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Scanner showing up under Scales in ShipStation Connect

GilHennessey
New Contributor

Hi, We're using a Symbol LS2208 scanner. We've installed ShipStation Connect.

 

1. We cannot scan any barcodes.

 

2. The scanner is listed under "Scales" in ShipStation Connect, rather than a separate list for scanner(s).

 

We think issue #1 is being caused by issue #2. Anyone know of a fix to this?

 

Thank you in advance for any advice!

 

2 REPLIES 2

PT_Shipping
Occasional Contributor

My scanner also shows up under scales as it's a USB scanner. I don't use it within shipstation but it does work when I scan pretty much any barcode. Are you able to scan something outside of shipstation (ie: in a blank word document)

GilHennessey
New Contributor

Thank you, PT_Shipping. We switched to a li4278 model scanner and that worked for us - problem solved!