ShipStation Features
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Weight not properly importing from shopify

Anyone else having issues with product weights not importing from Shopify? For example products that weigh 2 ounces are importing as 3lbs 9 ounces. Heavier items (still under a pound) are importing over 20lbs. Shipstation support could not figure it ...

info480 by Occasional Contributor
  • 10582 Views
  • 14 replies
  • 5 kudos

Amazon Buy Shipping Get Rates

Hello,We are trying to Buy shipping label from Amazon using ShipStation API. Before buying the label calling the GetRates function to find out which is the economical option. We get error "One or more providers reported an error", "ExceptionType":"SS...

amshipper by New Contributor
  • 1160 Views
  • 0 replies
  • 1 kudos

Color Code Orders Request

We have teams taking care of certain orders (lots of custom orders) and have many different item categories. It would be SUPER cool if there was a circle selection area where you can color code orders or highlight the whole order bar in chosen colors...

sales165 by First-timer
  • 1007 Views
  • 0 replies
  • 0 kudos

Shipstation + UPS Claims are abysmal.

Highly recommend not shipping UPS via Shipstations account as if you have a claim your are screwed. We have a package where tracking clearly shows the item is not delivered and every time we contact Shipstation "support" we are told they will get bac...

Automation - Select 3rd Party Service

In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list o...

lindsay2 by First-timer
  • 1148 Views
  • 0 replies
  • 1 kudos

USPS Automated Flats - IMB

As our company, like many others, is looking for cost savings opportunities, we came across the USPS Automated Flats option. This shipping option delivers in a timely fashion, and is significantly cheaper than our current offering. However, there are...

API - Create an Order

I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any i...

tovis by New Contributor
  • 4460 Views
  • 3 replies
  • 0 kudos

Subscription changes

Recently SS increased their subscription cost which is understandable and was accepted. Then they quietly reduced the number of shipments allowed in that plan forcing you to upgrade. Is anyone else facing this same?

Pelicano by First-timer
  • 3213 Views
  • 3 replies
  • 1 kudos

SKU Override for Orders Pulled From Sales Channels

Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain...

Jakgun by First-timer
  • 953 Views
  • 0 replies
  • 0 kudos

Ad hoc email to customer

Hi. It would helpful if we could send an ad hoc email to customers from Ship Station, especially from the order screen. There are times we need to ask for customer feedback before we ship and it would be nice not to have to switch systems to reach ou...

CorCut by New Contributor
  • 1201 Views
  • 0 replies
  • 0 kudos

Label Queue

When I print a label directly from the Orders tab, my Label Queue has a red indication like an unread email or the like. This is unnecessary as the label has been already printed, and the order shipped. To remove the annoying red dot, I have to click...

ABG by New Contributor
  • 1103 Views
  • 0 replies
  • 1 kudos

Option to change currency in account

This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...

Batch Pricing

Would love to be able to upload a batch spreadsheet (csv with multiple locations) and get pricing for all locations on the spreadsheet so that we can verify we are getting the best prices with each location.

kurstie by First-timer
  • 1082 Views
  • 0 replies
  • 0 kudos

Label batch stuck on 'Validating'

I am trying to print a batch of labels and it's just stuck on this popup:My shipping is stopped until I can figure this out. Any advice, Shipstation?!?

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david_dean by Frequent Contributor
  • 7015 Views
  • 6 replies
  • 0 kudos

Automatic Store Updates

Need to be able to pick how often the automatic updates happen. Once an hour is not nearly enough. You should be able to pick how often it will automatically update (15 Minutes) instead of constantly coming over and manually refreshing and then the m...

gianna by First-timer
  • 1646 Views
  • 1 replies
  • 0 kudos

Android Mobile Out of Order

Anyone notice packing slips printing out of order this week? I'm pretty sure this is something to do with being API subscription orders that are all processed around the same time. But the sequence in my bigcommerce is correct. In bigcommerce sorting...

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scott8 by Occasional Contributor
  • 890 Views
  • 0 replies
  • 0 kudos