ShipStation Features
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STAND ALONE LABEL CREATION

STAND ALONE LABELS SHOULD ALLOW YOU TO ADD THE ADDRESSEE TO THE CUSTOMER ADDRESS BOOK....THERE SHOULD ALSO BE A FIELD FOR EMAIL ADDRESSES FOR NOTIFICATIONS

HFINNEY by First-timer
  • 1291 Views
  • 1 replies
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ShipStation Account #

I am looking for my ShipStation account number and I can't locate it. Does anyone know where to locate this.Thank you

CC12 by First-timer
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Charged for shipping labels, none created

Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels aga...

Changing the color of the bar on top of packing slip

Original post by user Jennifer Burke I want to change the color of the bar across the top that says packing slip from gray to my brand color. I cannot figure out the code to make this work and where to put it. I have tried several things with no luck...

SarahATX by Moderator
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Product pictures in shipping notification?

Original post by user Jarrod Murray Can you add product pictures to the shipping notifications? For example if they purchase the yellow hat, it will show the picture of the yellow hat in the email? I have seen other companies include thumbnails of th...

SarahATX by Moderator
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Shipping configurations

Hello, My store sells many items of many various weights and dimensions. Similar stores all offer free shipping on orders over $99, so I do the same to stay competitive. But when it comes to oversized items, I'd like to opt out of the free shipping, ...

Purchasing a label printer from Ship Station

Hi, I know I saw it on the site before where i can purchase a label printer and from Ship Station at a discounted price. I have been looking all over the site to find it with no luck. Can you point me in the right direction. Thank you.

derek by First-timer
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New FedEx Ground warning message

We just started getting these warnings for FedEx Ground ship method. How to disable this so we can print batch?FEDEX MAY ADD A HOME DELIVERY SURCHARGE TO THIS SHIPMENT LATER IF THIS... -or- Should I change all Ground Ship method to FedEx Home Deliver...

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sbaine by New Contributor
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Missing Addtional Shipping options

Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shippin...

Jfish360 by First-timer
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Shipping Email Notifications

There are no Shipping Email Notifications being sent since 2/16.Nothing has changed in my configuration or email program.No email reply from ShipStation SupportThis is a big problem.

Kitt by New Contributor
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Failing to create order via API

Hello All, Anybody facing issue in creating orders via API?Getting error:"Message":"An error has occurred.","ExceptionMessage":"Invalid warehouseId","ExceptionType":"System.ArgumentException","StackTrace":" at SS.OpenApi.Utilities.AdvancedOptionsHand...

Shipping notification emails

Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage. Is anyone else having this issue this week? Thanks for any input Dave

Filter by Ship date

Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well. Thank you.

lukep by New Contributor
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  • 3 replies
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Default e-mail notification does not send

I have set up my store to send the Default Shipment Template e-mail notification when I create a label. Except, for some reason, Shipstation seems to randomly delete my store's setting, so although I think notifications are going out, they don't. The...

Cutter by New Contributor
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  • 2 replies
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Refund not issued

Hello,Newby here.I voided my first shipment as I could not print it. I have not received my refund back on my cc.What am I missing here.Thank You

HELP

HELLO! IS SHIP-STATION DOWN? I CAN'T GET IN TO PROCESS MY ORDERS.

In-Cart Delivery Options - Half-Baked Product Launch

I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with add...

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jeremy by New Contributor
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Resolved! "Description of good is Invalid"

When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!

Gabrielle by New Contributor
  • 3042 Views
  • 2 replies
  • 2 kudos