1) We dropship products often. So, we select the order, "Other Actions" > "Mark as shipped". Once I do that, I can add the third-party tracking number. When the dropdown asks for the shipper, I see USPS is often the first in the selection (not always...
HelloI would like to request a feature to control the expiration date for the productsWe work with wholesale model and it is so crazy control so much skus, each one with one expiration dateP put the quantities for each expiration date and sku, with a...
I personally would like to formally ask that the old layout be brought back. Everything was perfectly easy to find and navigate and the new layout is just too much going on. The feature I liked most was the creating labels process in the old layout. ...
Many times we pull an order to find out that we are out of stock on one of the items in the order. It Would be great if we can select in Shipstation the items that were shipped and have Shipstation tell Magento to refund the one item that was out of ...
It would be very useful if we were able to set an order's Ship By Date when it is created via the Custom Store integration. Unfortunately, there is currently no available field for Ship By Date.
Is anyone else having issues when splitting orders? We haven't changed anything but recently have started to have issues with the same tracking being assigned to orders that were split off. Shopify is telling me it is a Shipstation issue. Anyone else...
I hope ShipStation will consider allowing the individual barcodes of a bundled item to be scanned in place of a single bundled barcode. For ShipStation customers who currently rely on the scan to verify function, they may also have a difficult time u...
SpoilerHow do I view and export all shipments? Not just recent shipmentsHow do I view and export all shipments? Not just recent shipments
need the ability thru the api to write to returnable box setting. to have to manually uncheck that setting with thousands of scu's is not feasible. we use the shopify shipstation connector and this should be able to be done with the use of product ta...
Hello ShipStation,I am trying to update an order trough the API, it seems to work however only partially.For example, I cannot update the `internalNotes` nor the `customerNotes` fields. Whatever I sent to the API during the request the field stays th...
Anyone else having issues with product weights not importing from Shopify? For example products that weigh 2 ounces are importing as 3lbs 9 ounces. Heavier items (still under a pound) are importing over 20lbs. Shipstation support could not figure it ...
Hello,We are trying to Buy shipping label from Amazon using ShipStation API. Before buying the label calling the GetRates function to find out which is the economical option. We get error "One or more providers reported an error", "ExceptionType":"SS...
We have teams taking care of certain orders (lots of custom orders) and have many different item categories. It would be SUPER cool if there was a circle selection area where you can color code orders or highlight the whole order bar in chosen colors...
Shipstation permanently disables auto-updates (order importing) for a store connection if there is ever any connection error. You have to realize updates have stopped, then manually refresh the connection to fix this. To make it much worse, there is ...
Trying to delete older return shipping labels that were never used by customers. None are in transit, some between 8-10 months old, and other only 1 1/2 month old. Always receive the above error pop up "Cancelindicium called on an old transaction".As...
we would like to customize the shpping lable and packslip for Zoro and THDIf you are able to provide the sevice, kindly pls contact me.
Highly recommend not shipping UPS via Shipstations account as if you have a claim your are screwed. We have a package where tracking clearly shows the item is not delivered and every time we contact Shipstation "support" we are told they will get bac...
Shipstation have disabled the give feedback / opt out from the new layout button as "ShipStation plans to keep improving this new layout as our users' needs change and grow. at the moment ShipStation will be migrating all users to the new layout as t...
I don't like the new layout of the order details popup at all. I used to be able to scroll through the orders one-by-one and see the items purchased, set the postage details (shipping method, weight, dimensions, etc) and enter comments to the buyer o...
It seems a bit odd that there is not an option to display ALL real time shipping rates to our customers when they are checking out. Shipstation filtering out all of the other more expensive options is a nice touch, but customers aren't always looking...
In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list o...
As our company, like many others, is looking for cost savings opportunities, we came across the USPS Automated Flats option. This shipping option delivers in a timely fashion, and is significantly cheaper than our current offering. However, there are...
Hi, I have multiple users in my account for different purposes, and I have some automation jobs to assign orders to specific users. However, each time one user adds orders to a batch, those orders are being automatically reassigned to that user. The ...
As the title states, we're trying to figure out how to cancel a label in ShipStation and get refunded for the purchase price. We know how to create another label, but we don't see the option for canceling and getting a refund for the first label. Tha...
I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any i...
Recently SS increased their subscription cost which is understandable and was accepted. Then they quietly reduced the number of shipments allowed in that plan forcing you to upgrade. Is anyone else facing this same?
I am trying to find Shipstations published policies that they keep referring to
How can i set up postage without a website? Please help. Paul
ParcelGuard isnt working on the new USPS Ground Advantage service. Still works on USPS First Class.
Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain...
