ShipStation Features
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Order confirmation emails

Hey all, I think order confirmation emails would be a useful feature for Shipstation to develop. This way, there can be total unity of information from order placement to delivery. Having one template come from Shopify followed by others from Shipsta...

Harry_Able by Occasional Contributor
  • 3 replies
  • 1 kudos

Any way to flag an order once it's a "shipment"?

Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for follo...

SSkeptic by Occasional Contributor
  • 3 replies
  • 1 kudos

Shipstation Connect quirks

Hi there,Using Shipstation Connect on MacOS (on an M1 Macbook Air) has been proving quite problematic in a few ways: We have 2 user accounts on MacOS and Shipstation. When Shipstation Connect has been downloaded in another MacOS account, it is unavai...

Shipster by Contributor
  • 2 replies
  • 0 kudos

Search For Recently Printed Labels

I clicked print for a label and moved it to the shipping tab. However, I need to restore it back to awaiting shipment. The issue is, I do not know which shipment it was. Is there a way to search for recently shipped/printed labels?

Problems printing to Rollo printer

Hi there. I'm new to Shipstation and am having some issues printing to my wireless Rollo printer from my MacBook. While I understand that Rollo is not officially supported by Shipstation, I do know that there are people who successfully use the two t...

Resolved! I cannot print or download shipping labels.

The error I get is "this label can't be downloaded. I did ALL of the troubleshooting suggestions. It will not print or download and the issue is NOT my dymo. I was so fed up that I decided to try a different order and had no issues. I was able to pur...

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Barcode Order to be read on DPD App

Hi All,I use shipstation to manage the orders from our different marketplaces and the different carrier companies we work with.I ran into an issue with DPD (carrier). DPD labels printed through Shipstation are on different size from the standards tha...

Creating International Return Labels

Wondering if it's possible to create return labels for addresses outside of your companies country. This would be a very helpful tool for ecommerce companies selling to international destinations! Any tips and tricks would be much appreciated

EmilyM by Occasional Contributor
  • 2 replies
  • 4 kudos

Can't calculate shipping on an unpaid order

On the new version I have to mark an order paid before I can calculate shipping. I offer repair service and many of my orders are not paid in advance. Unfortunately these types of orders often need adjustments including shipping costs. In the old ver...

P1Repair by Occasional Contributor
  • 1 replies
  • 2 kudos

shouldn't have to post ideas

If I am telling a customer service representative about an issue and it's not something that can be solved now, they should be able to log this product request, I shouldn't have to waste more time coming here and telling ShipStation for a second time...

ryans by New Contributor
  • 2 replies
  • 5 kudos

VAT Tax Codes Won't Import from eBay

eBay is now allowing customers to prepay their VAT tax. The way they communicate this is by adding a special code to line 3 of the customer's address and a note that says "Paid: Code xxxxx" The trouble is, Ship Station won't import that info so our c...

dmell060 by Occasional Contributor
  • 6 replies
  • 0 kudos

Mark Shipped Carrier options/Automation

I have orders that are shipped via Courier with my linked carrier account but I also have other orders that I simply add a postage stamp and deliver via standard post. When I want to bulk mark the stamped orders as 'Shipped' it is mandatory to add a ...

bcraig by New Contributor
  • 0 replies
  • 0 kudos

Track movement in my ShipStation account

How I can track a fraudulent movement in my ShipStation account?Today early morning, an order has been changed of the shipping address and one of my users did this change. I need to know the location from this movement, exist any option to do that?I ...

ab by First-timer
  • 0 replies
  • 0 kudos

ShipStation Connect on macOS Monterey

After upgrading macOS to v12.01, all of my printers and scales are still installed and working. But, upon opening ShipStation Connect it will would longer show any printers or scales that a present in macOS. To trouble shoot, removed ShipStation Conn...

gram52 by Occasional Contributor
  • 13 replies
  • 2 kudos

Sales Invoices-- no such feature in SS ??????????????

So just on a trial period with SSand i just cant get my head around why there isnt an Invoice produced for each sale.Other shipping management solutions i have used have done so as standardReceive order from channel - allocate shipping method- print ...

ScottCCTV by New Contributor
  • 0 replies
  • 0 kudos

International labels printing sideways and cropped.

More of a complaint than a topic.This week international labels started printing sideways and cut off. I discussed this with support, had to jump through the usual pointless hoops, clearing cache, cookies etc another wasted 45 minutes. Turns out it's...

info720 by Occasional Contributor
  • 1 replies
  • 0 kudos

No Tracking Number on the Labels

PayPal shipping changed over to Ship Station. There is no tracking number on First Class packages. My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing somet...

Scale connection keeps disconnecting

I am trying to use the scale I received from - which does connect, but the connection does not seem to stick. What is happening is that when I log in to create label(s) there is no option for the scale when I click the little drop down arr...