ShipStation Features
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Advanced Automations Lesson

Is it possible to have hold a webinar regarding the Automations? I love how they work, it makes everything much easier however I have a few that do not quite function as intended and I would like to see a more advanced lesson that moves past the whol...

Orders to combine not working

Is anyone else having the issue with order alerts not picking up on orders to combine? I can find them manually and combine them. But shipstation isn’t suggesting them.

Insure Amt Autofill - Product Total vs. Total Order

Shouldn't the autofill amount for insurance be based on the product total rather then the order total? I've noticed this especially when splitting an order that later the split order may be for one item but the autofill was for the original total val...

BC-Shipping by Frequent Contributor
  • 1 replies
  • 1 kudos

Refresh Products?

We updated a few prices on our website (like I'm sure many are having to do these days) but when doing a manual order the old prices show up causing confusion. How can we refresh this?

Kennyd by Occasional Contributor
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Inventory Management

Hello, we are looking to track inventory for all our products (over 5,000 SKU), but at the moment, all products are ticked "do not track inventory" and we do not see any ways to "untick" them other than manually one by one. Is there a way to do this ...

Subscription problem

I am constantly being re-directed to Subscription Billing Information screen, to update my information. The problems are, one- that there is no information to update, and 2- I can't go to anywhere else on shipstation.

jpjames by First-timer
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  • 0 kudos

Dymo printer not connecting and printing correctly

We just transferred the printer to a different computer and we can't get the Shipstation Connect to properly work or even read. Has anyone had this issue? It doesn't pop up on my printing pages either. I haven't had this issue before before and it al...

BRops by New Contributor
  • 2 replies
  • 3 kudos

Address type on packing slips

I am trying to get the address type on a custom packing slip template. It would be useful for when using scan to ship for a person to know whether to use FedEx home or ground without having to open the order at all and know which service to use. Is t...

View Tax Identifiers Assigned to Shipped Orders

Hi there, I need to apply my IOSS (EU) tax identifier to all shipments going to the EU. I have followed the directions on how to set this up in the new UI and I also have automations successfully in place so that all imported (or manually created) or...

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Robert_M by First-timer
  • 1 replies
  • 3 kudos

Edit Email Item List

On the email notifications, how can we edit what the item list displays or how it's displayed. We would like it to be QTY, Description, then Item #. Is this possible? Or can we have just the title of the product and qty displayed?

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Error updating Orders

Getting this error. An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help w...

Walmart taking long to sync

any one else realize that Walmart sync to shipsatation take a long time or doesn't syns at all evey other day only hae the problem with walmart not amazonor ebay

ozie27280 by Frequent Contributor
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  • 0 kudos

Resolved! group by selected service?

I would like to figure out how to get my shipments to come up grouped by their selected shipping method every time I open shipstation - instead of having to manually select that each time. Any suggestions? there used to be a way to chat with a rep an...

Reports missing data.

Oddly enough there doesn't seem to be a *single* comprehensive report that can be downloaded (by users) that has "all" data that would be applicable to auditing shipments effectively. If I'm mistaken please correct me.When navigating hundreds of line...

Customizing the Item Options field

Just wanted to drop this here for anyone wanting to do what I just did... customizing the "Item Options" field on a packing slip.--We use our packing slip as a visual guide in the warehouse to help us pull the correct items with the appropriate sub-i...

BenC by New Contributor
  • 0 replies
  • 5 kudos

Auto Purchase Postage - uniquely versus static

Before the latest ShipStation upgrade, my user could print labels without having the Permission to "Purchase Postage". The user would tell me when they were running low, and I added funds. Easy. Now the user must have the Purchase Postage Permission,...

Karri by New Contributor
  • 2 replies
  • 1 kudos

Product labels

Does ShipStation have any function to create and print product labels? Our labels include text and a UPC code. We are currently using BarTender to create and print our labels but it is not the best solution. Thank you

Marking orders completed in WooCommerce

About a week and a half ago all my orders within WooCommerce stopped being marked as completed. Shipstation still uploads the tracking info but the order has to be manually marked as completed. To clarify, this process has worked fine for the past 19...

Ron by New Contributor
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  • 0 kudos

Default Printer reverting to Always Prompt

I know the documentation does say that the Print To settings are user specific and browser specific. However, for one user on one browser after setting the default printer every time they come back in the settings are back to Always Prompt. How can t...

scmsteve by Contributor
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  • 1 kudos

Creating a return label not associated with an order

We sometimes have to send customers return labels not related to orders previously shipped on ShipStation. The existing process is cumbersome and confusing: click on Rate Brower -> start creating a fictive shipment from your location with fictive pac...

Resolved! Additional "services" on marketpalce orders

We offer our customers additional services such as "add a catalog to my order," or "notify me if items are on back order," and the option to rush an order for an additional fee. On the checkout page, the customer checks the box next to the option or ...

Resolved! Order Header on each page of packing slip

How can I set up my packing slip so that the order header detail prints on each page? If this is not possible, can the order number be printed on each page of the packing list?Is it possible to add page numbers to packing slips?Thank you

Very basic question

Can shipstation be used solely as a shipping platform without importing orders ? I've been pointed to shipstation to try to live demo it without any integration or order import. We have carrier accounts that have been connected. Everything I see seem...

GlassGuys by New Contributor
  • 1 replies
  • 1 kudos