Shipping Carriers
Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??
Forum Posts
How to know which items are aligned to which End of Day?
I cannot find this is this exists, but due to the nature of the way SS splits end of days, I now have 2 end of days with one set of parcels. I have no idea for the life of my how I figure out which parcel is aligned to which end of day.SS support tol...
Time Zone Considered on Reports
Please help to make sure I am not missing something. I set the Time Zone in Preferences. (Settings >> Display Options)When I run reports, the Time Zone is NOT considered. I am assuming the reports are using the time zone of the server VERSUS the Time...
Resolved! Feature Request - Automatic authority to leave
Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't h...
ShipStation and WooCommerce UPS questions
Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into...
Font Change?
Has the default shipstation font changed for anyone else? And is there a way to change it back in the settings?If it's not just my computer acting weird, this seems like yet another example of a change driven by aesthetic rather than functional conce...
Notification or webhook or automation on Order put in Hold or specific Order Tag
Hi - my 3PL and I enjoy using Shipstation. My 3PL sometimes has to put an order on hold. I'd like to get an email or a webhook event when this happens. That is, I'm not in ShipStation daily, but when this event happens there is usually an action I ne...
Purchases no longer showing up as "postage"
I've been using Shipstation for years and use a credit card to earn points etc. These purchases have always come through as postage or shipping as far as the cc was concerned. There's a way it's coded on the backend for this purpose. But as of the ne...
Order numbers our of order after rolling over to 100,000
So our order numbers recently went from 5 digit to 6 digit because we just hit 100,000. Shipstation seems to be confused by this. When I sort them by order# within Shipstation it stops at 99,999 (top of the list) and order 100,000 is pushed to the bo...
Adult signature on UPS ground shipments is needed
Adult signature on UPS ground shipments is needed
Shipstation not installing Properly on Woocommerce
Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help wo...
Resolved! Automatically Select Carriers by Cheapest Rate
We currently send items using multiple carrier accounts, If we are bulk processing a batch of labels is there an option to automatically select the carrier based on the cheapest rate. Using the rate calculator to select this on an item by item basis ...
Unable to ship UPS Worldwide with ShipStation V2
Is anyone else still using V2 having an issue shipping UPS Worldwide?Since Monday I am getting the error "Object reference not set to an instance of an object." when trying to ship an order to an address that I have shipped to many times in the past....
Customer emails information are exposed,but Amazon,Overstock, and Homedepot stores are hided
We add the third party app SHIPSTATION to our shopify store.The shipstation account is an shared account with other stores.However,when we print the labels,our customers's emails are exposed in the system.But we don't want to do that because customer...
New EU Documentation Requirements
I received a notice from FedEx that there are new documentation requirements for European Union shipments starting March 1. How will ShipStation be supporting these new requirements?
ABSOLUTE TRASH
Absolute trash waste of time "company" zero customer service. No way to contact the company to resolve an issue in any sort of timely manor. Tried calling 4 times, got an automated service that hung up on me twice, said that it was outside business h...
Launch/log in issue
I have to restart my Mac every time I want to use ship station connect to print labels for my business. Am I dumb? I might be but plz someone help lolThe app on my Mac doesn't "open" meaning I can't simply log in to connect. I have to restart my Mac ...
Canceled Stamps.com when I opened Shipstation now get error codes.
I was using the free trial of ShipStation, and when my free trial was over I decided to stick with it. I did not realize that you have to keep your stamps.com account open, and not wanting to pay for 2 shipping platforms I canceled my stamps.com acco...
Deducting Inventory Count
Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack). My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on...
Parent sku
Question about parent skus/alias sku and current feature in that regards of ship stationOur company use "virtual skus". For example, we can sell a dog collar red size L and the sku is M-001, and we also sell the matching leash L-001. Customers can bu...
new requirement for "HSTariffNumber"
As of today, I'm getting an error that I need to enter an HSTariffNumber for EU shipments. "A valid HSTarriffNumber is required for all shipments to EU countries."I assume that is due to the March 1 2023 requirement that the HS codes get entered - I'...
Etsy shops failing to import orders for last 48hrs
Shipstations most basic feature of importing orders has been failing on several of our stores for the last 48hrs.Some shops connect and import orders, some shops fail and report 'An error occurred attempting to update orders: We encountered an error ...
Text on bottom of packing slip
I see two places where I can insert text in the footer of a packing slip.The first is Settings --> Store Setup --> Packing SliThe second is under templates.In either of these cases, the text you write isn't truly at the bottom of the page, but rather...
Customer List
Is there a way to delete your current customer list?
Feature Request: Ability to list selling channels in custom order, rather than default alphabetical
I have several stores, and they are listed in alphabetical order. I would like to be able to change the list so I can group store types together.
Discount and Gift wrapping line items being erroneously added to Etsy orders
The following has happened all of a sudden since 1/26/23 for orders imported through my Etsy store:1. “Discount” of $0.00 shows on every one of my orders. “Discount” line item appears on the packing slip and on [Item List] in Email Notifications for ...
Customs Declarations - Customers Overpaying Duties
The limited amount of options for "contents" has become an issue. Our company is shipping artwork internationally and we're unable to declare as such. Shipments default to "Merchandise" which falls into a more costly import tax rate and results in ou...
Feature Request - Auto Close 'restore order' flyout
Can you make this automatically go away just like any other flyouts on the top right, similar to 'label has been created' flyout, etc.
Quick Ship / Label Queue
I am using the New layout. Quick Ship is activated. After selecting a batch of orders and selecting "Create + Print Label," the orders leave my awaiting shipments area. After this, nothing prints from my printer. Instead, i have to go to the label qu...
Quoting tool is incomplete and inaccurate - needs at least insurance options
Hello,It's unfortunate that the "Rate Browser" tool doesn't have the same options as when processing an order. Therefore, since the quoting options are very limited, the quotes are not accurate. UPS charges for insurance for shipments over $100 at $1...
