cannot login. loading forever (EDGE and CHROME)
cannot login. loading forever (EDGE and CHROME) How to fix that?
Forum Posts
Mobile App Functions Review and Correct existing feature le
04:16:04 PM) Corey R.: Is there anything else I can assist you with in the meantime?(04:16:11 PM) richard vogt: can i caht one more thing(04:16:25 PM) Corey R.: Sure thing, how may I help?(04:16:52 PM) richard vogt: u may not be able to follow but i ...
Printing Batch orders seems broken
After the recent update, I'm no longer able to print a batch of orders. The batch gets sent to the printer, prints the first label and then stops. Then a message pops up that says there's an error with Ship station connect and directs me to he AppDat...
'Shipped' orders page shows incorrect dates
We are dependent on knowing which orders went out at the end of the day. And within shipstation in the 'Shipped" section, we can see all of our orders ever shipped. But if you actually look in the 'Age' or the 'Ship Date' column, over 10% of Age info...
UPS Shipper Number
Do you know if I have a unique UPS Shipper # that I can share with a shipping supplier to use to ship out my packages?
Editing sent order emails
We are using the [Item List SHOWOPTIONS] tag to show order options detail on emails to customer when their order ships. We would like to have each option begin a new line. Notice in the attached photo it's confusing to read what options are being sen...
Any updates re: V3 improvements?
It's been nearly 10 weeks since my company was forcibly switched over to V3 and all the issues it has. We've stuck it out in the hopes that these issues would be fixed and that it was just a bumpy rollout, as often happens. But there has been literal...
Checking boxes glitch
anyone else notice a recent checking boxes to toggle selecting/unselecting an order or an option? seems like this started happening yesterday and I still unable to deselect some of these printers in shipstation connect:
Shipping tubes with UPS - additional fees?
Shipstation does not offer "tubes" as a package type. So when I ship a 24" long tube that has a diameter of 3". I enter the package as 24" X 3" X 3" (a box). On the UPS website, they say they charge an additional handling fee for mailing tubes. My qu...
FBA orders not in Orders export
For those of you that are importing Amazon FBA orders into SS, be aware that if you export your orders, those FBA orders will NOT be in the exported file. I consider this "not behaving as expected". Anyone else agree?
Custom Report
I am need of a lifetime sales report with recipient information. I chatted with shipstation support but there is no such report that combines what we need. The closest report is the Shipped Orders report under Raw Data Exports but it is missing item ...
UPS Error
Hello, I keep getting this error when shipping with UPSThe UserId is currently locked out, please try again in 30 minutes.Can you please reset the account internally for me? Thanks MarcusMarcus@biancachandon.com
Resolved! Add more than one notification email address.
So at the moment you can manually create an order with one email address for notifications. However, some trade customers may want procurement and the warehouse to receive notifications of shipments. I as a business owner also need my account manager...
Shipstation international shipment from China to USA
My name is Pierre Bassem. I am the owner of an online store Rezetto (www.rezetto.com), on the Shopify platform. My business is located and registered in the USA. I am dropshipping through CJdropshipping company, and I will ship my orders from CJ ware...
Shipment can not be created for Order No order item can be sent???
Is anyone having this error on orders when trying to print packing slips and labels? Once again constant errors from ship station..... if anyone has a solution please let me know
Tracking FBA
Just started doing FBA. I simply want to view and track FBA orders in ShipStation. I've connected the FBA account but I have to search by individual order numbers to find them. Please help!
Is there a way to add more packing slip fields manually?
We use Spotify and the template we want to implement consists of a couple things. The first is the packing slip itself, and even the packing slip doesn't have everything we need. The second is a returns form that lists the items the customer is retur...
Inbound shipment
I run a laboratory that I need to send clients labels to send product to our business. How do I create labels to send to my clients if they don't have shipstation.
cannot create a return label
I cannot create a return label. When I click on the return item checkbox the entire webpage goes blank and I have to back out and reload. I Need to create a return mailer!
Services and Packages API throws NULL POINTER EXCEPTION
Hi, Services and Packages API calls are throwing null pointer exception with status 500.
Amazon Buy Shipping - Printing Problems
We just linked to be able to use Amazon Buy Shipping........printing via new version of SS Connect, and all of our other labels (UPS and USPS) print OK.......but as soon as I go to print an Amazon Buy label, it comes out 2x the printable area... I tr...
Packing Slip Sorted by QTY and not Line Item
Hi, it look like the item list in the packing slip is automatically sorted by item quantity, and not by the order we enter them in order entry. We need to have them exactly as the PO we receive. Is there a way to go about this? Also, line item number...
Feature Request - Export Customer Records
It would be great if we had an "Export" option under the Customers tab to be able to download a CSV of my customers information. Additionally, adding an "Order Count" column to the Customers tab would be helpful to use for sorting customer records by...
SO whats now ? cant close shipment ?
i try different computers,the End of day, just runing for like 30 mins,....this is major problem.. ------------- ok after a hour trying, finnlaly get it out.
CUSTOMER SUPPORT CONTACT NUMBER
Why doesn't shipstation have a contact phone number? I get it, during the pandemic it was difficult. Now everyone has adapted to remote service. Forums are for non-urgent discussions. Forums are not for customer service troubleshooting. I ship out do...
Itemized invoice
I switched from Unishippers where I was used to an itemized invoice. I could see when I paid for a label and when UPS added a surcharge I could see that too. With Shipstation you have no way of telling what you are paying for the actual label in the ...
No Automation Rule or Bulk Edit option for selecting "Service Default" in Config. Ship. for FedEx
There is no Automation Rule or Bulk Edit option for selecting "Service Default" in Configure Shipment for FedEx. It is simply missing from the dropdown menu. We have to manually edit every package in Configure Shipment for this or we get charged a de...
🚨 20+ Amazon Orders That Never Synced
In the debacle that is the Amazon integration, I woke up to an email from Amazon letting me know I had orders that hadn't shipped. Sure enough, there are over 20 orders from last Friday that never synced from Amazon into ShipStation. Keep in mind, I'...
Need some guidance with Field Replacements (Shopify)
The Client uses Shopify and this is what the packing slip currently looks like:Packing Slip Its separated with pipes and currently have no idea how to separate them. Is there a process on Shopify that I can manipulate to send ShipStation only the par...
Quickbooks Integration has NEVER worked for me, multiple emails to support have yielded nothing
Good evening - Hoping that a more publish shaming of ShipStation might get someone to actually consider picking up a telephone and calling a customer.. wait, who am I kidding, these SaaS companies like ShipStation think that they are too busy to talk...
