ShipStation Features
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No Tracking Number on the Labels

PayPal shipping changed over to Ship Station. There is no tracking number on First Class packages. My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing somet...

Scale connection keeps disconnecting

I am trying to use the scale I received from Stamps.com - which does connect, but the connection does not seem to stick. What is happening is that when I log in to create label(s) there is no option for the scale when I click the little drop down arr...

Remove shipping transit time estimates

I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where ...

Custom field 1,2,3 and Gift Note field

Hi!I just wanted to request to add a feature, or to change something small in a feature that exists.I want to import a gift message from my Woocommerce store to shipstation, and I can do it with custom field 1,2 or 3 - but the problem is that these "...

Shaili by First-timer
  • 1792 Views
  • 0 replies
  • 1 kudos

A way to manage self/local deliveries

Our business does quite a bit of local deliveries for our wholesale business. We've started doing more 3PL work, warehousing and fulfilling other brands. Currently there is no way assign a Local Delivery shipping option on orders. It would also be gr...

ianpicco by New Contributor
  • 1246 Views
  • 0 replies
  • 5 kudos

What is the best way to duplicate an order?

Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate...

Filtering Out Certain Products In Automations

Our ecommerce platform passes along additional products (discounts, etc.) that we would like to filter out so they do not appear in the label messages. Should be a quite simple option to do this based on a key (product ID, name etc.) Thanks!

ekatz11 by First-timer
  • 717 Views
  • 0 replies
  • 0 kudos

Delivery Time not Updating for UPS by ShipStation

Re UPS by ShipStation...The estimated delivery time that shows under the rate in the Configure Shipment window does not update properly, whenever I change the ship date to the next day, or any date for that matter. It seems to retain the "delivery ti...

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PhotosByJon by Occasional Contributor
  • 4078 Views
  • 4 replies
  • 3 kudos

Split Orders

Our company had an item that was delayed so we split it off of all the orders. When this item finally arrived and we were shipping it out, using Scan and Verify, we were having to manually click each jacket (to select the item not shipped yet). It wo...

thentvs by First-timer
  • 965 Views
  • 0 replies
  • 0 kudos

Return Received date can't show in sequence

Return Received date can't show in sequence, which is not easier for warehouse & service team to manage. Create date is actually not so important to show in sequence. Instead, it's more important to have Return Received date to show in order , so tha...

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Max_ATW by New Contributor
  • 921 Views
  • 0 replies
  • 0 kudos

Create returns export

Is it possible to export a csv of all orders that includes the return label information? We are a rental company, so all our labels come with a return label for the user, it would be great to be able to export a document that including the carrier, t...

How to automatic add Tags into split-ship

I have Tags applied to orders using Automation Rules. One of them is necessary to our Inventory System deducts the product.But when an order needs to be Split-ship, the Tag is not automatically applied to each part of the split shipment. Unfortunatel...

leofaria by New Contributor
  • 1841 Views
  • 1 replies
  • 0 kudos

Link directly to order URL

Link directly to order URL -- It would be great to be able to build a link from our CRM to an order in ShipStation. Or Instead of "If you enter the order number at the end of this URL, it will pull up the specific order you are looking for" allowing ...

KaylaT by Contributor
  • 1665 Views
  • 1 replies
  • 6 kudos

Options or variants product sales report

If there are colors, sizes or other customer selectable options/variants, they do not show up on the Product Sales reports in Insights. So, if 10 shirts are sold, 5 red, 5 blue, the report only shows 10. Those options are visible in each order but do...

willough by New Contributor
  • 818 Views
  • 0 replies
  • 0 kudos

Order picking

We have been using shipstation for years, and one of the features we have needed and as we grown and have more shipping employees we need more efficiency options. We need a way within the order for a shipper that is working on an order say the order ...

Boscoyo by Occasional Contributor
  • 1103 Views
  • 0 replies
  • 3 kudos

Printing packing slips on Thermal receipt papers

Can we print packing slips on thermal receipt papers so we dont need to use expensive papers or printers ? like how Amazon FBA does. They just throw a little receipt paper in it.Is that possible?I wanted to check before i order a receipt printer.Than...

Amazon Discount Line Item

When an Amazon order has a promotional discount, it's not showing in ShipStation so when we bring it into our ERP, it shows as the full retail amount and brings it the wrong deposit for that order which we then have to manually fix every time. I woul...