction time with new version

Hello. Is everyone experiencing huge lag times when processing orders? For example, just toggling through new orders or changing shipping methods? Also, is everyone still getting Amazon and eBay orders downloaded into shipstation with no shipping met...

International tracking

I sent a package internationally and it was first sent to one of those USPS central locations, and was supposed to go to the international destination from there. However, the tracking number shows "Delivered" to this central location a week ago (Jul...

szwanger by New Contributor
  • 2306 Views
  • 2 replies
  • 2 kudos

Email about new ShipStation Connect Version Today

Today I received an email that said a new SS connect is out with "new features"... is this trap? Has anyone installed the new version and not lived to regret it? Printing was never an issue for me so I'm surprised to see a new version of connect came...

ARCreef by Contributor
  • 1499 Views
  • 2 replies
  • 1 kudos

How does UPS bill for DDP shipments through shipstation?

There is no clear information. One time I used it, the shipment went through from the US to Canada and I never got a bill or anything. The second time I tried, UPS sent me an email directly once the package was ready for clearance and asked if they w...

KKC by First-timer
  • 1219 Views
  • 1 replies
  • 0 kudos

Unable to see shipments done through rate finder

Afternoon all, I sometimes need to create a manual label, I do this by doing the rates finder then going to configure label. This creates the label fine and shows in the notifications area. However it does not appear in any of my order screens at all...

Date by New Contributor
  • 1917 Views
  • 2 replies
  • 1 kudos

Tracking Shipments per hour

When I do an export from the shipments tab, it gives me almost all the information I need to be able to truly track shipments per hour. It would be nice if I could add the date/time of when the packing slip and picking slip were printed off. This wou...

NeinerX3 by Occasional Contributor
  • 740 Views
  • 0 replies
  • 0 kudos

Sample Packing Slip Template Giving an Error

Hi, I'm trying to download a sample packing slip template so I can create my own, but I get this error every time I click for sample: {"Errors":[{"Message":"Object reference not set to an instance of an object.","ErrorContext":null,"Code":"Unknown","...

Tracking Status

Hello ShipStation,I like ShipStation very much. Really! It solved many problems that I had to manage my shipments. Thank you so much for that!But I want to suggest one important feature that will help me a lot too.I use 3 different warehouses to ship...

Screenshot_23.png Screenshot_24.png
Leonardo by Occasional Contributor
  • 3773 Views
  • 2 replies
  • 8 kudos

Search results by order status

I often do a search for a SKU and want to see all unshipped orders, which means those with order status Awaiting Shipment, Awaiting Payment, or On Hold. In V2 I could search for the SKU, adjust the "order status" checkboxes, and quickly see everythin...

david_dean by Frequent Contributor
  • 1480 Views
  • 3 replies
  • 0 kudos

Removing Tags via Automation

Hi, Right now it is possible to add tags via automation but not possible to remove them. This would be useful for us to "nest" automations without creating 100s of them. As an example, in some instances our team needs to choose the packaging size in ...

Canada tax collected

Hello, I have an Etsy store. For Europe orders, Etsy collects VAT and when I purchase the label from Shipstation I have to include the tax payer number. Recently Canada is collecting Provincial Tax too. On the order it just shows me how much was the ...

Reni by First-timer
  • 834 Views
  • 0 replies
  • 0 kudos

Adding Support Chat feature within my ship station login

I would like to suggest that the chat support feature window be included in my ship station desktop interface, many times I find it difficult to find exactly what I am looking for in the help section or database for exactly how to fix the issue I am ...

Screen Shot 2022-07-20 at 4.50.54 PM.png
RCW by New Contributor
  • 812 Views
  • 0 replies
  • 1 kudos

Import orders as split

I would like to suggest a feature where orders can be imported as split rather than combined and having to split them manually. The new version is cumbersome when splitting orders and very slow. I have tried clearing cookies and all that stuff and it...

loriw by New Contributor
  • 1612 Views
  • 2 replies
  • 0 kudos

Bulk Update Weight

I can't seem to get the weight button to work when trying a bulk update. The weight button will read my scale in a normal shipment.

PT_Shipping_0-1658162642814.png

Combine shipment

In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separat...

michaelr by New Contributor
  • 2561 Views
  • 3 replies
  • 1 kudos