Customs forms are very slow when there are multiple products in an order
In V3, if an order has several items, the customs form UI for international orders is very slow and laggy. Adding/removing item declarations hangs up the interface.
Forum Posts
Manual label not associated with an order
How can I create a manual label not associated with an order?
Filters - set them up but they don't save
I have a number of filters setup, some by Item sku, when I now try and create a new filter with SKU's it just won't save -any thoughts anyone? I can't see anything in any guide - no limit on number of filters, no limit on sku's etc
Shipping error
When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything
Request Fulfilment from a location
Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...
How to stop Labels from Automatically Saving to PC?
All of a sudden my labels are now automatically saving to my PC. I tried poking around real quick, but don't see anything of use. Anyone know how to disable that?
Order confirmation emails
Hey all, I think order confirmation emails would be a useful feature for Shipstation to develop. This way, there can be total unity of information from order placement to delivery. Having one template come from Shopify followed by others from Shipsta...
Any way to flag an order once it's a "shipment"?
Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for follo...
Shipstation Connect quirks
Hi there,Using Shipstation Connect on MacOS (on an M1 Macbook Air) has been proving quite problematic in a few ways: We have 2 user accounts on MacOS and Shipstation. When Shipstation Connect has been downloaded in another MacOS account, it is unavai...
Search For Recently Printed Labels
I clicked print for a label and moved it to the shipping tab. However, I need to restore it back to awaiting shipment. The issue is, I do not know which shipment it was. Is there a way to search for recently shipped/printed labels?
Resolved! Moving orders to a different manual store
How do I move my order to a different manual store? Accidentily I put a manual order into the wrong store. Help, how can I move it to the correct store? Bob
Problems printing to Rollo printer
Hi there. I'm new to Shipstation and am having some issues printing to my wireless Rollo printer from my MacBook. While I understand that Rollo is not officially supported by Shipstation, I do know that there are people who successfully use the two t...
USPS Tracking Number Problem
Has anyone else noticed that the USPS tracking number assigned to the label has already been used?
NEW DDP for Canada... How about UK with the Brexit issues £135 or less? Will this be an option soon?
We are not yet set up with a UK VAT tax code... I am quite sure many other businesses have not made it through this extremely difficult process yet either. I see that you can now prepay a flat fee for Canada with First Class Mail. I am HOPING that th...
Resolved! I cannot print or download shipping labels.
The error I get is "this label can't be downloaded. I did ALL of the troubleshooting suggestions. It will not print or download and the issue is NOT my dymo. I was so fed up that I decided to try a different order and had no issues. I was able to pur...
Barcode Order to be read on DPD App
Hi All,I use shipstation to manage the orders from our different marketplaces and the different carrier companies we work with.I ran into an issue with DPD (carrier). DPD labels printed through Shipstation are on different size from the standards tha...
Customer Return Printout, Separate from Return Label
I feel like the return portal overall could be bolstered up a bit with more conditional/ custom rules for returns in the returns settings themselves but one of the biggest requests I get related to returns aren't from customers themselves but our shi...
Creating International Return Labels
Wondering if it's possible to create return labels for addresses outside of your companies country. This would be a very helpful tool for ecommerce companies selling to international destinations! Any tips and tricks would be much appreciated
Can't calculate shipping on an unpaid order
On the new version I have to mark an order paid before I can calculate shipping. I offer repair service and many of my orders are not paid in advance. Unfortunately these types of orders often need adjustments including shipping costs. In the old ver...
Resolved! I can't Close Shipments. It always times out...
I am trying to do the End of Day steps and close my shipments, but it keeps timing out. I've tried different dates, one at a time, nothing works.
There was an error while creating the label batch: A WebException with status NameResolutionFailure
anyone getting this when making labels?
shouldn't have to post ideas
If I am telling a customer service representative about an issue and it's not something that can be solved now, they should be able to log this product request, I shouldn't have to waste more time coming here and telling ShipStation for a second time...
VAT Tax Codes Won't Import from eBay
eBay is now allowing customers to prepay their VAT tax. The way they communicate this is by adding a special code to line 3 of the customer's address and a note that says "Paid: Code xxxxx" The trouble is, Ship Station won't import that info so our c...
[BUG] Unable to deactivate or delete 50% or more products at a time
Noticed a bug. If you have for example 100 products in the products section and you want to delete them all. You can only deactivate / delete 49 of them. 50 does nothing. Once deactivated / deleted, you then need to do 24 out of the remaining 50. and...
Mark Shipped Carrier options/Automation
I have orders that are shipped via Courier with my linked carrier account but I also have other orders that I simply add a postage stamp and deliver via standard post. When I want to bulk mark the stamped orders as 'Shipped' it is mandatory to add a ...
Track movement in my ShipStation account
How I can track a fraudulent movement in my ShipStation account?Today early morning, an order has been changed of the shipping address and one of my users did this change. I need to know the location from this movement, exist any option to do that?I ...
ShipStation Connect on macOS Monterey
After upgrading macOS to v12.01, all of my printers and scales are still installed and working. But, upon opening ShipStation Connect it will would longer show any printers or scales that a present in macOS. To trouble shoot, removed ShipStation Conn...
Sales Invoices-- no such feature in SS ??????????????
So just on a trial period with SSand i just cant get my head around why there isnt an Invoice produced for each sale.Other shipping management solutions i have used have done so as standardReceive order from channel - allocate shipping method- print ...
International labels printing sideways and cropped.
More of a complaint than a topic.This week international labels started printing sideways and cut off. I discussed this with support, had to jump through the usual pointless hoops, clearing cache, cookies etc another wasted 45 minutes. Turns out it's...
