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Get Help Button

TopEX
First-timer

When I click the " help" button from the dashboard screen it just routes back to the dashboard after showing an error.

 

{"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}

How do we fix this? 

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Howdy @TopEX

 

This verification error is definitely something we want to assist with! Please send an email to Support@shipstation.com including the email connected to your account and this error message so that we can get your email verified and resolve the behavior you are describing there. 

 

We hope to hear from you soon! 🙂 

From Moderator Davis, May the force be with you!