In order to get useful data from customers for the reason they are making a return, it would be beneficial to be able to edit the list of reasons to remove unrelated choices like "rental" that may never apply to a specific business model or add choices that would help differentiate the reason.
agree 100% here. they should add functionality to customize these return reasons. a one size fits all approach here does not work. many of the return reasons here in our industry does not make sense - rental, warranty, etc and others should be able to be added that would be more clear to both us and our customers.