On the status page it says "please refresh the web page and select the "Refresh Connection" button on the newest version of ShipStation Connect." Where is this? And why wouldn't they mention where it is?
In July, we tried the new layout on 2 out of 3 of our shipping stations. Throughout the couple of weeks we were on the new layout we had almost daily issues with ShipStation Connect disconnecting and not being able to process orders until we reconnec...
We are receiving a 503 Error Screen when we try to use Shipstation - from multiple computers. Anyone else having this problem? Wasn't sure if it was system-wide. Thanks!
"Ground Advantage" is not in EOD for USPS not as Parcel Select not as Other. Its been over a month. Not really sure if Shipstation cares or just good at raising rates and coming up with BS add-ons such as "bring your own carrier rates"...
It would save my team a lot of time if we could include the unit price in the product inventory import spreadsheet, then have that value autofill in the unit price field when creating a new manual order. Thanks!
We do not use Shipstaion as our primary OMS, and often need to find several orders at once to make bulk updates. Being able to search by a comma separated list of order ids would make this process much faster/easier.
How to export recent shipments including box size
It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.
am getting the following error and it is causing my account to be inactive or something like that (the status field shows "failed to update")An error occurred attempting to update orders: Could not find file......
We have an issue that was occurring back in January but cleared up itself but has now returned. When we input an order number into the search field, it returns a bunch of unrelated results. I'm attaching a screenshot here. As far as I know support co...
Anyone had issues processing shipments since the updated order page went live? My performance is about 4x slower to process a shipment due to severe lagging (custom box sizes not ordering, weights not registering as being entered even though they hav...
HiHas anyone found a way of adding the Preferential Origin Statement to DHL customs forms? I've been trying for ages to find how to do this but no luck as yet. Any help would be appreciated.Thanks
I have a product that is being shipped and the product name is very long. For some reason that results in being unable to generate a shipping label. The shipping name/address has NOTHING to do with the name of the product being shipped. It seems to m...
There has to be a way for me to send shipments from customers or other business' in the USA to me in Canada. Huge flaw if I can't do this.
I would like to request a ShipStation feature. My reference support ticket is #3723328. We frequently have orders that need to go to multiple customer email addresses. We assumed that you could just separate them with a comma like so :customer1@email...
Right now, Shipstation does not have the new USPS Service "Ground Advantage" set internally as a trackable service. As a result, shipping notifications are not sent when I want them to be sent (when the item is first scanned), nor does any shipping s...
We ship with FedEx everyday and it was working until yesterday afternoon. This morning I opened Shipstation and found out that FedEx had been completely taken away from the account. I contacted support and confirmed that Shipstation's standard plan n...
Example: You have a product recall for a particular sku for a particular time frame, you need to communicate with the customer regarding the recall, currently there is no report that I'm aware to facilitate that.
We need help setting up Shipstation and our carrier; Royal Mail with Shopify. Our client sells mostly books, most are generally in stock for immediate shipping. However, occasionally they have products set as 'pre-order products' using the Shopify ap...
Been waiting for something like bundles just to find out that it requires the Gold or higher plan.... There are many of us that don't require extra users or 2000 shipments a month but still need bundles. 99 a month for this feature is really high. I ...
1) We dropship products often. So, we select the order, "Other Actions" > "Mark as shipped". Once I do that, I can add the third-party tracking number. When the dropdown asks for the shipper, I see USPS is often the first in the selection (not always...
HelloI would like to request a feature to control the expiration date for the productsWe work with wholesale model and it is so crazy control so much skus, each one with one expiration dateP put the quantities for each expiration date and sku, with a...
I personally would like to formally ask that the old layout be brought back. Everything was perfectly easy to find and navigate and the new layout is just too much going on. The feature I liked most was the creating labels process in the old layout. ...
Many times we pull an order to find out that we are out of stock on one of the items in the order. It Would be great if we can select in Shipstation the items that were shipped and have Shipstation tell Magento to refund the one item that was out of ...
It would be very useful if we were able to set an order's Ship By Date when it is created via the Custom Store integration. Unfortunately, there is currently no available field for Ship By Date.
Is anyone else having issues when splitting orders? We haven't changed anything but recently have started to have issues with the same tracking being assigned to orders that were split off. Shopify is telling me it is a Shipstation issue. Anyone else...
I hope ShipStation will consider allowing the individual barcodes of a bundled item to be scanned in place of a single bundled barcode. For ShipStation customers who currently rely on the scan to verify function, they may also have a difficult time u...
SpoilerHow do I view and export all shipments? Not just recent shipmentsHow do I view and export all shipments? Not just recent shipments
need the ability thru the api to write to returnable box setting. to have to manually uncheck that setting with thousands of scu's is not feasible. we use the shopify shipstation connector and this should be able to be done with the use of product ta...
Hello ShipStation,I am trying to update an order trough the API, it seems to work however only partially.For example, I cannot update the `internalNotes` nor the `customerNotes` fields. Whatever I sent to the API during the request the field stays th...
