There must have been a breaking change to the web app. Our crew using
iPads can no longer see/accerss the top menu bar and therefore cannot
get into the Scan to Verify mode. The iPads range from running iOS 15 to
16 so it is not any recent update on ...
We have had an increasing number of UPS international shipments get hung
up because, despite including the required three copies of the
commercial invoice in an envelope on the package, it gets flagged for
manual processing and they email/call saying...
At least with the WooCommerce integration, when WooCommerce makes a
system entered note on an order (like for example, order changing from
Processing to Hold, etc) Shipstation takes those notes and overwrites
the data stored in ShipStation in the Pri...
This just started recently, and according to reports from the warehouse
crew it seems to only be happening on orders after this past weekend.
They normally login on the iPads, go to the Scan+Verify screen, and scan
the order number in, then verify th...
When schedule a USPS pickup it is required to have a contact record.
However, if a mistake is made this pickup person is permanent, there is
no way to edit or even remove them. In our case, we tried several times
before realizing contents were requir...
Also having this problem. And often even in the Orders tab you have to
request it read the weight several times. Even in the config screen you
will get frequent blank values returned.I think they really need to go
back to the drawing board and rewrit...
Funny, because their online documentation has a red box that
specifically says it is not supported for international shipments. I
quoted that page to support and they then replied that it only worked
for domestic shipments. Confusing and frustrating,...