Ability to export a log with with a list of users in SS and their access
Please add the ability to download an excel file with users active in SS and their access.
Forum Posts
Link PayPal Account for Shipping Label Cost (so users can get cashback rewards)
Currently, ShipStation only allows a credit card to be used for label cost, although the monthly subscription can be billed to your PayPal account (weird). I'm sure all of us would love to have that same option when paying for shipping labels (especi...
Import orders as split
I would like to suggest a feature where orders can be imported as split rather than combined and having to split them manually. The new version is cumbersome when splitting orders and very slow. I have tried clearing cookies and all that stuff and it...
Bulk Update Weight
I can't seem to get the weight button to work when trying a bulk update. The weight button will read my scale in a normal shipment.
Combine shipment
In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separat...
USPS Labels to Sorting Facility - Global Advantage Program Instructions to remove are not correct
I read the following webpage about the Global Advantage Program found in a previous thread. https://help.shipstation.com/hc/en-us/articles/360026158071-Global-Advantage-Program?queryID=90db71870a28149b7f855e1698437982#smartsaver-0-1 I scrolled down t...
Create Return Labels for FBA?
Our client wants to email Shipstation return labels to customers for products that were fulfilled through the Fulfillment by Amazon (FBA) service. According to this (https://help.shipstation.com/hc/en-us/articles/360026141951-Fulfillment-by-Amazon-FB...
Email Support Request Immediately Marked as Solved?
I just submitted a support request via email. Shortly after, I went to My Cases to add some additional relevant information. I was surprised to find my support issue there, but marked as "solved." This was approximately 10 minutes after I submitted t...
CSV files not downloading. On support I waited for 20 minutes for them to just close the window.
Another bug in the new build. Waited for 20 minutes in 4th position for assistance and got to 3rd when they just closed the window. This to discuss yet another bug from this build. Now my csv files are not downloading or emailing. This place is obvio...
Package Preset as Automation Action
Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X q...
Should ShipSurance only cover product values, or add taxes and shipping as it does?
We have an automation that adds ShipSurance to our orders, but there isn't any control for how it's applied. You can't select whether to cover the taxes or shipping costs, it's always included even though ShipStation knows what the product cost is wh...
Resolved! Technical Diffcultities Loading Money, CC is fine
Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1 It will not load funds no matter what I try and its just started Yesterday. Any Clue
Edit checkout for Lightspeed
Hi, all! I currently use Lightspeed for my e-comm - and am definitely too deep now to change over to another platform - but noticed that there is a Checkout option within ShipStation only available for Shopify/Wix/whatever else that allows you to edi...
Inventory Management
Does Shipstations inventory management feature adjust when multiple stores sell the same item? I have my WooCommerce and eBay shipping same items and I want to be able to have my inventory adjusted automatically when something sells on either platfor...
Resolved! Scan to verify requires to press enter on keyboard?
Every time that I scan an item within Scan to Verify page, it doesn't verify the item until I scan AND press enter on my keyboard. Yet every once in a while when I play with either the shipping and or the verify page, Ill go to scan an item and... BL...
Station Number / ID as an attribute for Shipment Records and/or Order Records
Would be useful to have visibility on which stations processed which orders. The Stations listed in ShipStation Connect should log their identity on a shipment/order record during processing.
Restore should be brought back
Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add th...
Shipstation down?
I just upgraded to the new shipstation this morning and we have been having issues since - is it ShipStation or is it the upgrade? anyone else having issues today?
Cannot Contact Support
I am trying to reach support. I'm logged in, so I click on Enterprise Chat and the little chat bot does nothing except send me to articles related to my issue. The problem is the articles aren't solving my issue. So I'm trying to chat with support, i...
Scan to Print - Scanned order not changing
We have an issue where if we scan a packing slip and then for whatever reason the order doesn't get shipped, e.g. missing part of the order we put the order & packing slip to one side and then move on by scanning the next packing slip. ShipStation do...
Scan to Print - Reprint warning
We use scan to print and we have an issue where sometimes for whatever reason, there is more than one packing slip can exist for an order. When using Scan to Print staff can scan the second packing slip and ShipStation will reprint the label without ...
Backend service temporarily unavailable
we are in canada and it seems we get this message and we are stuck today. anyone has that issue or fix please?
iPhone App multi Piece Shipments
Hi guys, do anyone have idea when we can be able to print multiple labels from iPhone app which seems to be a major feature missing. I cannot even use the app due to most our shipments are consists of multiple packaging even some single items.
Need New API Feature
We are trying to build a new system around shipstation.For some reason, we need to keep the list of all carrier services in our own database.However, when/if a new carrier service is added, there is no way to know that a new service has been added.Fo...
Can't Contact Support (Bronze with no chat option)
I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?
Re: ShipStation Asks: What is your favorite thing about ShipStation?
So I can’t find the post a question option. Why for the love of everything is this option always hidden and where is it????????? Anyways, hot key presets are not working suddenly. Been researching for HOURS. No issues before now suddenly having issue...
Single item that ships in two boxes - no way to set or automate multiple box sizes
It would be great if we had the capability to assign multiple box sizes to one product or potentially automated a product into a multi box configuration through rules. We have a new product incoming that ships in two boxes due to it's size and the in...
Inventory Mgmt For In-House Print On Demand
Hey everyone, I'm trying to figure out a way to keep track of shirt inventory that I print on demand. Since I don't stock shirts that are already printed, I can't specify how much inventory I have of a particular design. For example, I have 100 blank...
Return Label Issue
Is anybody having an issue with an error creating a return label? It does not happen all the time but when it does happen, the include return label with outgoing shipment box is marked.
buyer is getting message that we dont ship to this region
buyer is getting message that we dont ship to this region
