Long term Shipstation user, over 8 years. A simple suggestion, please make it possible to have basic company info, like phone/email/website print out on packing slips. And the default location for "qty" field should be left side next to the SKU field, like any standard invoice/slip in the world. Not fancy customization of higher tier plans, make this the basic default for bronze users too.
We are a smaller business, and rarely have enough orders for the "silver" plan. Most the year we use the "Bronze" plan. The "Silver" plan lets you customize packing slips and invoices. When we had that plan we made a few basic adjustments to the default packing list, added our company contact info like phone/website, and moved the "Qty" field to the left next to the SKU field. Better functioning layout. Just this week, Shipstation removed the saved minor customizations we had. And told us if we do not pay for Silver indefinitely, we will lose the customized packing list settings the minute we downgrade to Bronze. This is very petty and arbitrary behavior, and disappointing. Not only we can't use the saved template, they DELETED it.
The increased charges to use basic features, our 1 carrier account have been getting harder to justify. This new move is one more frustration to add to that list.
Please stop hurting small business, by pricing out basic features to higher tiers. Having our company phone/email print on a packing list is not worth $40 more a month! ( $30 more for silver + $10 extra for our 1 single carrier account)
