ShipStation Features
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Very basic question

Can shipstation be used solely as a shipping platform without importing orders ? I've been pointed to shipstation to try to live demo it without any integration or order import. We have carrier accounts that have been connected. Everything I see seem...

GlassGuys by New Contributor
  • 1371 Views
  • 1 replies
  • 1 kudos

Resolved! Hidden Save Button in Live Delivery Option Setup

I just discovered the new feature to integrate live shipping rates with my site (Wix). I've just tried to add a "delivery option" and when I select "Live Rate" the screen expands and the save button disappears. I've tried completing the screen and sa...

Mejecs by New Contributor
  • 2092 Views
  • 1 replies
  • 1 kudos

Processed Batch screen shows as Open Batch screen

Last week, out of nowhere, every Processed Batch screen started looking like Open Batches look (see pic). I've reached out to Support, and sure enough, it looked that way to her as well. It's now "been escalated to our product team for resolution," b...

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Buggy Batches & Combined Orders

Is anyone else having problems with Batches or Combined Orders? Starting last week I've had a really difficult time with Batch functions not responding, taking almost double the time needed to process orders.Specifically happens when I'm moving order...

Multiple Package orders- Needs Multiple Packing Slips

Lately, we've seen an increase in need for a feature that allows orders with multiple packages to have a packing slip for each box. As most of you know I'm sure, for a carrier to re-label a box in case the label is damaged or somehow removed, the car...

HorseGuard by Frequent Contributor
  • 2483 Views
  • 2 replies
  • 2 kudos

List All Location Availability

It seems at least one of the main purposes of ShipStation is to ultimately send orders to the location that has available inventory. I constantly find myself having to memorize which of our 6 locations has the inventory or slowly scroll through the S...

GSC by Occasional Contributor
  • 1214 Views
  • 1 replies
  • 0 kudos

Product import not fully imported

I tried importing my products using the csv file and although the skus are imported, the SKUAlias aren't.I made sure the format is exactly as required by creating the SKUAlias manually and exporting the csv to copy the formatting but when I import it...

Address verification, postal zip code error

I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addres...

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kayla-zk by Contributor
  • 2457 Views
  • 1 replies
  • 1 kudos

Shipping lithium batteries

Has anyone run into this as shipstation doesn't have a choice for shipping Lithium Batteries in the Other shipping Options under the shipping info.

tmay by First-timer
  • 2149 Views
  • 1 replies
  • 2 kudos

[Solved] ShipStation Connect

Update:It is fixed after I changed the password.---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am...

PPE by Occasional Contributor
  • 2290 Views
  • 1 replies
  • 1 kudos

PRODUCT SKU

Hello, We just started using Shipstation with out Etsy shops and have assigned SKU's to all of our items however some of the items were imported to shipstation before and I was wondering how I could change the SKU number on the product because it doe...

atolye by First-timer
  • 1516 Views
  • 1 replies
  • 1 kudos

Amazon Australia Fulfillment

Hi guys,hope you are wellI notice we have Amazon US and CA fulfillments available but not Amazon AU.. can we please add Amazon Australia to the list? They have recently started their Multi-Channel Fulfilment (MCF) order function on the Australian sit...

alimudar by First-timer
  • 1457 Views
  • 1 replies
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Shipstation connect on Ipad

Hello,I tried to connect my shipstation connect to my ipad and the .DMG files are not compatible. Do you have a recommendation to help me?

FFA by First-timer
  • 1251 Views
  • 1 replies
  • 0 kudos

Format/Colums messed up?

The format has been messed up for over a week, now, it's on multiple devices so I don't think it's on our end. The order # column is huge and we can't resize it?

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Kennyd by Occasional Contributor
  • 3288 Views
  • 5 replies
  • 3 kudos

Company Name on Return Address

Hello, We're having issues with having Company Names appear as part of the Return Address. We ship for many different clients from one "Ship From" location. For each of our clients, we have the "Always use Company Name on the Return Address printed o...

flyingcloud by Occasional Contributor
  • 2718 Views
  • 1 replies
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Scan to Print - hang up on Priority Mail

We use Scan to Print to find our orders and ship the USPS orders through that function. On First Class mail the print label button works every time not problem, if the package is shipping Priority Mail it will hang up in processing and you have to hi...

WClma by New Contributor
  • 1218 Views
  • 1 replies
  • 0 kudos

Problem with address standardizing

Hi, following the successful resolution of a previous problem I've experienced I thought I'd try with this one.I can't use the new layout. I'd love to, but I can't. The main reason for this is that address standardizing is a nightmare. I have it turn...

New automation rule - length of customer name

Canadian user here. We use Purolator as our main carrier, and they only allow customer names to be 30 characters or shorter. Otherwise, we get the error message "Receiver Company is invalid" when creating the shipping label. Our orders come from Mage...

One user on two devices?

Our workflow would benefit from a user being able to be logged into both the computer at the packing/label station, as well as on an iPad as they are picking products. Is this a problem to have one user logged in on two "devices" at the same time? Do...

scmsteve by Contributor
  • 2489 Views
  • 4 replies
  • 1 kudos

Resolved! SMS Shipment notifications

I'm trying to set this up. https://help.shipstation.com/hc/en-us/articles/360058589271-SMS-Tracking-Notifications?utm_campaign=ss-branded-sms-q2-2021&utm_medium=email&_hsenc=p2ANqtz-9JuMydy5YoJJn8SWoN2bWF-8b5j5cB8k5DIuZfxlqVPEtUDY20ntW5EB9NTlEiM6fI8U...

shipping by Contributor
  • 5241 Views
  • 8 replies
  • 2 kudos

Resolved! Shipping Account Always Shows "Recipient"

Hi guys, After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper). But I called the shipping carrier, they confirmed that this tracking num...

PPE by Occasional Contributor
  • 2158 Views
  • 1 replies
  • 1 kudos

I cant update my stores

An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated.

Cash by New Contributor
  • 2404 Views
  • 3 replies
  • 0 kudos

Shipping confirmation missing

A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...

ojj by New Contributor
  • 2449 Views
  • 3 replies
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Can't print more than a few packing slips at once

I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and...

12cwest by New Contributor
  • 1915 Views
  • 2 replies
  • 1 kudos