Sample Packing Slip Template Giving an Error

[mendyfisch]

Hi, I'm trying to download a sample packing slip template so I can create my own, but I get this error every time I click for sample:

{"Errors":[{"Message":"Object reference not set to an instance of an object.","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}

Here is a screen capture of what I'm experiencing https://www.dropbox.com/s/y0mh83ina67o9p6/Shipstation%20Screen%20Cap.mp4?dl=0

Anybody know what the issue is?