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USPS Labels to Sorting Facility - Global Advantage Program Instructions to remove are not correct

mjfc
Occasional Contributor

I read the following webpage about the Global Advantage Program found in a previous thread.

 

https://help.shipstation.com/hc/en-us/articles/360026158071-Global-Advantage-Program?queryID=90db718...

 

I scrolled down to read about removing this from my account.  I am not finding the information to be correct.  It states:

 

    • Do not choose Documents for content type if the content does not conform to the USPS criteria for documents. If the contents of the package do not meet the USPS criteria for documents, the USPS Automatic Package Verification (APV) will post-charge your account the difference between the Large Envelope/Flat rate and the Package rate (which can be $7 or more).

      If you do not wish to participate in the Global Advantage Program...

      Accounts created on August 6th, 2019 or later: Contact Stamps.com support to request they disable the Global Advantage Program on your account.

      Accounts created prior to August 6th, 2019: Select Package or Thick Envelope from the package type drop-down menu when shipping via USPS First Class Mail International, or set the customs declaration Package Contents to Documents.

       

      My account was created prior to August 6, 2019 and the way I normally ship is selecting a "package" but it is merchandise so I can't choose "documents."  Regardless, this does not work by only selecting "package."

       

      I don't know why my account all of a sudden has changed and it's put me out of business during a big promotion this weekend.  😠

 

 

6 REPLIES 6

info301
First-timer

Same - this was a bad decision to opt us all into this with no notification from Stamps or ShipStation.

Moderator-Davis
Moderator
Moderator

Hey there @mjfc

 

Thanks for taking the time to post in the community and bringing this to our attention.

 

We’ve checked into what you are experiencing with the Global Advantage Program (GAP) labels and it does look like there has been a change for some Stamps accounts opened prior to the date listed in the help article (Aug, 6th, 2019). 

 

Stamps fully enabled a batch of these accounts for GAP services last week, but no communication was made about this change, which meant those who didn’t want to use this service were not given the chance to opt out of it. While this change did not affect your rates or service levels, the result was that USPS First Class International and USPS Priority International shipments were automatically issued GAP labels when you weren’t expecting them.

 

We sincerely apologize for the impact this has had on your workflows. While there are many benefits to using the Global Advantage Program, you can absolutely opt your Stamps account out if you prefer not to use this shipping method. 

 

To opt out, please contact our support team and let them know you wish to disable GAP on your Stamps account entirely. We should be able to complete the request within a few hours and will alert you when you can start creating standard international labels once again.

 

We are also in the process of updating the details in our GAP help article, as the opt-out details it contains are now out of date. 

 

If you would like to continue using GAP labels, there are no further actions you need to take. Your international shipments will continue to be shipped to your customers at the same rates and with the same expected delivery time. Some additional benefits include no disruptions to shipments sent to Australia or New Zealand at this time, included shipment protection (up to $100 for First Class and $200 for Priority), and door-to-door tracking on Priority/Priority Express shipments.

From Moderator Davis, May the force be with you!

mjfc
Occasional Contributor

I would like to opt out.  I spent time a Friday night with ShipStation support via the chat.  They told me I’d have to contact stamps.com to do this.  How do I contact someone here to handle this?

irrel22
First-timer

Glad to know I'm not the only one with this issue! I used to use GAP to mail flat envelopes for cheaper and it would only activate if I selected flat envelopes but then the price of it double so I stopped using it. This change was very sudden and unwelcome.

Hello there @irrel22

 

I am sorry to hear that you were also seeing this issue. I assure you, if you wish to be removed from GAP, you can reach out directly to our Support Team and utilizing a new tool, we can make that adjustment directly. 

 

I hope this helps! 🙂 

From Moderator Davis, May the force be with you!

Thanks! I'll do that now, I originally waiting for Stamps.com to get back to me.