Hi,Currently, return labels can only be downloaded as a PDF. On Amazon 'my returns' when uploading a label (which I do this way so I can charge the full return shipping) they only accept jpeg, tiff, and png file formats. A dropdown when downloading a...
In the old interface when an order had >1 QTY of any item it used to be highlighted in yellow (see image) now in the new shipstation interface the QTY numbers are tiny and they are not highlighted when >1. Can you please make the QTY numbers larger a...
Hi.. I'm having trouble getting through to support, via LIVE CHAT and EMAIL. At my current tier, it should include all the support functions except PHONE Support, but the support options that should be available, are not. In a previous LIVECHAT, supp...
We can easily make return labels for domestic customers. When will we be able to make return labels for International Customers? It's better if we can have a simple setup just like it is for domestic. If International customers want to return items, ...
Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the s...
Our company is new to ShipStation. We are using it to ship book orders we receive from many sources: Amazon, Weebly, manual, etc. BUT we also have a repeated book table order that we ship out 2-3 times a month. He has written 30+ books but our book t...
The starter level tier is great for really tiny shops. But there's a huge market for a subscription tier that affords more than 50 shipments/month but not as many as 500 for the next level.Something in the range of 150-200 would be wonderful. I'd gla...
I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page.....
Hi!I just signed up for shipstation with Bronze and I'm getting an error that says. Do I need to contact support or shipstation not reading CSV(not formatted right)?
Hello,Fairly new to ShipStation and I'm wondering how others are pulling reports or unit counts for products awaiting shipment. For example, If you were selling white T-shirts and wanted to open your account and find out how many units you had sold o...
On the orders detail screen we show current inventory. "Stock" shows both Available and On Hand. These fields cannot be added to our custom packing slips and would be so beneficial. We print all of our packing slips and head into the warehouse to pul...
Would be great if you guys had a way to calculate suggested box(es) to use, based on product dimensions and box availability.Add a way to adjust the padding in the box and max weight per box. This would be huge in showing rates at checkout, and a big...
Question. After I have pulled open an order while using the scan to verify option, is it possible to back out of an order and close it without fulfilling it.
I need help swithing to new layout, accessing the checkout rate, and i just need help.
I have spent 45 minutes just looking for a "chat" feature - in different browsers, so am posting here in hopes someone will reach out ASAP. I cannot print postage and it says "requires a subscription"I go to "Account" and it says Plan will cancel May...
I have been unable to connect to Walmart since around 6AM EDT today. It is an established connection for years (not a setup issue). I'm wondering if anyone else is having this problem. I think its an issue at their end. Receiving this error message:A...
We are looking for a way to pull a production report. We will be using custom field 1 to put in our packers names- and run a daily report on their packages. We currently write these down on our order sheets and then hand count these at the end of the...
We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so...
When creating a Manual Order, we like to put main items first, then accessories, then discounts and finally shipping. The problem is that no matter what order we enter items, the system randomly rearranges them and makes the packing slip and email lo...
Hey there,I encountered an issue where I combined two orders for a customer, one had already shipped and the other had not been fulfilled. When I combined the orders, I realized I was unable to edit any of the shipping information for the second orde...
how to export shipments with dimensions?
Would be nice to see an option where you can print the packing slip/label without sending notification to the marketplace until the scheduled ship date.If you process an order in shipstation at 10pm at night it will notify the marketplace (ebay) that...
Have you experienced this before?Consider a address imported from your store into ShipStation, where the customer intentionally puts their Unit # on BOTH LINES because they wanted to make sure the unit # doesn't get cut off:ADDRESS LINE 1: 12345 N Lo...
Hi,I searched the help section to find out how to instruct Royal Mail to send SMS notifications to the customer regarding their delivery. I found this Royal Mail – ShipStation Help UK. which shows ShipStation have added a additional Royal Mail featur...
So I have encountered an issue, with how the picklist maps to the inventory location.When the picklist was generated in this case, the inventory location was pointing to a location that no longer exist.This creates an issue for the picking team becau...
Background: We are trying to adjust our pick - sort - pack - ship process to handle a larger volume of orders. The changes we are making involve multiple sorters verifying items for multiple orders simultaneously. Scenario:*Sorter Bonnie takes a veri...
According to the USPS website, Regional Rates have been discontinued: Effective January 22, 2023, Regional Rate Box pricing has been discontinued. Remaining Regional Rate Boxes can still be used for shipping, but they will be treated as weight and ra...
anyone know what the difference between this two stamps? And how can i get the one on the left side
There anyway ti add SKU to usps letter?
Currently, it is impossible to test the data without integrating a carrier. Is there a way to simulate shipments and fulfillments without physically shipping anything? It would help in evaluating the platform and also in understanding the data that w...
