UPS Sure Post
We are using the UPS Sure Post service and the UPS website is no longer showing the USPS tracking number. Has a change been made that will no longer show this tracking information?
Forum Posts
Shipping multiple products into a different box
Hi Everyone,I just migrated from ShipWorks to ShipStation. Everything seems better except for the fact that I cannot automate shipping orders with multiple products. I have uploaded all the correct box sizes for each individual product. However, if s...
End of day forms only accessible day after issue?
Hi Guys,I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that...
Order not clearing and Using Group By-groups blending
Hello Everyone, So the issue is that after I process a group of checked marked orders and hit print it prints labels and packing slips fine but the orders still stay on the screen. I have to refresh after every time. Also, when I go into Group By mod...
CUSTOM PACKING SLIPS
Need help to get my html correct and working. I have just taught myself to write the code.1.Need help to make the 'order items' information to line up with their headers. 2.Need to work out how to remove the grey background on the 'order items' be ni...
Resolved! I've voided a ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?
Does anyone know how to receive a refund through ShipStation for a voided shipment? I've voided a label ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?It's not showing up in Stamps.com which is where the money goes
Webhooks Integration
When I setup a webhook to point to a url, is my integration expected to send back a response (ie like 200 for example), or do webhooks just send a payload regardless and not care whether the payload is accepted or rejected?
Trouble with images in packing slip template.
I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is...
Why do useful features go away?
This is a serious question, not just me ranting. Until last week, when I set up a UPS pickup, the time options I was given were in 15 minute increments. Now they are in hour increments (see picture). This seems like such a little thing to someone who...
Purchase Order put on hold automatic
HiI have a Shopify store some customers placed manual orders with a PO numberQuestion: it is possible to put an order on hold automatically if it is a Purchase Order (PO) in ShipStation? We can create automation rules in ShipStation that can automati...
has the support chat been disabled for anyone else
I am trying to receive support, but the chat button has been hidden. I am obviously logged in. I am able to find the chat in the source code, but it seems do have been disabled on the ship station side. For a service that costs so much per month, I h...
Feedback on new shipstation and what I miss about the old one.
Here is some of my feedback and ways to improve shipstation:Laggy when purchasing labels: This new system looks nice, but it is extremely laggy and I oftentimes have to refresh the entire window to get my labels purchased and printed. It just gets st...
REQUEST FOR FEATURE - Insurance totals automatically added on ... but you can not COMBINE orders and
REQUEST FOR FEATURE - Insurance totals automatically added on ... but you can not COMBINE orders and have the totals add together! It just keeps the total of the Remaining order only. *Clearly this does not work if you want full insurance coverage of...
Allow return labels to be downloaded in format other than PDF
Hi,Currently, return labels can only be downloaded as a PDF. On Amazon 'my returns' when uploading a label (which I do this way so I can charge the full return shipping) they only accept jpeg, tiff, and png file formats. A dropdown when downloading a...
QTY >1 used to be highlighted
In the old interface when an order had >1 QTY of any item it used to be highlighted in yellow (see image) now in the new shipstation interface the QTY numbers are tiny and they are not highlighted when >1. Can you please make the QTY numbers larger a...
Resolved! anyone else having Support issues? LIVE CHAT disappeared!!
Hi.. I'm having trouble getting through to support, via LIVE CHAT and EMAIL. At my current tier, it should include all the support functions except PHONE Support, but the support options that should be available, are not. In a previous LIVECHAT, supp...
International Shipping Return Labels
We can easily make return labels for domestic customers. When will we be able to make return labels for International Customers? It's better if we can have a simple setup just like it is for domestic. If International customers want to return items, ...
Barcodes on the Order Summary report are unscannable
Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the s...
Creating a Repeated Large Order (with a few adjustments in quantity) Sent to Different Addresses/Cus
Our company is new to ShipStation. We are using it to ship book orders we receive from many sources: Amazon, Weebly, manual, etc. BUT we also have a repeated book table order that we ship out 2-3 times a month. He has written 30+ books but our book t...
Intermediate 150-200/mo Tier for not-so-tiny shipping needs
The starter level tier is great for really tiny shops. But there's a huge market for a subscription tier that affords more than 50 shipments/month but not as many as 500 for the next level.Something in the range of 150-200 would be wonderful. I'd gla...
Accessing Carrier Rates
I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page.....
Signed up for Bronze but getting CSV error
Hi!I just signed up for shipstation with Bronze and I'm getting an error that says. Do I need to contact support or shipstation not reading CSV(not formatted right)?
Filtering awaiting shipments/pulling a unit count
Hello,Fairly new to ShipStation and I'm wondering how others are pulling reports or unit counts for products awaiting shipment. For example, If you were selling white T-shirts and wanted to open your account and find out how many units you had sold o...
On Hand Quantity - Viewable, But Not Printable on Packing Slips
On the orders detail screen we show current inventory. "Stock" shows both Available and On Hand. These fields cannot be added to our custom packing slips and would be so beneficial. We print all of our packing slips and head into the warehouse to pul...
4D boxing algorithm
Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big...
Scan to Verify - backing out of an order
Question. After I have pulled open an order while using the scan to verify option, is it possible to back out of an order and close it without fulfilling it.
Cant switch to new layout. No Feedback button on my page. Cant access checkout rate
I need help swithing to new layout, accessing the checkout rate, and i just need help.
HELP please! Subscription Active, Says Will Cancel, Cannot Print Postage
I have spent 45 minutes just looking for a "chat" feature - in different browsers, so am posting here in hopes someone will reach out ASAP. I cannot print postage and it says "requires a subscription"I go to "Account" and it says Plan will cancel May...
Anyone else having connection issues with Walmart?
I have been unable to connect to Walmart since around 6AM EDT today. It is an established connection for years (not a setup issue). I'm wondering if anyone else is having this problem. I think its an issue at their end. Receiving this error message:A...
Production Reports- Using custom fields and Shipdate
We are looking for a way to pull a production report. We will be using custom field 1 to put in our packers names- and run a daily report on their packages. We currently write these down on our order sheets and then hand count these at the end of the...
