There was an error while creating the label batch: A WebException with status NameResolutionFailure
anyone getting this when making labels?
Forum Posts
shouldn't have to post ideas
If I am telling a customer service representative about an issue and it's not something that can be solved now, they should be able to log this product request, I shouldn't have to waste more time coming here and telling ShipStation for a second time...
VAT Tax Codes Won't Import from eBay
eBay is now allowing customers to prepay their VAT tax. The way they communicate this is by adding a special code to line 3 of the customer's address and a note that says "Paid: Code xxxxx" The trouble is, Ship Station won't import that info so our c...
[BUG] Unable to deactivate or delete 50% or more products at a time
Noticed a bug. If you have for example 100 products in the products section and you want to delete them all. You can only deactivate / delete 49 of them. 50 does nothing. Once deactivated / deleted, you then need to do 24 out of the remaining 50. and...
Mark Shipped Carrier options/Automation
I have orders that are shipped via Courier with my linked carrier account but I also have other orders that I simply add a postage stamp and deliver via standard post. When I want to bulk mark the stamped orders as 'Shipped' it is mandatory to add a ...
Track movement in my ShipStation account
How I can track a fraudulent movement in my ShipStation account?Today early morning, an order has been changed of the shipping address and one of my users did this change. I need to know the location from this movement, exist any option to do that?I ...
ShipStation Connect on macOS Monterey
After upgrading macOS to v12.01, all of my printers and scales are still installed and working. But, upon opening ShipStation Connect it will would longer show any printers or scales that a present in macOS. To trouble shoot, removed ShipStation Conn...
Sales Invoices-- no such feature in SS ??????????????
So just on a trial period with SSand i just cant get my head around why there isnt an Invoice produced for each sale.Other shipping management solutions i have used have done so as standardReceive order from channel - allocate shipping method- print ...
International labels printing sideways and cropped.
More of a complaint than a topic.This week international labels started printing sideways and cut off. I discussed this with support, had to jump through the usual pointless hoops, clearing cache, cookies etc another wasted 45 minutes. Turns out it's...
Shipping Warranty Internationally - No Duties or Taxes Should be Applied (CA & MEX)
There is no option to make a shipment a warranty shipment through Shipstation on the customs forms. In countries like Canada or Mexico, there are no Duties or taxes on warranty shipments. You cannot set the declared value as $0.00 and you can only se...
Bill duties and taxes to payor of shipping charges // BROKEN
Someone else shared this 3 years ago in Ideas, but I am making a new post that clearly outlines the problem as it has not been corrected. Currently, the way that Shipstation is set up is so that when you hit "bill duties and taxes to the payor of shi...
No Tracking Number on the Labels
PayPal shipping changed over to Ship Station. There is no tracking number on First Class packages. My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing somet...
Scale connection keeps disconnecting
I am trying to use the scale I received from Stamps.com - which does connect, but the connection does not seem to stick. What is happening is that when I log in to create label(s) there is no option for the scale when I click the little drop down arr...
Setting up a User with Read Only Access
How do i setup a user with read only access? Also, how do i make sure the read only access user can see all the batches created? Thank you
How can we use more than one return address for different packages?
I've agreed to do order fulfillment for a friend's company. But we need to have a different return address on their shipments than on ours. The only way I can see to do that now is to pack and print labels for all the orders for one company and then ...
Ability to add PDF attachments to orders in ShipStation
Hi! We operate multiple ecommerce sites but also have retailers placing direct orders through quickbooks. We generate PDF invoices to print and then manually create labels in shipstation. It would be great if the developers could enable a way to atta...
Remove shipping transit time estimates
I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where ...
Would love to be able to print different size labels
I was just told that currently ShipStation only supports 4x6" labels or 8.5x11" labels, but we have a new shipping box that we need a smaller label for (max of 4" x 5 1/2") and won't be able to do that. Luckily we can make the 4x6" work, it just look...
Custom field 1,2,3 and Gift Note field
Hi!I just wanted to request to add a feature, or to change something small in a feature that exists.I want to import a gift message from my Woocommerce store to shipstation, and I can do it with custom field 1,2 or 3 - but the problem is that these "...
UPS, ZEBRA, LP 2844 works when it wants to, but mostly doesnt
i have a mac with the latest os and it doesnt matter what i do my zebra printer works sometimes, and others just will not work. it is connected by usb and my other std printer works fine all the time. i can unplug the usb and plug it back in and some...
If you partial refund an order by refunding one item, it should update the order
Currently Shipstation won't update your orders if you do a partial refund if the order is older than 24 hours. Say if I have a customer who has orderedBlue socksRed socksBlack Hat And they then call and tell me to cancel the black hat. I go ahead and...
Shipment Status Icon as an individual Column able to be filtered and Exported
The tracking numbers on Shipstation have the useful icon beside it that shows the Shipments status " Delivered, In transit, Unknown, Exception, Delivery Attempt, etc. These statuses are great as with this we do not have to look one by one into the tr...
A way to manage self/local deliveries
Our business does quite a bit of local deliveries for our wholesale business. We've started doing more 3PL work, warehousing and fulfilling other brands. Currently there is no way assign a Local Delivery shipping option on orders. It would also be gr...
What is the best way to duplicate an order?
Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate...
Filtering Out Certain Products In Automations
Our ecommerce platform passes along additional products (discounts, etc.) that we would like to filter out so they do not appear in the label messages. Should be a quite simple option to do this based on a key (product ID, name etc.) Thanks!
Delivery Time not Updating for UPS by ShipStation
Re UPS by ShipStation...The estimated delivery time that shows under the rate in the Configure Shipment window does not update properly, whenever I change the ship date to the next day, or any date for that matter. It seems to retain the "delivery ti...
Split Orders
Our company had an item that was delayed so we split it off of all the orders. When this item finally arrived and we were shipping it out, using Scan and Verify, we were having to manually click each jacket (to select the item not shipped yet). It wo...
Return Received date can't show in sequence
Return Received date can't show in sequence, which is not easier for warehouse & service team to manage. Create date is actually not so important to show in sequence. Instead, it's more important to have Return Received date to show in order , so tha...
Can't undo "mark as non-machinable", it was accidentally selected!
How do I reverse a bulk action that was applied to too many items? I'm stuck paying extra for a regular letter because I didn't realize it was checked off when I applied the bulk non-machinable action.
Create returns export
Is it possible to export a csv of all orders that includes the return label information? We are a rental company, so all our labels come with a return label for the user, it would be great to be able to export a document that including the carrier, t...
