since ‎05-26-2021

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  • 24 Posts
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We have had an increasing number of UPS international shipments get hung up because, despite including the required three copies of the commercial invoice in an envelope on the package, it gets flagged for manual processing and they email/call saying...
At least with the WooCommerce integration, when WooCommerce makes a system entered note on an order (like for example, order changing from Processing to Hold, etc) Shipstation takes those notes and overwrites the data stored in ShipStation in the Pri...
This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify th...
When schedule a USPS pickup it is required to have a contact record. However, if a mistake is made this pickup person is permanent, there is no way to edit or even remove them. In our case, we tried several times before realizing contents were requir...
Why can't you enter a fractional dimension for a package? Especially with cubic shipping you would think this could add up quite a bit.